Hotels met bar in Johor, Malaysia

"Mixed Experience – Good Service Recovery but Initial Handling Could Be Better I recently stayed at Holiday Villa Johor Bahru City Centre and had a mixed experience. For the first two nights, we suspected the room was not properly cleaned as both my husband and I experienced continuous sneezing throughout the stay. I reported this to the front desk after the first night, but no action was taken or escalated. Unfortunately, we had to endure a second uncomfortable night before I raised the issue again to the duty manager. I must commend the duty manager for her prompt and decisive action — she arranged an immediate room change, which made a significant difference. This level of service recovery was appreciated. However, it is unclear why the initial concern was not escalated earlier by the front desk, which could have prevented unnecessary discomfort. On a positive note, when I fell sick during the stay, the front desk staff were thoughtful enough to send porridge and warm water to my room — a kind gesture that I truly appreciated. The hotel’s location is very convenient, and the breakfast selection varies daily, which is a plus. A special mention to the egg station staff — they were consistently friendly and attentive, handling every request with a smile even during busy periods. Check-out was smooth and efficient. Overall, while there were some lapses in initial handling, the service recovery and certain staff members’ efforts stood out."

"Service was very good, friendly and helpful front desk/reservation office. I had a request as it was my son's actual birthday on the date we checked in and the hotel kindly arranged for a complimentary slice of cake. The hotel itself is a bit dated but rooms were clean and spacious. We had 2 smoking rooms on the 13th floor which had a nice view. The AC worked well, the bed was comfortable and the fridge did cool our drinks. Usual toiletries were provided, no hand towels though. Water pressure was alright but you may need to request for a bathtub stopper (if needed) as this was missing from both our rooms. TV channels were a bit spotty, in one room all movie channels were grainy and in the other room it was actually worse, could only see a few local channels. Wi-fi signal was strong. Power points were far from bedside which is to me a major drawback as I could not charge my devices conveniently next to the bed. In one room, one of the power points did not work and we had to use the kettle power point as the other was underneath the vanity table. We didn't bother to call maintenance as we were only there for one night. Location was good, it's not in the city itself but not very far, maybe 10-15 mins by Grab. There's quite a few food outlets nearby if you're willing to walk out of the property. It's also attached to a mall but I think the duty free outlet was being renovated. We didn't really walk around the mall so can't comment. Seems a bit limited though. There's a 7-11 downstairs at the hotel itself for any snack emergencies. Lots of clubs and nightlife immediately outside the hotel but it didn't really interfere with hotel guests so that's fine. Breakfast was a bit underwhelming but wasn't terrible. There was no live egg station which is always a disappointment as the pre-prepared eggs became rather dry and unappealing. I saw bread and butter pudding tag which I thought was a nice, however it was not replenished while I was there so couldn't try. Overall, I guess it's alright for the price point."

"De kamer was behoorlijk ruim. We mochten ook al om 13:00 uur uitchecken. Het ontbijt was geweldig, met veel variatie, van nasi lemak, noedels, pannenkoeken, een eierstation en nog veel meer."

"We zijn hier al vaker geweest. We zijn altijd dol op dit hotel vanwege de locatie, de vriendelijke service en het heerlijke ontbijt. Bedankt en we kijken ernaar uit om jullie weer te mogen verwelkomen tijdens mijn volgende vakantie in Johor Bahru."

"Very nice and clean hotel. Just that the location is a bit far from shopping malls such as Sutera Mall or Paradigm mall. The room is not that big but it is of decent size. Basement parking is free and very convenient. Breakfast is quite decent with a good variety of foods. The location is quite near the highway so for those who drives, then this place is good"

"Stayed at Novotel JB City Center and had a great experience! The room was very clean and comfortable, and everything was well maintained. The front desk staff were friendly, helpful, and made check-in smooth. The location is very convenient too — it’s very near KSL and there are plenty of shops, food, and essentials nearby, which made the stay even more enjoyable. Also, thank you to the team for the birthday cake — it was a really thoughtful and made the stay even more special! Overall, everything was great and I had a pleasant stay. I would definitely come back again and recommend it to others visiting JB!"