Hotels met Pools in Hokkaido, Japan

The public areas are exceptionally well-designed, beautifully blending Park Hyatt's signature luxury with a Japanese onsen resort vibe. The overall atmosphere feels both sophisticated and relaxing. The breakfast and the selection of restaurants are much more extensive than at the neighboring Higashiyama Niseko Village, and the food itself tasted noticeably better. Service is also a major plus here. The welcome fruit wasn't just generic apples, pears, or bananas; they offered a plate of strawberries, which felt very thoughtful. Whether it was the Japanese staff, foreign staff, or the Chinese-speaking employees, everyone was consistently warm and natural. I was particularly impressed by a young woman in the restaurant department, who seemed to be from Henan, China. She was incredibly welcoming and friendly, making conversations very pleasant. Communicating with other foreign staff members in Japanese was also seamless; there was no need to force English, nor did we have to resort to translation apps like we did at Higashiyama Niseko Village. Finally, upon departure, since the hotel doesn't have a shuttle bus and we couldn't immediately find a taxi, the hotel thoughtfully arranged a complimentary business car to take us to the station, which was a huge bonus to the overall experience. The basic room type in the hotel building is a large suite with a double bathroom design, offering a high level of comfort. There are some drawbacks, however. As a hotel opened in 2020, there are already visible signs of wear and tear on some of the leather and fabric in the rooms, so the maintenance isn't perfectly pristine. The views are also significantly less impressive compared to Higashiyama Niseko Village, where you can see Mount Yotei directly from the lobby, rooms, and even the onsen. Additionally, this hotel has more rooms and also accommodates quite a few group tours, so even during the non-snow season, it's quite popular, making it less quiet overall than Higashiyama Niseko Village.

The hotel boasts a prime location on a mountain overlooking Lake Toya, with rooms on the other side offering Pacific Ocean views. We booked a lake view room and an ocean view room for two adults and two children, and both offered stunning scenery. The rooms are quite spacious by Japanese hotel standards. The only drawback is that getting down the mountain can be inconvenient if you don't have your own car or a private charter. Luckily, the hotel has several good restaurants, making it a decent choice for a relaxing two-day getaway. The breakfast spread was ample and of good quality, with both Japanese and Western options available. Additionally, the hotel has its own florist, and the floral arrangements in the lobby are beautiful.

Arrived in Noboribetsu on a heavy rainy day. Truly the hotel closest to Hell Valley (Jigokudani). Since I prefer a Western-style room, I chose the East Building Superior Twin Room, which turned out to be exceptionally nice and brand new. Because the hot spring area is so spacious, I often had various baths all to myself. Both the indoor and outdoor baths were extremely comfortable and satisfying! The dinner buffet was super crowded, but well-organized; everything was pre-arranged so the lines moved quite fast. All-you-can-eat snow crab legs were definitely achievable, and the ice cream selection was complete and delicious. However, the breakfast was even more extensive—easily the most lavish among all my recent stays in Japan, and I even got to enjoy a variety of fresh fruits, including lychees! It truly lives up to its reputation as one of the top-ranking hot spring resort hotels in Asia.

They have both indoor and outdoor open-air hot springs. The buffet breakfast / Dinner are fantastic — plenty of variety with fresh Hokkaido ingredients. The hotel offers shuttle service to/from JR Sapporo Station and New Chitose Airport. You need to email the hotel in advance to book it. It's not free but very reasonably priced — definitely worth it for the convenience. From Noboribetsu JR station ,you can take a bus (last stop is right in front of the hotel), so access is convenient. Nearby attractions like Jigokudani (Hell Valley) are within walking distance.

The hotel is quite large, and a Japanese-style room can accommodate up to four adults, making it very spacious for just two people. The hotel has a clear policy that rooms are not cleaned for two-night stays; instead, only fresh supplies are provided. There are two hot spring areas with open-air baths. The one on the lower level features a wide variety of baths and tends to be crowded, while the Hoshizora Observatory on the upper floor of the new building is best visited before 5:00 PM—it’s uncrowded, pristine, and offers breathtaking views. The buffet, however, is a bit of a letdown. The dining hall is massive, yet none of the dishes stand out as particularly delicious. They do offer hand-pressed sushi, sea snails, and small sweet shrimp, along with seafood rice bowls (kaisendon) for breakfast, but the rest of the Western and Japanese dishes are mediocre in both appearance and taste. The hotel's location is fantastic. It's within walking distance of the tourist information center, where you can line up on a first-come, first-served basis to book various autumn foliage tours—after all, taking in the scenery is the priority, so avoiding massive crowds is key. Within a 1-kilometer walk across the bridge from the hotel, you'll find a delightful surprise: Mikasa Park, nestled among the mountains. For just 300 yen, you can play an 18-hole round of park golf. Right beside it is an American football field, and the huge lawn framed by the autumn landscape is truly uplifting.

Bed is rock hard. After 4 nights, I have serious back ache, plus I'm lacking in sleep, due to how hard and uncomfortable the bed was. The pool facility wasn't fully open (it only does so in August). The last week in July at least opens the some of the outside area for use, but it doesn't fully open until August. They'd also made the 25m outside pool a wipeout/ninja obstacle course so, if you want to actually swim [do some lengths etc] then the only place you can do this was initially only open in August and even then it is now taken over by an obstacle. The indoor sections are open all year round. You have to pay extra to access the slides - not too crazy at 500 or 600yen depending on the day for unlimited access (you're given a wristband). Breakfast was ok. Wide variety of foods - some of which I wouldn't normally associate with breakfast, but still nice to have choices. Signage claims it gets busy after 8am. This is definitely not true - it's busy when it first opens at 7am and then slowly gets quieter over the 7~10 opening times (last entry at 9:30). Can't speak about weekends tho. Shuttle bus is busiest at the 5pm time slot. Overall, a ”resort” that claims to be 4 stars it most certainly isn't. 2 stars yes. 2.5 maybe. But the whole place just feels quite dated and far from the luxury expected from a ”4 star hotel”. Apart from the bed as I've already mentioned, the room was a good enough size but all the decor and controls were old. The Aircon control was worn and glitchy (button presses would turn it off etc) but at least it worked and made the room the temp we wanted. The lighting panel has had so many changes there are stickers on it to blank out buttons which no longer function - fair enough, but maybe spend a bit of money on a decent upgrade??? This hotel isn't cheap!

If you're looking for a quiet stay, this might not be the best choice as there are many children. The rooms on the 8th floor and above have a luxurious feel and require a special key card to access them via the elevator. Dinner is delicious and offers a wide variety of options.

The hotel is located on the mountain near Shiretoko National Park! The facilities is good! Onsen is superb especially the weather is 10 Celsius degrees on summer! So you can enjoy the natural hot springs in summer! All is good!!! Very recommended! And I saw Hokkaido brown bear!!🐻 very impressed

This hotel is located in an extensively convenient place as it is adjacent to Noboribetsu Bus Terminal station. It is really friendly to sole travelers with heavy luggage and to family travelers with budget concern in transportation. Staff is also supportive with good English and Mandarin skills. Amenity like massage is a plus for the overall rating. Hotel should focus on updating the hardware of the hotel. For example, electric socket place is not enough and the hot spring facilities should be upgraded or renovated.

Overall, I was very satisfied. I felt safe and relaxed throughout my stay. The service was excellent across the board, truly worth the price. The room was new and very clean, and the room service was both delicious and reasonably priced. The soundproofing was excellent, allowing me to sleep very soundly. The location is convenient; it's a three-minute walk from Nakajima-koen Station's Exit 1 on the Namboku subway line. Susukino is a ten-minute walk away, and Odori is fifteen minutes. Of course, there are always taxis available right outside if you prefer not to walk. The window view was beautiful. However, in mid-to-late April, many scenic spots and attractions in Sapporo and Hokkaido haven't yet reached their peak (e.g., the cherry blossoms hadn't bloomed). If your primary purpose is sightseeing, you might consider visiting at a more opportune time.