Hotels in Winter Haven

My sister and I went to visit my aunt that has dementia. We were very impressed with the cleanness and the excellent customer service. The kitchen lady was awesome and complimented us and the front desk person called and set me up on the awards program. It was a wonderful experience. Thank all of the workers at the best western in winter haven.

I stayed there for hurricane Ian. I was very impressed at how welcoming the staff was. All the staff did a amazing job for my entire stay. The hotel is very clean and maintained. Overall a wonderful stay.

Ça serait bien de mettre un panneau indiquant l’entrée de l’hôtel, car les chauffeurs mettent un temps fou  à trouver l’entrée piétonne de l’hôtel. Pour avoir été dans les 200 premiers clients de l’hôtel, je suis vraiment triste de voir comment les devenu, l’ascenseur, les traces de cheveux sur les murs, c’est juste incroyable les traces de demain également c’est dommage

DO NOT WASTE YOUR MONEY HERE!!! I'm very disappointed with this hotel!! The pictures on the listings are very misleading!! It wasn't as advertised AND there were other issues as well! To start with its old and that's fine but dang, at least do some repairs/updates!! The lace curtains looked like the ones they originally hung when it was but in the 80s! Instead of buying them or hemming them to fit the windows, they're just wadded up on top of AC unit. The blackout curtains had holes in them! Here's the order issues: 1) one listing said indoor pool and hot tub and there wasn't either 2) we checked in on Wed - took 30 min to do so then on Thursday the key wouldn't work - housekeeper said it's bc I had it by my phone which it wasn't at any point (the key stayed in my wallet in my purse, the phone in my hand or pocket!) ... I went to the front desk to get a new one and they said it was deactivated bc we were a ”no show” in the Computer 3) Friday morning around 830 housekeeping comes barging into the room without knocking and asked why we were in there (duh!) then proceeded to tell us again we were no shows 4) room was dirty - glass rings on table, soap or toothpaste scum running down side of tub, 2 inches of dust on floor lamps 5) outdoor pool Dimly lit (only pool light was at steps and it gave about 5 feet of light) felt very unsafe out there - we only stayed 5 minutes - which was disappointing to my granddaughter 6) only 1 elevator worked and was on other side of property 7) Some staff/security didn't give us a feeling of being safe. The owner/managers response was ”it's hard to find good help” then went back to typing on the computer. I know it's a cheaper hotel and I didn't expect it be the Ritz but c'mon!!

BEWARE this place is not what you see online. SEE PICS BELOW. It was gross almost didn't stay, we're exhausted. Thank God I bring my own stuff. The handle to the toilet broke off and they had someone come in the room at 8:00pm with 2 small children to almost 9:00 pm to fix it. I WAS CHARGED $10 FOR A WASH RAG THAT I DIDN'T USE. I BRING MY OWN FOR SANITARY REASONS. Imagine if this happens to every guest? Hmm I'll be getting in touch with Trip, HJ and Wyndham.

This hotel was close to Legoland, the purpose of my visit. The room was nice and clean but had a lingering smell of Fabuloso cleaning liquid, which tends to give me a headache. The dollar store was across the street where I got an air freshner spray which helped. I did have an issue - but the issue was completely resolved and VERY quickly and respectfully!! My refrigerator did not work. I loaded it and then realized it was off, so, I turned it on and about an hour later there was the smell of freon leaking or something in the fridge. I mentioned it the next morning and was assured a new one would be put in. Fast forward to the day. I get back from Legoland and open the new fridge to put water in it and there was some kind of greasy liquid ALL over the inside of the fridge. I took pictures and went to the front desk - they were VERY quick to resolve the issue. Other than those minor things, I would recommend this hotel and plan to stay there again.

Hotel location is good. It is less than three miles from Legoland, Florida. It is more convenient to drive there. When we checked in, we just caught up with the renovation of the hotel door, the construction was noisy, and the surrounding environment was average. There is Wal-Mart near the hotel, and there are many places to eat. We didn't go to a steakhouse next to it but the decoration was good and very close. There was a Chinese buffet in three minutes by car, and we had dinner. The doorway is a big road, traffic is busy, a bit traffic jam.

Facing the wall of Legoland, the transportation is convenient. The room is large, but in disrepair for a long time, the room smells of musty. The swimming pool is huge. Have a simple breakfast. The front desk service varies from person to person. The eldest sister who checked in was average, and the elder sister who checked out was very nice. The price is close to the people, so there is nothing to complain about.

Legoland is the best place to stay, and the internet is very good. Living beach room, a little distance from the park, the hotel has a car to the park. American hotels consistently don't provide toothbrushes, toothpaste and combs, just like this one. Family room, one large bed, one high and low bed. After staying for 2 nights, no one cleaned up the room the next day. I do n’t know if it was leaked or I did n’t think it ’d be too expensive. The deposit for entering the store is US $ 50 / night, and the dual currency card arrives slowly.

The room is very clean, and ice water and oranges are provided every day🍊