Hotel Royal Chiao Hsi

This hotel is great. Staff are friendly, room is extremely clean with great views. The onsen and its facilities are also good for a retreat or family getaway.

The service as well as the food was fantabulous and professional. The room was clean and warm. The staff were kind and hospitable. We will definitely pay another visit and recommend the hotel to friends. No cap!

Although a little expensive, it’s a great experience! Great getaway from the busy city life and get to relax in hot spring. The meals included were buffet style and really yummy

Nice resort hotel with great facilities, entertainment and hot spring

I booked this Hotel with the expectation of it being 5 Stars. All in all, the location was great, it was secluded and offered great views of Yilan. Transportation that was provided (at cost to us) was convenient and they were willing to pick us up from Taipei City which made it accessible. The Hotel facilities were plentiful and offered a lot for both adults and children of all ages. Room was clean and the Hot Tub in the room was great. Last thing, the drivers that drove the shuttle around town were amazing and would not only do a quick tour of the town, but would also go out of their way (when they could) to drop us off at locations that would be more convenient for us. The hotel offers customers use of their facilities up until 6pm the following day which worked for us as we wanted to escape from the families that checked in on the Saturday and left the following day. However, that's where the good part of the review ends. Perhaps it was that we booked over a Weekend, however it seemed like the hotel staff were not as friendly as the Drivers that drove the shuttles over the weekend. Although the check-in lady was nice, the staff at the restaurant weren't as friendly. As it may have been a busy weekend, my wife and I were seated in the "Meeting Hall" for our dinner. Although it was positioned to us that we would be further away from the buffet, I didn't realise ********** were seated until we have to pass through a corridor, exit the restaurant and be seated in a room that is meant to host company functions. (you could tell by how bright the lights were turned on and the projector in the front of the room) . Our server was insistent in taking away the plate that were used for the Shrimp shells without asking if we were done on 4 occasions. At the time my wife and I had a plateful of shrimp that we were peeling. Second, about the food - most of the hot food is served just below room temperature, so by the time we got back to our seat (in the meeting room) it was cold. Third, if you go on a weekend be prepared for the long lines at the buffet. For dinner the selection is ok by 5 star hotel standards, there weren't any empty trays and they were willing to restock when the hotplates ran out. On the Sunday morning, we booked a time slot for breakfast. Came down on time and still needed to wait at the bar for 15 mins before they could help us with a table. As for selection of food for the breakfast slot, there is plenty of food so you won't go hungry. At the same time, don't expect too much with selection of fruits or from the western menu. Facilities - For Gentlemen, you will be fine. All parts of the Sauna, Change Rooms were in good condition. For my Wife, she felt that the women's pool area change room was not left in a good condition. The other areas were up to standard. In the end, I believe that this may have "once" been a really great hotel. However for the price they charge now and for what you get in terms of price, service and facilities, there is definitely better value for money elsewhere in the area. We paid close to $17000NTD or close to $570 USD per night for our stay, but definitely did not get our money's worth through this experience. For 5 Stars, there is a lot to be left desired.

環境很優！清潔很優！餐飲很優！工作人員很優！孩子很喜歡這𥚃，入住時贈送的零食很好吃，這裡適合一家人活動，玩水、泡湯、玩活動，晚上還可以看表演，玩bingo!自助晚餐食物種類很豐富。我們一家住了兩晚，很開心很滿意。

訂了一個大床房，帶一個小孩，還要➕2200台幣！哈，可能真的不懂台灣的飯店。又貴體驗感差！ 還有我覺得自助餐真的不怎麼樣，因為小孩吃了，冷海鮮過敏引起蕁麻疹！說明不新鮮！ 晚餐多數都是冷盤我真心覺得不怎麼樣～ 更搞笑的事，由於自己櫃檯操作失誤，還打電話給我說我們沒有交小孩的錢，我們都有刷卡單，你自己不會查嗎？攔下我們拍下刷卡單再回去查，再打電話給我確認說自己操作失誤，抱歉，對不起之類的話，沒必要～謝謝！下次不會再去！

另外有去周邊的瀑布，走路就可以過去。唯一不理想的就是借用指甲鉗的一個小細節，太老舊了都生鏽了，待改進。

終於住到礁溪老爺飯店，果然不失所望，服務一流、貼心，家人也稱讚裸湯很棒，房間床舒適，唯獨隔音沒那麼好，但整體來說是很棒的住宿體驗，期待下次再入住