Hotels met Pools in Haryana, India

Our experience at this hotel was extremely disturbing and amounts to harassment by the hotel staff, ***** with gross mismanagement and lack of basic humanity. We were explicitly allowed to enter and stay in the room, including having guests. Once permission was granted, there was no justification for the staff to continuously interrupt us throughout the night via repeated phone calls and visits to the room. This constant disturbance, despite having allowed us to stay, felt like deliberate harassment. Further, the housekeeping staff initially confirmed that pets were allowed, based on which we proceeded. Later, the front desk team contradicted this information, stating that pets were not allowed. This internal miscommunication is entirely the hotel’s responsibility, yet the consequences were unfairly imposed on us. During the night, my mother was asked to stand outside the hotel at around 12:30 AM, in the cold and darkness, for nearly 30 minutes, and was repeatedly told to move aside instead of being assisted. This was both unsafe and inhumane. The front desk staff, Alisha and Pankaj, were rude, repeatedly poked and provoked the situation, and invaded our privacy by attempting to enter the room under the pretext of noise complaints. Ironically, they themselves escalated the matter by calling multiple staff members into the lobby and creating a scene. Ultimately, we were forced out of the hotel at 3:30 AM, which is completely unacceptable and unsafe. Asking guests to leave hotel premises in the middle of the night due to the hotel’s own policy confusion cannot be justified on any humanitarian or professional grounds. Hotels are not just about rulebooks—they are about hospitality, safety, and empathy. This incident reflects a serious failure on all three fronts. We strongly urge the management to investigate this matter and take appropriate action, so that no guest is subjected to such harassment, humiliation, or risk in the future.

The hotel is first class. The quality is very good. Breakfast had a lot of choice. Staff kept asking if everything was okay. It was nice, but a little too much. They made tea exactly the way I like it. This was excellent service. The parathas were very tasty. The coffee was not good. It tasted like instant coffee. They should offer proper filter coffee or Americano. Munhendra and each every staff was very helpful. They tried hard to help everyone. Room 919 had no proper hot water in the shower. The valve needs fixing every day.  I suggest avoiding room 919. Overall, a very good hotel with great service.

Close to the road, the facilities in the house are OK, equivalent to a domestic express hotel. There are bars and other places around. The windows have good sound insulation effect, but the sound insulation of each room does not seem to be very good. My colleague lives next to me and can hear me turning off the lights.

Due to the original hotel being fully booked and our reservation suddenly getting canceled, we had to make a last-minute switch to this luxury five-star hotel. Although some of the facilities are a bit dated, the service still meets five-star standards. The breakfast is especially worth mentioning — it offers a wide variety of options and tastes excellent. I also booked a room for a colleague. I’m not sure what criteria were used for evaluation, but despite being a Ctrip Diamond member, I wasn’t upgraded, while my colleague was. Overall, though, the stay was still reasonably worth the price.

fantastic staff i would like to mention that Prerna and Biju were excellent. they are really helpful and did their best to make our stay comfortable. Neel from the restaurant was also very good. thanks

Clean and good service and good breakfast quality, so satisfaction is high. The surrounding restaurants are of low quality for the price, so it is preferable to eat at the hotel.

Beautiful property. Really well built and laid out. We stayed at the one bedroom Premier Villa. It was spacious, very well lit up and the interiors were very nice. Bathroom was amazing with a skylight above the bathtub. His and Her sink + separated shower and toilet areas were a great add on. The property is very green and one would hear birds chirping, peacocks calling, hens, turkeys, white pekins around the property with some rabbits, guinea pigs, emus and even a horse in the pack . Pool area is ideal for the kids and even adults. There is cart service that one can avail to go around the property or even get a bicycle. But the property is perfect if you want to go for a stroll and check out all the amenities. Food quality is good. Buffet has a decent variety. Staff is well trained and looks after you well. All in all a great experience. Definitely recommended

My stay at the Leela Hotel was exceptionally comfortable, marked by a warm welcome and a cozy room that felt like a home away from home. The service was outstanding, with attentive staff who went above and beyond to ensure a memorable experience. It’s clear that guest satisfaction is their top priority, making it a hotel I highly recommend.

Good services overall. There is a bar at rooftop which called Skybar. The view is very good. However, it will become unavailable if there is private party. This is not fare to the customers of hotel because they should have rights for this service as the first priority during staying.

Rooms are clean but a little worn. Bed was firm but ok. The bathroom wallpaper was peeling and a little bit dirty from water / humidity from the shower. Water was quite hot and good pressure in shower. Breakfast was good and reasonable amount of choice but not really a any regular salad options. Table service was great and worth the stay alone ! Tv was not setup properly and I could not choose a working CNN channel to catch up on news. Location was a bit awkward to get to, taxi driver had a make a few u turns in rush hour traffic adding abt 30 mins to our already long journey. (LKO to Gurgaon). Still a good standard of service, which is why we chose a Hyatt. (Couple traveling from USA).