Hotels met Wifi in Lisbon District, Portugal

From start to finish Dom Carlos Park did not disappoint. Helpful staff took our bag up stairs on arrival. Storage was available until our room was ready, map was given when requested to help us find our bearings. Room clean with fridge with selection of minibar which could be purchased, safe was also available. Towels were large and fluffy. Bed comfortable, with lovely pillows, black out curtains to help sleep. Room service used first night with excellent food . Breakfast was excellent good range of food. It was occasional busy and we were asked to wait in the lounge area but again well looked after and as soon as space was available we were taken in to wait. Hotel is in a good location, a gentle walk down the avenue liberdade everyday to where the action is, such as Rossio Station where we caught the train to Sintra. Great hotel would stay again. Cab from airport to hotel €24 , Uber to airport €7

Serious safety and service failures at Numa Anjos Lisbon, and a broader pattern of unresponsiveness from your digital support during the stay. In the early hours of 25 June, a fire alarm was triggered at the property. The alarm sounded for over 30 minutes. My group and other guests evacuated the building and gathered outside. I understand that Numa operates as an unstaffed, digital-first property — that is the model we booked, and I am not complaining about the absence of on-site staff itself. My complaint is that the digital support which is supposed to replace on-site staff, and which Numa advertises as available 24/7 across the website, the Trip.com listing/booking confirmation, the in-room welcome guide, and the app/check-in instructions, was completely unreachable during an actual emergency! During the alarm and evacuation, WhatsApp — the primary digital contact channel — received no response whatsoever. No one from Numa made contact through any digital channel while the situation was unfolding. Several guests called emergency services directly because there was no way to reach Numa. No fire authority or emergency personnel arrived on site during this period either. They claimed to have security check the property and coordinating with authorities during the absence of active support - we saw no single soul present. We wonder how they checked the safety? The alarm went off itself and guests just went back in without hesitation. The first communication we received from Numa was an email sent around 3:20am — hours after the alarm, and well after the situation had already resolved itself on its own, with zero digital support from your team at any point during the actual emergency!! They said they sent both SMS and email. This is the biggest failure of security protocol - some guests sleep with their phones in silent mode, or switched off or with ear-plugs on like us. Luckily my partner heard the alarm and able to wake me up in time for the evacuation! This was not an isolated incident. It is consistent with a pattern of unreliable response times from your team throughout this stay: • When we requested a room change due to a noise issue (even though requested at the time of booking but told it is automatic assignment), WhatsApp told us an agent would reach out within approximately 15–20 minutes. The actual response came roughly 2 hours later. • When we reported an air conditioning issue of a new room, it similarly took longer to receive any response. And later they accessed our room unannounced even though I asked specifically for the time of check up. Taken together with the fire alarm incident, this shows that the 24/7 digital support Numa advertises does not function as promised, even for routine requests, let alone emergencies. The fire alarm is simply the most serious example of a problem that recurred throughout our stay!! The core issues are: 1. Total unresponsiveness on WhatsApp during a 30+ minute active fire alarm and evacuation. 2. No digital contact or guidance of any kind while the emergency was happening 3. No coordination with or follow-up from emergency authorities, despite guests calling them directly. (it seems their alarm is not linked to authorities?) 4. A delayed, after-the-fact email as the only acknowledgment of the fire alarm — sent only once the situation had already resolved. 5. A direct contradiction between the “24/7 guest support” promised at every booking touchpoint and the repeated, significant delays we experienced for the room change request, the air conditioning issue, and most critically, the fire alarm emergency. For a property built entirely around remote/digital guest support replacing on-site staff, this is not a minor service lapse — it is a recurring failure of the core mechanism guests are told to rely on, with the fire alarm being the point where that failure became a genuine safety issue.

The room with bathroom inside the room with balcony. No curtains on the beds, the light can bother, no privacy. There is elevator, no problems with luggage. There is a kitchen, but is closed in the night time. The staff was very friendly and helpful.

This place was spacious, clean and great. The only issue was checking in, they use an automated system and it wasn’t very efficient. Other than that, we really enjoyed this place and would be happy to stay again.

My overall stay at this hotel in Lisbon was excellent. The room was spacious and newly renovated, and the front desk staff provided exceptionally high-quality service. A major bonus was the unlimited complimentary bottled water available upon request, which is a rare find in Europe where most hotels only offer one free bottle. Another highlight was being able to watch the light show directly from my room every evening. Although the hotel isn't in the absolute city center, it's conveniently located right next to bus and metro stations, making getting around incredibly easy. The only minor drawback was that the room cleaning wasn't always as thorough as it could be. Occasionally, there were lingering stains or residue on towels, cutlery, or bed linen. I'd recommend checking these items upon arrival and simply calling the front desk for replacements if needed. Overall, my stay was very comfortable, and I'd highly recommend this hotel; its service quality is top-notch in Lisbon.

The hotel is very easy to find, and it's located in an old building with European characteristics. The room even has a washing machine and dryer, which is very convenient and you can easily buy some groceries at the supermarket and cook them yourself. It's very enjoyable, and the surrounding area is full of beautiful scenery!

Pleasant and well-located hotel. I'm only not giving it 5 stars because of the room service, which needs improvement (bed linen sometimes torn and one of the mini-fridges seems to be malfunctioning). But generally speaking, I recommend it, as it's a comfortable space good for families and has a good breakfast.

Given the price, some of the issues are somewhat understandable, but the facility was significantly more dilapidated than shown in the photos, and it had a distinct odor. I was looking for an inexpensive private room, but if I had known the extent of its condition, I absolutely would have spent more money to book a different place. The chair cushions were falling apart, and the old window wouldn't open or close properly. The clothes hangers themselves looked like salvaged, dented, and paint-peeling items.

The place is beautiful, and the amenities were great. We really had a good time. But I have to be honest about a few things that were negative. We booked a room called the lovers room which was ~600 euros per night and the photos advertised were showing a room that was not the one we got. The room we got was still amazing, with many amenities, spaceous, great design, but it was not what was advertised. We even hired a photographer because it was our 1 year anniversary assuming we would get the room advertised which was two floors and had great views. We also called to mention that it was our anniversary the day before and the only thing they could offer was a wine bottle or a cake which is ok, but the service didn't make anything special about it. I think they have to be trained better for these things, because at the dinner, they sat us in a pretty bad table and we had to ask to be changed to a better one, but they should know this since I called in to tell them it was our anniversary. The dinner was also very slow. We sat for 1 hour with only bread. And the food was ok, not bad, not great, we paid 200 euros for an ok meal. And we had to wait hours because they were under staffed. One lady was serving near 10 tables. It was not a good experience. Finally, a boutique hotel that opens the sauna at 11am feels not well thought of. I think they have to figure out how to make the recovery amenities open from very early around 6/7am to very late around 10/11pm to accommodate for all guests. The final thing was that there was no butler and guests are expected to carry bags from the the parking to the lobby. I think they need to hire a butler at the entrance. Thats basically my feedback for this hotel given the price which is what you pay per night at the best 5 star hotels. Apart from that, again, the service was kind and helpful, the hotel design is beautiful and the location is insanely gorgeous. The rooms are also very well done.

The room is spacious. Clean and has good amenities. It smelled bad inside the elevator all the time. The lobby isn't very present with dirty floors. Breakfast was average. The location was good for me, but a few metro stops away from the touristy spots. But it's a safe location w plenty of other hotel chains, office buildings and restaurants.