Car Chase Heroes

Ik kan u niet vertellen over onze ervaring, omdat er een mechanische storing was met de auto die de dag betekende dat er geen ervaring was. Ik begrijp dat dit soort dingen gebeuren, En het is niemands schuld (ook niet de Romeinen!) Maar als je geen dienst geeft, je zou geen geld krijgen, ze geven me geen terugbetaling, omdat ze zeiden dat ze alleen een rebook kunnen aanbieden.Maar ze kunnen niet dezelfde auto aanbieden op de track die geboekt werd, Dus ze kunnen niet bieden wat ik betaald heb, wat mij betreft is dat niet goed genoeg. Als je niet kunt geven wat voor je betaald is, het is een terugbetaling, het is een terugbetaling Ik ben zeker dat mensen hebben gehoord van dit voordat het niet een nieuwe gek verdriet.Een van de antwoorden was: “Goed iedereen was op dezelfde boot die dag, Dus ze moeten allemaal herboeken.” Grote reactie! Nou, als je niet dezelfde ervaring aanbiedt en mensen niet over het hele land kunnen reizen om ergens anders te gaan, je maakt je uit als bandieten, houd het geld en lopen! Sorry voor klantenservice Ik weet echt niet hoe bedrijven ermee wegkomen AVOID OP ALLE COSTEN!!!! Niet beter dan dubbelglasige verkopers van de 80's rippen af de handelaar door en door.

Avoid at all costs if using a Buy A Gift Voucher!!My partner received a buy a gift voucher from his mum for Christmas, we booked his experience in and then a couple of days before we had an email to say that the experience has been cancelled because the car failed its safety checks - Not our fault at all. The company are now refusing to re-book the experience because the voucher will be out of date...it wasn't out of date when we booked it and its not our fault the car failed its safety checks! The customer service team is the worst I have ever experienced so I would avoid this horrible company at all costs.

Absolutely awful! Never got to have our experience because first Car Chase heroes cancelled it (because Tom Hanks was filing at Abingdon airfield and this over-ran), Re-booked, then 2 days before we receive an email that the Lamborghin Gallardo wasn't available as it needed repairs. This is what my two boys desperately wanted to drive. We didn't see the email until Sunday when we were about to leave, so didn't leave and emailed to advise this. On the next re-arranged date, myself and one of my two boys were ill with (and tested positive for) Covid. I tested positive on a Thursday and my son (who was due to drive) tested positive on Saturday. We tried to contact Car Chase Heroes but they only cover their phone lines untiol 5.30pm on Friday. There is a Facebook page but this is just an automated response to a handful of common queries. When I emailed Car Chase Heroes to complain they were uspset at my entirely polite (but frustrated) email saying we don't like the tone of your email and stating that they are a family run business. They absolutely are - so be warned! You will not get any reasonable level of customer service and you literally cannot contact them if you have any problems from 5.30pm on Friday up to your booked session on a Sunday. In fact calling them late on a Friday is often fruitless.

This would be zero smiles if possible.(Summary / tl;dr version: failed to provide experience, cancelling on several people after keeping them waiting for 3 hours, offered no recompense for lost travel money, ruined my blind fathers 80th birthday gift and were poor communicators who only refunded the payment when the company overseeing the experience got involved)Full version:Drive cancelled 3 hours after start of event in a manner that showed a total lack of true empathy for ruining my blind dad’s 80th birthday present from us. It is devastating to be turned away from such an event. We had travelled 200 miles to the experience (a 400 mile round trip in total). About 10 or 15 families suffered the same treatment at this event.Poor communication followed at every front after that. CCH required attendees to make contact for recompense - rather than just refunding people as a matter of course (they had all our details to be able to do this). However, they hadn’t bothered to put maternity cover on for the Ablenet Account and so had no one available to speak to when we rang the number we’d been told to. They took a week to call and then swiftly stopped responding to emails / never called back despite having promised to do so on more than one occasion… showing how much Ablenet customers are valued by them – i.e. not at all. There was continued failure to refund payment for the event / offer recompense for travel. Ablenet simply passed us onto CCH who never once offered to refund the money for an event they hadn’t provided.Finally we managed to get a refund but ONLY by going through Track Days – who were absolutely great. With Track Days involved, CCH refunded the money within 2 working days. So, CCH treated a pensioner terribly and didn’t care enough about it to communicate properly and, whilst the experience days are wonderful (if still chaotic) when they work properly, I would never book with them again, as it just causes too much heartache.