Hotels in West Chester Township

I have been with IHG group for several years and I have always enjoyed staying in one of your hotels. I never experienced any small issue with your brand so IHG group had always been one of my top choice whenever I planned to travel. However, I just had one of the worst experiences with one of my recent bookings, which changed my impression about IHG group and I would like to share this with you. I made my booking on September 9, 2021 at Holiday Inn Express Cincinnati North – Liberty Way for one night from 9/18/2021 to 9/19/2021. I was with my 2 kids (2 and 4 years old) and arrived at the hotel around 8:30pm after a very long drive and a full day of outdoor activities. Due to the busy schedule, the kids had not yet eaten dinner at that time. We grabbed dinner to-go and was planning on eating at the hotel after check-in. When I tried to check in, they could not find my name on the list and I was told my reservation was cancelled. The receptionist asked me if I received a call from her manager but I did not receive any call, email, nor voicemail. As far as I could tell, there was absolutely no attempts to notify me of the cancellation. I was so frustrated when I was informed the cancellation. In my previous experiences, I always received the call and they would at least transfer me to another hotel. I would not be so frustrated if I at least received an email notification so I could plan ahead. With two young kids, it is extremely important for us to be able to rely on the plans we have set. We had been counting on our room being available (otherwise what is the point of a reservation) and it was both extremely disappointing and beyond inconvenient to find out the hard way that perhaps the IHG brand was not one that we could rely on. In the end, the receptionist simply said there was nothing they could do to help me. When asked to speak with a manager, I was told there was no manager available. They made no attempts to locate a manager, no effort in trying to transfer my reservation nor did they bother to make any calls to other hotels to check availability on my behalf. I was more or less told to leave and that there was nothing they could do to help me. I had to scramble to find another hotel much further away while hungry kids were crying in the back seat and I had to pay significantly more ($200+) for a last minute room elsewhere. I am shocked that my reservation was cancelled without any notification at all, there was no manager at the hotel available to speak with me and there were no attempts made by anyone at the hotel to try and fix or ease the situation in any way.

With a stay at Home2 Suites By Hilton West Chester Cincinnati in West Chester, you'll be within a 10-minute drive of Sharonville Convention Center and Liberty Center. This hotel is 10.7 mi (17.2 km) from Kings Island and 10.1 mi (16.2 km) from Lindner Family Tennis Center.Be sure to enjoy recreational amenities including an indoor pool and a fitness center.A complimentary continental breakfast is served daily.Featured amenities include a business center and a 24-hour front desk. Free self parking is available onsite.Complimentary wireless internet access is available to keep you connected.

With a stay at Fairfield Inn & Suites by Marriott Cincinnati North in West Chester, you'll be within a 10-minute drive of Sharonville Convention Center and Liberty Center. This hotel is 10.7 mi (17.2 km) from Kings Island and 10.1 mi (16.2 km) from Lindner Family Tennis Center.Be sure to enjoy recreational amenities including an indoor pool and a 24-hour fitness center. This hotel also features complimentary wireless internet access, shopping on site, and a fireplace in the lobby.Grab a bite from the grocery/convenience store serving guests of Fairfield Inn & Suites by Marriott Cincinnati North. A complimentary continental breakfast is served daily from 6:00 AM to 9:00 AM.Featured amenities include complimentary wired internet access, dry cleaning/laundry services, and a 24-hour front desk. Free self parking is available onsite.Stay in one of 107 guestrooms featuring Smart televisions. Complimentary wired and wireless internet access keeps you connected, and cable programming provides entertainment. Bathrooms have bathtubs or showers and hair dryers. Conveniences include phones, as well as desks and coffee/tea makers.

Located in West Chester, Holiday Inn Cincinnati Liberty Way, an IHG Hotel is a 2-minute drive from Liberty Center and 8 minutes from Topgolf. This hotel is 6.6 mi (10.7 km) from Cincinnati Premium Outlets and 7.1 mi (11.4 km) from Lindner Family Tennis Center.Take advantage of recreation opportunities including an indoor pool and a 24-hour fitness center. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and gift shops/newsstands.Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's room service (during limited hours). Quench your thirst with your favorite drink at the bar/lounge. Buffet breakfasts are available daily from 6:30 AM to 9:30 AM for a fee.Featured amenities include complimentary wired internet access, a 24-hour business center, and express check-out. Planning an event in West Chester? This hotel has 4800 square feet (446 square meters) of space consisting of a conference center and 4 meeting rooms. Free self parking is available onsite.Make yourself at home in one of the 90 air-conditioned rooms featuring refrigerators and flat-screen televisions. Your pillowtop bed comes with premium bedding. Complimentary wired and wireless internet access keeps you connected, and cable programming provides entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers.

Hotel was perfect

The manager as well as the employees were fabulous fun and friendly. Breakfast was great and Bonnie was right there if you needed anything. The front desk staff was just so helpful and friendly. Actually we travel quite often and this was the best that we have stayed at as far as the staff. The rooms were very clean they clean and we would definitely stay here again.

When you stay at TRU BY Hilton Sharonville in Sharonville, you'll be in the suburbs, within a 15-minute drive of Sharonville Convention Center and Liberty Center. This hotel is 11.8 mi (19 km) from University of Cincinnati and 11.1 mi (17.8 km) from Cincinnati Zoo and Botanical Garden.Take advantage of recreation opportunities including an indoor pool and a fitness center. Additional amenities at this hotel include complimentary wireless internet access and a picnic area.Satisfy your appetite at the hotel's coffee shop/cafe, or stop in at the snack bar/deli. A complimentary continental breakfast is served on weekdays from 6:00 AM to 9:00 AM and on weekends from 6:30 AM to 9:30 AM.Featured amenities include a business center, a 24-hour front desk, and laundry facilities. Free self parking is available onsite.Make yourself at home in one of the 98 air-conditioned rooms featuring flat-screen televisions. Satellite television is provided for your entertainment. Private bathrooms have designer toiletries and hair dryers. Conveniences include desks and irons/ironing boards, as well as phones with free local calls.

So I book a room like 2 to 3 days ago. I was supposed to get a room with 2 beds and a couch that pulled out into a bed. So I traveled about 2 to 3 hours to get here. I get to the location about 12am to check in on 3-4-2023 which would have been 3-5-2023. So I go in and the guy that is working is outside smoking said we are booked. I said I have a reservation. So he went inside and I gave him my name. He said in a rude manner we are sorry, we didn't have any cleaning people to clean your room. So I said can't you clean it. Sorry I don't know how to clean, in a rude manner. This guy's looks like he was in his early 20s. He didn't help at all. When I was trying to find another hotel, he was on his Bluetooth phone talking very loudly to someone about how they didn't have any hot water for over 2 weeks, they didn't have many rooms with working tvs, the pool wasn't working. He was also talking bad about his boss Arron the manager that he was the one that didn't have anyone to work on a Saturday. He also said that the hotel had to cancel like 30 or 40 reservations that day, but that hotel DID NOT get ahold of me. I always have my phone on, no matter what. So disappointed. I have a special needs child that if things don't go right, it's a nightmare, we'll it was a nightmare. I will be calling corporate about all of this. This needs to fixed. I had to find another hotel. I am still waiting on my return on this hotel. If I could I would not even give them a 1. ZERO OUT OF 5.

With a stay at Hampton Inn & Suites Cincinnati Liberty Township in West Chester, you'll be within a 15-minute drive of Liberty Center and Sharonville Convention Center. This hotel is 8 mi (12.9 km) from Kings Island and 6.4 mi (10.3 km) from Lindner Family Tennis Center.Don't miss out on recreational opportunities including an indoor pool and a 24-hour fitness center. Additional features at this hotel include complimentary wireless internet access, concierge services, and a television in a common area.Grab a bite from the grocery/convenience store serving guests of Hampton Inn & Suites Cincinnati Liberty Township. A complimentary buffet breakfast is served on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM.Featured amenities include complimentary newspapers in the lobby, dry cleaning/laundry services, and a 24-hour front desk. Free self parking is available onsite.Make yourself at home in one of the 100 air-conditioned rooms featuring microwaves and LCD televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have bathtubs or showers and hair dryers. Conveniences include laptop-compatible safes and desks, as well as phones with free local calls.

The place was nice and quiet and the rooms were clean and comfortable. the check in was quick and easy. Parking lot was nicely lit. Just to let some people know that require an elevator, this location does not have one. It did not bother me, but it might others. Only complaint I have is the breakfast. Other choice hotels have the full breakfast back, but not this one. This need to come back now, or they will lose a lot of business.