Be Tulum Beach & Spa Resort

The hotel is worth the money. It was our third time going. Amazing atmosphere! One of a kind architecture, hospitality, food, set up, and overall experience. The hotel is like no other. You’re in the jungle that connects to the beach. They are prepared for all guest needs and were super helpful with every little thing. Beach lounge set up is like no other and the service is 10/10. The beach had minimal sea****. We had Ruben as our main server during our stay and he was excellent. He was always in an amazing mood, cracking jokes and making sure we had everything we needed. I recommend this place for a relaxing time to disconnect and connect with nature. If you have the time and spare cash I suggest reserving a treatment at the spa. I say it’s like glamping!

A one-of-a-kind jungle retreat with all the right amenities, wellness programming and delightful details for a restorative getaway that encapsulates the spirit of Tulum. Will be back :)

Went for my cousins 40th birthday. I seen this hotel the last time I visited. I recommended to my family to pick this place. It has top customer service. Gorgeous beach and amazing well sized rooms. I enjoyed every minute of the place. Thank you

My room was amazing, spacious and luxurious, I enjoyed breakfasts in front of the sea with the best view, they have a varied and high quality menu, my favorite restaurant was Ocumare is really amazing experience and attention from the staff.

My bf and I just visited Be Tulum for 5 days in late March into early April to celebrate my birthday. Upon arriving, we were offered a welcome drink and shortly taken to our room thereafter which is better described as a beautiful private villa, with amazing privacy surrounded by the foliage of the jungle. The room had a tall palapa roof which was one of our favourite features, along with a giant soaker tub. By far the most enjoyed aspect of our room was the private outdoor shower which we used liberally during our stay. Housekeeping was generally good except for one day they forgot to clean our room daytime but did promptly attend when we called it to their attention at the end of the day. We also loved the incense in the room - it was a very nice touch. We had breakfast at the beach restaurant a couple mornings and it was nice but we really enjoyed Ocumare for dinner one evening. My only complaint was one day we tried to join the temazcal ceremony at Nomade next door and even called the front desk in advance to confirm but when we showed up were told we needed to make an advance reservation and that they were full. Minor detail in an otherwise really enjoyable stay!

DO NOT GO HERE! FRAUDULENT CHARGES! BeTulum charged us over $700 of items we did not order or even receive. The management team - GUILMERMO GUERRO has been non-responsive about this matter and now I am having to take legal action. We were a group of 4 girls and were charged for over $1400 for a few apps and a few cocktails. As you can imagine, we were very alarmed to see the charge on my credit card (they charged me without even showing me the bill). After we asked for the itemized receipt, we noticed charges of items we did order or even receive. We were also charged for “off menu items” that were over $200. When we asked what this was they said it was the prawns (which were two small prawns per order). If we knew prawns were going to be $100 each, we would have not ordered them. There were other unexplained charges on the bill that ended up bring around $700 extra of items we did NOT order nor receive. After the trip, I reached out to management and was given GUILMERMO GUERRO’s number. He said he would look into it but we have not heard back from him since. This trip was in February and it is now April. I am still in a dispute with them and working on getting legal action. On top of all of this, the food and service were horrific. The entire experience was upsetting and I hope no one has to deal with this because it’s been a nightmare. There are many amazing beach clubs in Tulum with great service and wonderful food. BeTulum is a scam, so please beware!

We stayed at Be Tulum for the third time. The design, service and food is amazing and we couldn’t recommend staying here more highly. The entire resort is a designers paradise with so many touches and thoughtful rustic features throughout. We stayed in an Agua (water) suite which was beachfront (room 102) and it was peaceful sleeping at night with just the fly screens open listening to the sound of the ocean…. We sleep without air-conditioning and using the ceiling fan so we can enjoy the water sounds. The included breakfast at Mariesas is plentiful and filling with fruit, bread, coffee, juice and your choice of a main. The Bircher muesli was our fave. Service on the beach was amazing and hats off to the entire staff. Entertainment at night was varied from DJs to flamenco dancers and you can also do all of the health and wellness classes at Nomade and the yaan spa. Our concierge Sam was amazing and took are of us via WhatsApp and personal visits - thank you Sam!! We ate at Macondo, KUU, Zebra, Arca, Hartwood and ILIOS. And rented a car also. The new airport in Tulum is a game changer which we look forward to using in future, which will remove the 2 hour drive from Cancun. Book Be Tulum and treat your loved one to a special event. You will be pleased you did.

Birthday celebration and it was one of the best birthday ever. It was relaxing, food excellent, night life excellent and we loved it! Love that there are no televisions!!!!! Very intimate and beautiful scenery!