2-Starhotels in New York State, United States

This stay was not what I would call good... It was in fact a poor experience. By this I mean. I arrived at 3.50pm to get checked into a room that I was informed would be ready for check in at 3pm... The room was not ready, and i was told they would try to have it ready in 20-25 mins. I explained that that was not acceptable. I was told I could wait in the lobby area...I again explained that that was not acceptable. Another employee jumped in to say, I could sit in the lobby. Now I am irritated. I explained in more detail that I could not very well change in the lobby, being that I had to change and get to a wedding in Yonkers for 5.30...He then started to challenge me. Started telling me how he didn't like the tone of my voice. I then dismissed him and suggested he move away and let me deal with the situation with the desk clerk...who by the way was VERY, VERY, helpful, and whom I had no issues with, because she was doing everything she could to accommodate. The real problem was with the cleaning crew and their supervisor , who kept telling her the wrong things. I even offered for them to allow me to change, and then they could have the room to complete getting it ready. They told her to tell me that it wasn't protocol for me to do that. To which I responded that it wasn't protocol to not have the room ready. At this time the desk associate, Aaliyah, who as I said was very helpful, and who I had NO ISSUES with, and she knew that, suggested that I would be reimbursed 50% for all the stress that I encountered, and gave me the room key to allow me and my wife to change and be on our way. This is where I say common sense made more sense than ”protocol”. So my review will be....Great job handling a difficult situation by the desk associate, Aaliyah... Poor job by the room ready crew. And a terrible job by the associate who decided to challenge me in what was a difficult situation, instead of finding a way to help. 5 STARS for Aaliyah 1 STAR for Cleaning Crew (-0) for associate.

The location is excellent, very close to several subway lines, making it convenient for getting around. It's about a 10-minute walk from the M60 airport express bus stop. There are supermarkets and Chinese restaurants nearby. The front desk staff are very friendly and helpful. You can cook in the communal kitchen, and there are also simple meals available for purchase on the first floor. This was my first time staying in a hostel, and I had a great experience. This one was much better than the same brand's hostel I stayed at later in Boston. The 6-bed dorm was much more spacious than the 8-bed dorm; I forgot to take photos of the 6-bed room.

The location is great, close to the airport with a free shuttle bus service. The rooms are clean, tidy, and feel new and comfortable. They even provided complimentary water and snacks for our early morning flight. The bathroom was spotless, and the shower had plenty of hot water, plus they offered good quality shampoo, conditioner, and soap. The room was quiet, and came with two complimentary bottles of mineral water, a coffee machine, and coffee. Overall, I had a very positive experience and would definitely stay here again.

We get there at 10:00am - We knew we couldnt check in but asked anyway. Lady on Thurs 9/28 told me we couldnt yet and gave us bag tags to hold our bags for us. Very nice and pleasant. We then return to the hotel at 9pm to finally check in. We had a great day seeing the city. We are then told that the room I booked was over sold and they can not provide me with a King that I purchased but a double. This was the manager - She discounted the bill and $54 and told me they would make sure we were accommodated tomorrow. The room we were put it was the size of a walk in closet with a bed with a window unit that water dropped on all night making a loud noise with every drop. It also had a broken shelf above the sink so you literally had no where to put anything. It was horrible and honestly a $54 discount was not nearly enough. Friday at 9am we come down turn in the room keys and explain to yet a third person....she understands and says I see notes here and we have a king room for you. I asked if we could go ahead and get the room number but she said no not yet we have to wait for the people to check out. We check our bags with tags and leave them at the desk again. We then spend another wonderful day exploring the city. We return around 9pm again and another person is working and has absolutely no idea of anything that was supposed to be done for us. I asked for any other room then the one we were in first and they had a queen room available. I took it after being so tired. The lady gave me the managers email and said he would speak to her for us. I will be reaching out but now that we checked out sat morning I dont believe we will be compensated for this terrible lack of communication. We never even got to unpack our bags.

This is a very clean and well-maintained hotel. I stayed here for four nights during my trip to New York, and it was fantastic! The breakfast was also excellent, with a great variety. My room was on the second floor near the elevator, and to my surprise, it was very quiet! I would definitely choose to stay here again if I have the opportunity. The only downside was having to search for parking every night upon returning.

This is very much a classic, old-fashioned American motel, but it is not the kind of place you need to be overly worried about. The sheets and towels are changed, and small packets of all-in-one shampoo are provided. The bathroom has a bathtub and shower with a shower curtain. There can occasionally be a slight odor, which is probably the main downside. The hair dryer is an old-style black unit mounted on the wall, and it may remind you of the kinds of dryers that used to be common in motels years ago. The room includes a refrigerator, microwave, and television. Wi-Fi is available and generally convenient, although it sometimes disconnects, which is part of the motel’s charm. Cell phone reception is also somewhat weak, but I was still able to get a signal. During my stay, AT&T and Verizon were not particularly strong, while T-Mobile seemed to work better. All of the buildings are single-story, and the parking lot is spacious, so finding a place to park should not be a problem. There also appears to be a Chinese restaurant attached to the reception area, although I never saw it open during my stay. Staff are usually available at the front desk from around 9:00 a.m. until about 11:00 p.m. For arrivals outside those hours, you can call in advance. There is a key lockbox outside, and you can open it using a passcode, so late-night check-in is still easy and convenient. This is not a luxurious property, but it is a practical and reasonably comfortable motel, especially for travelers arriving by car and watching baseball games in Allstar village.

Room was spotless and smelled good when we walked in. Carpet was clean. Bed was super comfortable with crisp clean sheets. Stayed an extra 2 days!

The hotel's biggest advantage is its excellent location, right next to Central Park, within walking distance to the subway and Columbus Circle, making travel incredibly convenient. The rooms are basically clean, with simple, sufficient facilities, suitable for budget-conscious travelers. However, the soundproofing is a major issue: you can hear everything from the adjacent rooms, and I was frequently woken up at night by loud talking and slamming doors, making it almost impossible to get proper rest. I reported this to the front desk multiple times during my stay, but the problem never improved. I also filed a complaint through the booking platform, but received no response or follow-up whatsoever – customer service was virtually non-existent. The common areas and bathroom facilities are a bit old, and the cleanliness in some areas was just average. Overall, it's only suitable for backpackers who prioritize location over sleep quality. Travelers who value quietness and good service should definitely look elsewhere.

Staff were very friendly and helpful. The Hotel was under renovation so ice machines weren't working, halls were dirty, and rooms needed these upgrades. My room itself was decently cleaned but the bathroom was not. The corners had accumulated dirt\dust\tp and the bathtub had a ring around it. Shower water pressure was great and had Shampoo, conditioner, and body wash available. It is also one of the few hotels I've stayed at that actually included bars of soap if that is your preference like me. The breakfast had a decent variety to choose from, especially if you just wanted something quick. I chose to head into Albany and get some real food and coffee. All of what I said above is fixable with this ongoing renovation and that should be taken into account when reading my review. What probably won't be fixed is the lack of any sort of soundproofing in the rooms. I could hear every door close on my floor and people talking in the hall sounded like they were in my room!! Strongly suggest you get a room away from the elevators if possible. Unfortunately I did not have the time to check out the Pool or Hot Tub but did see some kids having a good time in there. Location is 15 minutes away of just about everything you want to see in Albany and I was all over the place that weekend. Take an edible or Ambien to sleep through late night partiers or early risers and you will be all set!!