Hotels met spa in Aqaba Governorate, Jordan

"Het personeel is vriendelijk en behulpzaam. De kamer is comfortabel en die van mij heeft directe toegang tot het strand. Het ontbijt is gevarieerd. Mijn vriend en ik waren dol op de gebakken aubergine en gebakken bloemkool, die we nergens anders vinden. De locatie is goed, op 20 minuten van het centrum."

"Attention l’appartement une chambre se situe au niveau inférieur sans vue sur l’extérieur. Cela n’est pas précisé lors de la réservation sur trip.com. De plus, les photos de l’appartement de correspondent pas car on y voit un balcon avec vue mer mais il n’y en a pas. Et la moitié de l’hôtel est en rénovation. La piscine sur le roof-top n’est pas accessible."

"Het hotel is prachtig en enorm, maar de zwembaden zijn erg klein en niet leuk, en het strand is erg klein. Het personeel is geweldig en behulpzaam"

"Hôtel magnifique proche du centre ville mais il n’y a pas grand chose à y faire. L’hôtel est un havre de paix où vous êtes coupé du monde, vous vous habillez comme vous le souhaitez ce qui n’est pas forcément le cas à l’extérieur. La plage privée est petite, dommage qu’on ne puisse accéder aux autres hôtels (des murs délimitent les hôtels) Petite zone de baignade du fait que tous les bateaux passent à proximité. Pour un 5* les rideaux troués c’est moyen. Sinon tout le reste est top. Le buffet du petit dej est immense et varié. Les restaurants en revanche sont chers et pas top par rapport à la qualité en centre ville. Ils auraient dû créer un resto en self comme le matin."

"Отель в целом отличный, но уже немного уставший. Стоит учитывать: бассейны зимой работают до заката, есть крытое джакузи и бани (раздельное для мужчин и женщин; работают до 23:00). В отель можно пронести одну бутылку алкоголя и запечатанные продукты из магазина. Еду из ресторанов за пределами отеля приносить нельзя."

"Die Pool-Landschaft ist sehr schön. Es gibt 2 Adult-Pools, die Familien Pools und die Rutsche sind so gelegen, dass sie die Adult-Pools nicht beeinträchtigen. Die Beach ist schön, man kann schnorcheln. Sehr aufmerksamer Service. Die Lage des Hotels ist super, weil direkt am Roten Meer. Abendessen kann man auch gut ausserhalb des Hotels. Das Frühstücks-Buffet ist üppig und vielseitig. Ein sehr relaxter Aufenthalt. "

"Роскошный отель! Свежий ремонт и обстановка! Запах отеля - восторг! Потрясающее качество постельного белья и есть выбор подушек. Классный пляж с белым песком, но вода освежающая. Потрясающие завтраки и ужины в ресторане. Тирамиссу лучше , чем на родине десерта:) была ситуация когда понадобился градусник, а на помощь подошел медик отеля, провел короткий осмотр. Благодарим за заботу!"

"We had a very bad experience during check in. Despite explaining that we were very tired & hungry (as it's already almost 8 in the evening), and we just need to check in immediately & have dinner; the staff at the reception denied our confirmed & paid reservation at trip.com. The staff knew that we were very tired, and we even offered to guarantee reservation with our credit card (just so we get the room & can have dinner); but he insisted to keep us waiting until he can get the response from trip.com. After waiting for so long, he said that still no responses from trip.com and he just asked us to wait forever. I got really upset after a long argument with him; and i have to strongly argue with him to give us room & we paid with our credit card for a new reservation. WE NEED A ROOM! I showed him the amount I paid for the Seaview Room charged in USD. (I just realised the next day that he charged me the wrong amount instead of calculating it to USD amount with the correct convertion). So i was charged a wrong amount as I was too tired to check how much he charged me. After a long argument & waiting, he finally gave me the room key; and said sorry for the waiting. They said that they will upgrade the room as an apologies. Just when we were in the room, I found out that they DID NOT upgrade the room. That's exactly the room I booked at trip.com; just I had to pay again with my credit card with a much higher rate! I was to tired to argue with the staff, so I no longer care after calling them saying they didn't upgrade us! This staff didn't even try to change the room; after we said this is not an upgrade. We PAID for this room category at trip.com. Nobody apologies for these so many mistakes from the staffs or management. When we checked out, the manager asked me how was our stay? He was not even aware that WE HAD ISSUES that they denied our paid & confirmed booking! Trip.com finally settled this issue with the hotel, and the hotel returned our overpaid credit card charged. Trip.com apologies a few times, they made many efforts to call us a few times. But the hotel & the management acting as if nothing happened! Is this really how a 5 stars hotel service? Luxury what? They treated us like a homeless person begging for room! So UNACCEPTABLE! I have never experienced staying in a 5 stars hotel with such a BAD service like this! This is the worst in our history of travel! This place must keep their act together! Learn hospitality BETTER! Overall, we were very disappointed, & this place is far from Luxury Collection, it's a CHEAP collection!"

"the call center in Egypt were very rude hang up on me , the second call to confirm reservation they are unhelpful and took them 18 min to confirm simple thing they kept me on hold for simple thing, they were unhelpful without any knowledge about hotel booking and rooms one of our rooms 631 a/c was not working very disappointed with hilton this time to be fair, the reception disk T HILTON aqaba were very nice and helpful and tried to compensate us"