Good Facilities, But Service Was Incredibly Disappointing
The living conditions and amenities are good, but the service I received was a major disappointment and completely disrupted my plans. This is why I feel my spending of time and money was a waste, which is reflected in my low rating.
My problems started with the check-in. I completed the online check-in successfully, but I could not get my access code. I was forced to wait for over an hour at the train station while trying to resolve this. I was stuck in a frustrating loop with a chatbot that kept insisting the code was in my booking details (it was not). Only after I finally managed to reach a real person was the access code sent to me.
To make matters worse, I was then informed that a serviceman would need to enter my room for repairs the next day between 10 AM and 2 PM. I was shocked by this, especially since I had an important work video call scheduled for that exact time. This forced me to find a quiet café to work from, leading to additional expenses.
My rating for service and confidentiality is very low. The lack of communication and respect for a guest's privacy and schedule is unacceptable.
We hadden familieleden die in de herberg verbleven. Ze waren erg onder de indruk van het hotel, de herberg en de boerderijwinkel. Het ontbijt in het restaurant was uitstekend – alles biologisch – wat wil je nog meer? Zelfgemaakte jam, vers fruit en biologische worst. Alles was van topkwaliteit.
De kamers waren verrassend ruim – ondanks dat het standaardkamers waren – de badkamer was erg licht met een raam en de parketvloeren waren van massief hout! Het bed was comfortabel en het was er heerlijk rustig.
Al met al een absolute aanrader! En je steunt er ook nog eens een lokaal goed doel mee, wat zeker niet te onderschatten is.
About pets:No pets allowed.About checkOut:Check out before 11:00 AM.About children:Children allowed: ages 0-17.Kein Babybett vorhanden..About checkIn:Check in after 4:00 PM.About smoking:Smoking is not permitted.About minBookingAge:Minimum age to rent: 18.About events:No events allowed.
Located in Saarbrücken, this apartment is a 5-minute drive from Franco-German Gardens and 6 minutes from Ludwigskirche. This apartment is 2.4 mi (3.9 km) from Museum für Vor- und Frühgeschichte and 2.4 mi (3.9 km) from Saarbruecken Castle.
Take advantage of recreation opportunities such as an outdoor tennis court or take in the view from a terrace and a garden.
At this apartment, enjoy a satisfying meal at the restaurant.
Featured amenities include an elevator and lockers. Self parking (subject to charges) is available onsite.
Make yourself comfortable in your individually furnished apartment.
Wanneer je verblijft bij Vis Saar Vie - Appartements Saarschleife in Mettlach, bevind je je vlak bij Natuurpark Saar-Hunsrück en op 4 min. rijden van Aussichtspunkt Cloef. Dit aparthotel met een spa ligt op 6 km van Joodse Begraafplaats Freudenburg en op 7 km van Joodse Begraafplaats.
Neem de tijd om jezelf te verwennen met een bezoekje aan de volledig uitgeruste spa. Enkele voorzieningen van dit aparthotel zijn gratis wifi, hulp bij uitstapjes/tickets en een bankethal.
Enkele van de voorzieningen zijn een snelle incheckservice, een snelle uitcheckservice en een lift. Ter plaatse heb je gratis parkeerplaatsen.
Trakteer jezelf op een nachtje in één van de 21 kamers met vloerverwarming en een smart-tv. De keukens beschikken over een koelkast, een oven en een kookplaat. Dankzij gratis wifi blijf je online, terwijl de tv met digitale zenders zorgt voor het kijkplezier. Bij de voorzieningen horen een zitruimte en een magnetron en de kamers worden op verzoek schoongemaakt.
About pets:No pets allowed.About checkOut:Check out before 10:00 AM.About children:Children allowed: ages 0-17.About checkIn:Check in after 4:00 PM.About smoking:Smoking is not permitted.About minBookingAge:Minimum age to rent: 18.About events:No events allowed.
About pets:Pets allowed: dogs (limit 2 total).Nach vorheriger Absprache.About checkOut:Check out before 10:00 AM.About children:Children allowed: ages 0-17.Reisebettchen mit Matratze nach Absprache.About checkIn:Check in after 4:00 PM.About smoking:Smoking is not permitted.Auf dem überdachten Balkon darf geraucht werden..About minBookingAge:Minimum age to rent: 18.About events:No events allowed.
About pets:No pets allowed.About checkOut:Check out before 11:00 AM.About children:Adults only.Kinder Zustellbett muss selbst gestellt werden..About checkIn:Check in after 4:00 PM.About smoking:Smoking is not permitted.About minBookingAge:Minimum age to rent: 21.About events:No events allowed.
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TTrave_LinaGood Facilities, But Service Was Incredibly Disappointing
The living conditions and amenities are good, but the service I received was a major disappointment and completely disrupted my plans. This is why I feel my spending of time and money was a waste, which is reflected in my low rating.
My problems started with the check-in. I completed the online check-in successfully, but I could not get my access code. I was forced to wait for over an hour at the train station while trying to resolve this. I was stuck in a frustrating loop with a chatbot that kept insisting the code was in my booking details (it was not). Only after I finally managed to reach a real person was the access code sent to me.
To make matters worse, I was then informed that a serviceman would need to enter my room for repairs the next day between 10 AM and 2 PM. I was shocked by this, especially since I had an important work video call scheduled for that exact time. This forced me to find a quiet café to work from, leading to additional expenses.
My rating for service and confidentiality is very low. The lack of communication and respect for a guest's privacy and schedule is unacceptable.
Hhappy_chrisHotel-style apartment, the room is not big, the decoration facilities are old, the sound insulation is not very good, the room hygiene is not done every day, you can tell the waiter when you need it. But the location is very good, in the city center, it is very convenient to nearby restaurants, supermarkets, attractions. There is a kitchenette and kitchenware, suitable for guests who don't want to eat out and can cook in the apartment. The price/performance ratio is OK.