Hotels met spa in Riau Islands, Indonesia

Quiet quaint and family friendly. I went with my mum on a daughter mother trip and the hospitality was amazing. There is a small pool in our villa that we could soak in, ATV rides (extra charges) were fully guided by staff and it was convenient that we dont have to go out and book these adventures fun activities. Everything was communicated via whatsapp, even booking of private buggy from one point of the resort to another. Although there is a small negative part, the toilet smells of dead water and stunk up the whole room, otherwise everything is great for a quick weekend getaway. Transfer doesn’t include going to Batam Centre ferry terminal as wel

An Unforgettable Family Stay at Four Points by Sheraton Hotel! ⭐⭐⭐⭐⭐ We had an absolutely wonderful family stay at Four Points by Sheraton Hotel from 11 to 13 October 2026, and we honestly couldn’t be happier with our experience! We initially booked a Deluxe Ocean View Room and requested an extra bed. Viona kindly recommended upgrading to a Villa with just a top-up, and we willingly accepted her recommendation. While our room was being prepared, the team thoughtfully provided us with a temporary room to freshen up, which we truly appreciated. When the team brought us to our villa, we were absolutely amazed by how spacious it was! We were genuinely surprised and grateful for the upgrade. It was such a wonderful decision, and we definitely did not regret it. The villa made our family stay so much more comfortable and memorable. A special mention to the housekeeping team, who were incredibly patient and understanding when one of our children had an accident during the night. As parents travelling with young children, we truly appreciated their kindness, patience, and understanding. Thank you for being so accommodating and making us feel at ease during the situation. The breakfast experience was another highlight of our stay! Jenni and Monica were so warm, kind, and accommodating. They even asked if we had any special food requests and recommended Bakwan Jagung and Bakwan Sayur for us to try. We really appreciated their thoughtfulness and the extra effort they made to ensure we enjoyed our breakfast. What touched us the most was how Monica remembered our children’s names! ❤️ It was such a simple yet meaningful gesture that made our children feel recognised and happy. These little personal touches truly make a difference and turn an ordinary hotel stay into a memorable family experience. To make our stay even more special, the hotel surprised us with a complimentary cake as a farewell treat on our last day. It was such a sweet and thoughtful gesture, and a lovely way to end our family holiday. We felt genuinely appreciated as guests. A heartfelt thank you to Viona, Jenni, Monica, the housekeeping team, and everyone behind the scenes who made our stay so wonderful. Your genuine hospitality, thoughtfulness, and attention to detail did not go unnoticed. We checked out with happy hearts, beautiful memories, and smiles on our children’s faces. This stay reminded us that what makes a hotel truly special is not just the room or the facilities, but the people who go the extra mile to make their guests feel welcomed and cared for. We will definitely be coming back! Highly recommended for families looking for a comfortable, welcoming, and memorable getaway. Thank you, Four Points by Sheraton, for making our family holiday such a beautiful experience. We hope to see you again soon! ❤️⭐⭐⭐⭐⭐

The free shuttle from the ferry to the resort was super smooth. We got a great fruit juice and a warm welcome from the front desk. Lots of free activities there too. I was really looking forward to the dance and aqua dance, but after waiting in the lobby, we found out there wouldn't be a class that day. It would've been nice if they'd put up a notice so we didn't wait for nothing. Then we did other stuff like rock painting, animal education, and tie-dye tote bags, which was awesome. I even chatted with Mizhelle as she passed our dried tie dye the next morning while she did my henna – such a happy person! The room was pretty clean and roomy. The AC worked great, and they even gave us a cute, big woven bag to use. I brought earplugs because reviews said you could hear people outside. But all we heard were buggies, crickets, and frogs, so it was all good. Our stay included daily breakfast, and the hospitality was amazing. They greeted us by name, which made us feel special. The staff even remembered our names when we just walked by them – effort 10/10! We did the BBQ, which was an 8/10. It was a cozy dinner setup. Unfortunately, there were tons of mosquitoes feasting on us while we BBQ'd and ate, even with repellent on. The staff forgot the oil spreader, so we couldn't cook for a bit. But the night was still a great experience for us both. Definitely a memorable vacation. I just wish the lagoon stayed open longer than 6 pm.

They offer transfers to and from the ferry terminal and the hotel. The only downside is that you have to charter a car to go anywhere on the island, there's no Grab. It takes at least half an hour to get anywhere off the hotel premises! The hotel food is available but too expensive; a very ordinary meal can cost over a million. The hotel dining environment is good, with no flies 🪰! Eating out, on the other hand, means tables full of flies 🪰, it's terrifying! It scared me into quickly getting takeout and fleeing! Chartering a car to eat outside is half the price of the hotel.

Stayed here for two nights. I think the flooring can be improved. There is no carpet, so the floors feel cold. It would be better to have spc flooring. The hotel is very new but I saw some conditions on the bathroom walls abit dented. Overall, good stay, it’s like a budget hotel. Think it’s the sister company of Artotel. Location wise, not really close to famous spots, but Grab is easy.

We stayed at The Residence Bintan for 2 nights and booked two different types of rooms for each night. Our second-night stay was at the One-Bedroom Beachfront Villa, which came with an excellent sea view and a private pool. We truly enjoyed our stay. The villa was spacious, clean, comfortable, and beautifully maintained. The staff provided exceptional hospitality throughout our stay. As we had booked two different room types, there would normally have been a three-hour gap between checking out of our first room at 12pm and checking into the second room at 3pm. However, before we checked out of our first room, we received a call from the reception informing us that our second room was already ready. We were therefore able to check in directly without having to wait for another three hours. This thoughtful arrangement made our stay even more enjoyable. On our last day, our ferry was scheduled to depart at 7am, so we had to leave the resort as early as 5am. The Residence Bintan kindly arranged transportation to the ferry terminal and even prepared packed breakfasts for us. We were genuinely touched by their thoughtfulness and hospitality. ❤️ From the warm service and excellent facilities to the beautiful views, The Residence Bintan made our anniversary trip truly memorable. We would definitely recommend this place and would love to come back again! 🌴❤️

Beach side hotel about 30 mins drive away from city. Easy to get a grab to come to this area. For food, either hotel, takeaway by go jet or drive out by 10 min: Place for relaxing and has a good live band in the evening so nice to enjoy musics and chatting with friends

Huge room, the hotel has complete facilities for entertainment such as karaoke and games room that makes our stay enjoyable. It just i think we got the room for elderly people so everything were too short from our heights. Also the room have bo bath tub. The water was smelly the first time we open, but after a couple of times it turned into a normal water. We tried the Japanese restaurant within the hotel. The portion was worth the money.

⭐⭐⭐⭐⭐ Excellent family resort with exceptional service We had a wonderful stay at Holiday Inn Resort Bintan Lagoi Beach and would highly recommend it to families. A special mention to Desta, who assisted us during check-in and continued to follow up throughout our stay to make sure everything was well taken care of. Her attentiveness and genuine care really stood out. She even sent us a lovely personal message the night before our checkout — such a thoughtful touch! Another standout was the Night Manager, I believe his name was Sam. When we experienced a plumbing issue in our block on our second night, he promptly arranged an upgrade for us to pool-facing ground-floor rooms with direct pool access from the balcony. The new rooms were also conveniently located right next to the kids' playground. Excellent service and problem-solving. The resort itself is fantastic for families, with indoor and outdoor playgrounds, kids' water playground, two large family-friendly pools, kids' activities such as cookie/pizza making and tote bag design, games room, table tennis and more. There is plenty to keep children entertained without leaving the resort. Breakfast had an excellent spread with different selections each day. The in-resort spa was also excellent and reasonably priced. The resort provides transfers to the ferry terminal and a free hourly shuttle to Plaza Lagoi. Rooms are spacious, although a bathtub would have been a nice addition given the generous bathroom space. The resort is quite large and can be slightly confusing initially, but we got used to it quickly. Overall, excellent location, great facilities, spacious rooms and exceptional service. Desta and Sam really made our stay special. Highly recommended for families and friends, and we would definitely return!

This garden-style hotel is truly amazing. It's a massive property, with several buildings spread across the grounds. The facilities are excellent, with a gym and pool to cater to different interests. The rooms are spacious, even the double rooms offer plenty of space. The highlight for me was the pool, located right by the sea. You can walk straight to the beach through the pool area – it's incredibly picturesque. The hotel staff were also very friendly and easy to communicate with; English wasn't an issue at all. While the hotel's main dining options were just average, the desserts were quite good. Highly recommended!