Hotels met spa in Nagano Prefecture, Japan

Het hotel heeft een geweldige locatie, op ongeveer 5 minuten lopen van station Matsumoto. De locatie was belangrijk omdat ik de volgende dag moest overstappen in Kamikochi. Er zijn ook tal van restaurants in de buurt. De kamer was echter niet erg schoon en de badkamer had een lichte geur.

Location: Near to Karuizawa train station (approximately 15 min walk to hotel west) and 10min walk to shopping mall. 5 min shuttle bus to reach ski area. Room: Clean and comfortable. But the bath powder is like toilet detergent scent. Amenities: there is Family mart operates until 11pm in hotel west. Service: Front desk lady can’t really speak English and hard to communicate. The man at cloakroom is unfriendly. Shuttle bus service: Shuttle bus service provided within the shopping area, hotel east and west. However, the instruction is unclear to us. When we queued up for the bus to station, the hotel staff did not inform us the bus was here and to align the bus but just change the next bus arrival timing. Until entire lane of the guests missed the bus. We had to walk all the way to station with our huge luggage. Snow Park: No clear direction or sign board to go snow park from hotel east. The snow park area is kinda small and suitable for young kid (below 7 years old). It is boring for kid above 7 years old.

The price is not that expensive, so we didn’t expect that much. However, everything was really great. Large and clean public onsen. The breakfast was really really brilliant - variety of food and the taste is very yummy. Only the con is a bit far from the city but it’s not our concern. Really impressed. The hotel also provides the drinking station everywhere. Free drinks and snack at the lounge too.

A very satisfying stay with an excellent onsen and delicious breakfast. This is always my first choice when visiting Matsumoto. The hotel is conveniently located—just a 5-minute walk from the train station and 3 minutes from the bus station. The traditional Japanese tatami-style rooms are spotlessly clean and comfortable. Highly recommended.

Love this ryokan! The service was just amazing! We arrived the ryokan feeling cold and asked where we could get some heat pads and was told that since the ryokan provides free shuttle to train station, they could send us to convenient store. And before it, the staff came back with some mini heat pads for us to use for the meanwhile. There was also paid shuttle to snow monkey park (500 yen per pax one way) that you can arrange with them. We had a tatami room, it was spacious and the staff came to the room to do the check in and served tea and welcome snack to us. The ryokan guests are entitled to go to nine onsens around the area for free. The ryokan provides yukatas and all necessities for it. The meals were sumptuous and super yummy. Overall, a fantastic ryokan experience for us!

The hotel is brand new. The room is lovely and so spacious! The bed was huge and it was comfortable, we all slept well every night. Staff were courteous and attentive. We really enjoyed our stay here. The hotel location is also perfect, right on old karuizawa ginza street with many food and shopping options nearby during the day. The breakfast options were very limited and the food was the same every day, so I found it a challenge to feed my toddler. Basic food items like cereal and slice bread were not available. The fruit options were also limited and not the most child friendly e.g. pineapple, grapefruit and grapes. Also, the rooms are not made every day but you can request for the staff to clean and make the room. Overall we still had a great stay and hope to visit again soon.

I stayed at this hotel for one night, and overall, it was quite a pleasant experience. I really liked my room — it was clean, modern, and comfortable. The only thing that surprised me was that the window to the balcony didn’t open, though I suppose it was designed that way. The onsen was absolutely wonderful — spacious, relaxing, and with a beautiful view of a mountain river. Definitely one of the highlights of my stay. The hotel also offers many different areas for leisure and entertainment. You can play table tennis, relax in cozy rest zones, visit small cafés and shops — there’s a lot to explore without even leaving the building. Both breakfast and dinner were delicious, with a wide variety of food to choose from. However, due to the number of guests, it was a bit challenging for the staff to manage everything smoothly. On two occasions, someone almost took my table, even though I had already placed the reservation card on it to show it was taken. That said, the staff overall were very pleasant, friendly, and helpful, and I appreciated their attitude throughout my stay. This hotel is clearly family-oriented, with many families staying with young children. There are rooms with child-friendly designs and dedicated play areas, so if you’re looking for a quiet, adult-only atmosphere, this might not be the best fit. That said, I genuinely enjoyed my stay and would consider coming back.

One of the best hotels I’ve stayed in. We visited in early November 2025 during the autumn season, and the beautiful foliage added such a romantic touch to the surroundings. I loved the modern interior, the comfortable bed, and the overall room layout. The hotel looks incredibly romantic at night too, especially with the reflections on the pond. The outdoor onsen was a highlight. It felt serene at night, and the maple trees lit up in the evening made it absolutely scenic. The onsen is located in a separate building, so you do have to walk through the cold, but it wasn’t an issue as the hotel provides thicker robes. If I had to nitpick, the indoor slippers weren’t the most comfortable. We drove during our stay, so getting to nearby attractions was easy. There’s a large supermarket and a pharmacy about 5–10 minutes away, which was very convenient — we didn’t even need to visit any convenience stores. This hotel impressed me so much that it made me look up where else Hotel Indigo has branches in Japan!

lovely hotel with excellent service. has a beautiful spa. but the shower in the room was a little dirty. the breakfast was wonderful though.

Really beautiful resort, love the free rental Onsen it’s really nice, if you don’t need room cleaning service you can get 2000yen coupon for souvenir shop. It’s close to the outlet only 10mins driving distance. There is a 7 eleven close to the hotel but need to be aware that the convenience store will be closed at 2300.