Hotel simpático, elegante, muito quente,camas confortáveis.Antes do pequeno almoço a água no banho saia fria,algo que aconteceu os 2 dias seguidos.
Foram 2 noites,no primeiro dia o pequeno almoço foi com hora marcada e correu tudo tranquilo,no segundo dia que era domingo o hotel estava cheio, não marcaram horas para o pequeno almoço e foi um caos, gente à espera em pé, no bar.Depois já não havia quase nada para comer,nem sumos,nem copos,uma confusão,os empregados a correr aflitos, enfim, não foi nada agradável.
Depois, na hora do check-out, apresentaram uma conta do bar do dia anterior , que nós nem sequer fomos,nem estivemos lá .Ou seja, se enganaram ao apontar número do quarto ou os hóspedes enganaram os e deram do nosso quarto.Enfim demonstra alguma desorganização.
Laat ik beginnen met de positieve punten.
1. Locatie: dit hotel ligt op een betere locatie. Heel dicht bij de bushaltes en de meeste bezienswaardigheden zijn te voet bereikbaar (hoewel er veel steile hellingen zijn).
2. Ontbijt: Het ontbijt was redelijk goed, zoals je van een hotel van deze klasse mag verwachten.
3. De kamer was wat klein, maar over het algemeen oké. De badkamer was ruim en ook oké.
Very nice stay. The room had an unusual configuration more in tune for couples rather than a family. The bedroom is up some stairs and there is a bathtub in front of the bed that is open to below which has a pullout bed and TV. The service was great, the pullout bed was pre-made for our son who was traveling with us and the room was cleaned, tidied with the bed made every night. We paid extra for the morning breakfast which was great and it had a lot of food options beyond the usual continental breakfast offerings. It also had a very nice terrace which we visited in the evening. We were also there during a heat wave and the room was nice and cool with the air conditioning. I would definitely stay there again.
Staff atencioso e disponível
Local muito sossegado ótimo para relaxar
Comida é boa tanto na zona da piscina como no restaurante e pequeno almoço
Parte da piscina muito agradável e ótima para desfrutar
Apenas a piscina interior não estava muito quente mas talvez por ser verão, não sei..
Hotel impressionante quando si arriva tra verde, parcheggio ed hall con colonne e bel pavimento. Poi arrivi al banco check in e vedi che una delle sedie degli operatori è tutta rovinata. Sali nella zona bar e ristorante e vedi che il bellissimo pavimento della hall scompare perché tutto coperto da moquette che in parte non è più aderente al pavimento ma fa delle pieghe dove si rischia d’inciampare. Vai a prendere l’ascensore per arrivare in camera ed i corridoi ti “accolgono” con uno “splendido odore stantio” perché moquette dappertutto, pareti con carta da parati quasi in plastica/tessuto e il resto in legno. Profumo molto intenso di tutto. Entri in camera ed è la metà di quella che avevi prenotato,
esci sul balcone e ti accorgi che non veniva pulito da molto tempo. Chiedo spiegazioni alla reception per la camera e lo stato delle pulizie e mi dicono che non avevano camere come quella che avevo prenotato ma mi offrono la possibilità del cambio camera. Vedo la seconda molto grande ma con un odore di “chiuso” ancora più persistente della 1. Vedo la 3 di dimensioni ridotte come la 1 ma con un odore meno persistente. Tengo questa. Molto comodo il letto ma balcone sporco come la 1 sia a terra che la finestra del bagno, il soffitto e le pareti. Finestra del bagno impossibile da aprire, porta del bagno con maniglia rotta, doccia che schizzava dappertutto, rubinetto del bidet da fissare, vasca da bagno “nera” vedi foto. Pulizia di tutti gli ambienti molto sommaria. La struttura è stata costruita in 2 momenti di cui il 1 nel 1967. Forse necessiterebbe di una una profonda ristrutturazione o quantomeno manutenzione e pulizia. Colazione nella media ma con poco assortimento per 1 hotel a 4 stelle. Aggiungo qualche foto per farsi un’idea. Hotel che “ha 4 stelle” di nome ma …
Het personeel van dit hotel was ongelooflijk welkom en helpend gedurende onze verblijf. De kamers waren onbevlekt en zeer comfortabel. We genieten ook van het heerlijke ontbijt elke ochtend en hielden van de comfortabele locatie dicht bij de grote attracties. ”
Excellent location - a few minutes walk to Shrine od Fatima. Very friendly and helpful staff. The room was simple but very clean - for me it was perfect.
I sincerely recommend this place everyone to stay in Fatima. I'll turn back here again during my next trip to Portugal and Fatima.
Een trip om te ontsnappen aan de routine en de drukte van de stad. We vonden een oase van rust en kalmte, met een unieke verfijning en inrichting. Elk detail maakt Luz Houses tot een unieke plek.
Het personeel is fantastisch, met een geweldige vriendelijkheid en aandacht.
Zonder twijfel een plek om naar terug te keren en aan te bevelen.
Goo Quality hoted as very reasonable price. Great Location. Professional approach. Big room size and washrooms. Accesories provided. They have lots of hotel from parent chain to choose from.
A modest hotel with a lot of character situated in a place perfect for Catholic pilgrimage. Wouldn’t have it any other way in this setting. My next trip to Fatima I will definitely be staying here again. 
Uitstekend
26 beoordelingen
9,1/10
Prijs vanaf
€ 47
per nacht
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8.4/10
Very Good
GGuest UserI booked only one night, at the last hour, so the view wasn't the best, the calefactor never really worked, it was more noisy than normal. The bed was not confortable. The place was spotless and the service was OK,
GGuest UserWe arrived early in the pouring rain. We were too early for check-in but luggage was taken with no hesitation. Check-in procedure was undertaken. We returned after the room was available. We had Room 13. Access was via a key pad- no keys necessary. We had a beautiful room with a small terrace area. The kitchen area had everything you would need for a prolonged stay. Microwave, coffee machine and induction hob. There were ample dishes, pots, pans, cutlery and crockery. Everything was so clean and fresh. We had a quiet and undisturbed night. Breakfast in the morning was a buffet but we could not fault the selection available. Cereal, ham, cheese even small pastis de nata (or similar - which were lovely). Checkout was so easy and we were asked if we needed to leave luggage- always a bonus. We had a fabulous stay and we are so sorry we booked only one night. We highly recommend staying here and we just wish we had used the available facilities more. What an absolutely fantastic place to stay.
LLukasz_84Excellent location - a few minutes walk to Shrine od Fatima. Very friendly and helpful staff. The room was simple but very clean - for me it was perfect.
I sincerely recommend this place everyone to stay in Fatima. I'll turn back here again during my next trip to Portugal and Fatima.
GGuest UserVery nice stay. The room had an unusual configuration more in tune for couples rather than a family. The bedroom is up some stairs and there is a bathtub in front of the bed that is open to below which has a pullout bed and TV. The service was great, the pullout bed was pre-made for our son who was traveling with us and the room was cleaned, tidied with the bed made every night. We paid extra for the morning breakfast which was great and it had a lot of food options beyond the usual continental breakfast offerings. It also had a very nice terrace which we visited in the evening. We were also there during a heat wave and the room was nice and cool with the air conditioning. I would definitely stay there again.
TThomas RxNice, modern hotel situated a few minutes walk to the sanctuary. The rooms are spacious and of modern design. The room and the bathroom were spotless clean. Wifi is working flawless in the entire hotel. The staff is courteous and eager to assist when needed. The breakfast is richly garnished with a good selection of fruits.
Free parking is offered in der underground garage. The entrance is tricky to manoeuvre. We tried once the hotel food in the evening but preferred to dine outside, as we were not impressed with it.
GGuest UserWe are happy to have chosen this hotel to stay for 3 nights.
1. Fairly new and trendy design and facilities. Large size rooms that are clean and well equipped.
2. Excellent location to Fatima sanctuary.
3. Staff are courteous and helpful. Special mention to Ms Komal who welcomed and checked us in. She made a good impression and represented Mercure very well. The hotel must keep good staff like her and trained all to that standard.
4. Very good breakfast selection and warm dishes like eggs cooked to your order.
Highly recommended!
Iimabhithakur.ak47Let me start with the good things.
1. location: this hotel located in better place.Very close to the bus stops, and most attractions are reachable by foot(although there are many steep hills).
2. Breakfast: The breakfast was quite decent, as you would expect from a hotel of this class.
3. The room was a bit small, but overall OK, The bathroom was good size and also OK.
GGoldilocks and 3 bearsLocation is excellent , walk 3 minutes to bus station to Lisbon, 3 minutes walk to Basilica. Lots of restaurants around ,Hotel has restaurants for dinner price is reasonable.
Breakfast is good buffet style , room is big and very clean , supermarket just walk 5 minutes and got so many hot food like chicken and coffee and pastry combo under euro $2 .
Ttt747This is the four-star hotel closest to the Fatima Sanctuary. The family room was functional and very comfortable. The shampoo and soap were from a company in Porto, which I liked so much that I went out to buy some when I arrived in Porto, as this was my next destination.
The staff were also kind and polite, and helped me in many ways.
I would like to stay at this hotel again if I come to Fatima again.
GGuest UserThe hotel is impressive when you arrive, amidst the greenery, parking lot, and lobby with columns and beautiful flooring. Then you get to the check-in desk and notice that one of the staff chairs is completely ruined. Go up to the bar and restaurant area and notice that the beautiful lobby flooring has disappeared, completely covered in carpeting. Some of it is no longer snug, but creases make it a tripping hazard. You take the elevator to your room, and the hallways ”greet” you with a ”splendid musty smell”—carpeting everywhere, walls with almost plastic/fabric wallpaper, and the rest of it wood. The smell is very strong. You enter the room, and it's half the size of the one you booked.
You step out onto the balcony and notice that it hasn't been cleaned in a long time. I ask the front desk about the room and the state of cleaning, and they tell me they don't have rooms like the one I booked, but they offer me the option of changing rooms. I see the second one as very large but with an even more persistent ”stale” smell than the first. I see the third one as smaller than the first but with a less persistent smell. I'm keeping this one. The bed is very comfortable, but the balcony is as dirty as the first one, both on the floor and the bathroom window, the ceiling, and the walls. The bathroom window is impossible to open, the bathroom door has a broken handle, the shower splashes everywhere, the bidet faucet needs fixing, and the bathtub is ”black” (see photo). The cleaning of all the rooms is very basic. The building was built in two phases, the first in 1967. Perhaps it needs a major renovation or at least maintenance and cleaning. The breakfast is average but with little variety for a 4-star hotel. I'm adding a few photos to give you an idea. This hotel has a ”4-star” name, but...
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