Braddon Hall Hotel

Absolutely disgusting man who runs the hotel. My sister was put into emergency accommodation there and wasn’t able to get her stuff back due to him blackmailing myself and her when questioned. Do not stay here.

This has gone downhill so badly since being taken over, such a shame, avoid like the devil. We have stayed loads of times on the past under previous owners and never had a problem but we would definitely not recommend to anyone even our worst enemy

Arrived early evening after telephoning to confirm on our way after a long drive. Upon arrival I noted my name listed twice at reception when checking in and enquired why. The manager advised I had booked two rooms to which I replied I had definitely not and clearly that made no sense and he must have made an administrative error. He then advised I would have to pay for both which I was not prepared to do. I was able to provide confirmation of the booking of one room and was happy to do so. He was refusing to check us in unless I paid for two rooms. I then said I would be prepared to do this if he could provide confirmation that two rooms were indeed booked. Naturally he could not as this was not the case and he too only had the one ******* confirmation. One would have thought that would be the end of the matter but no he was still refusing to check us in. By now it was after 8pm and with many people staycationing there was literally no availability at all. We had stepped outside to discuss options and make some calls. The manager then locked us out and refused to answer the door when we rang the bell. We were now forced to make an alternative arrangement late in the day. We drove around to neighbouring towns, made many calls and dropped in to hotels we passed by on the hope of a late cancellation. Another hotel that was full recommended a small family hotel across the way as he knew they did not use online websites and as such may have a room. Luckily this was the case so now late into the evening we had somewhere to stay. The manager then told ******* we were a no show took payment in any case despite locking us out - truly unbelievable! An awful start to our staycation down the west coast trying to support local businesses during the pandemic.

I've been to over 1000 hotels, and this rates in the bottom few for sure Hotel messed up our booking (completely their fault), big argument ensued with the extremely rude manager, then they decided to charge a cancellation fee direct on our credit card, and refused us entry. Avoid this hotel at all costs, and whatever you do, don't give them any card details

I've been to over 150 countries and stayed at many, many hotels, and this rates in the bottom few for sure Hotel messed up our booking, big argument ensued with the manager, then they decided to charge a cancellation fee direct on our credit card, and refused us entry. Avoid this hotel at all costs, and whatever you do, don't give them any card details

Since this hotel changed hands, it has gone downhill. It desperately needs updating. There's very little water pressure on the top floor- God help you if you need the loo. Same for Wi-Fi. Free, fast Wi-Fi is advertised, unless you're on the top floor. The shower curtain was so close to the bath, you couldn't turn around or it would stick to you. And bring your own shampoo etc. Manager wasn't anywhere to be seen one night for bar service, thankfully we'd brought a bottle if wine back with us. You need to turn on a sixpence to park. It's very steep and not a lot if manoeuvring space. No housekeeping for a 2 night stay- we had to hunt the manager down for loo roll. On the plus side, when we did see the manager, he was chatty, informative, and hooked breakfast well. A lot of room for improvement though.

Stayed here for 1 night. When booking it asked us what time we were arriving so we chose 11am thinking that must have been check in time, we were gravely wrong. When arriving at the hotel we were greeted by a ‘wish’ version of stone cold Steve Austin, he barked at us that check in was not until 3pm. however, after we showed him the booking error, he allowed us to place our bags securely inside, while we explored Torquay for the day. When we came back at 3pm, he was most courteous, almost like he had a bollocking from the wife to do so. He was most helpful explaining entering and exiting the building. His temper only boiling over when we asked if he needed to know how we liked our eggs to which he replied “you get them fried and if you don’t like it don’t eat it” In the bedroom the room was great value for money barring the water pressure on the shower not being great and a mishap where the tap fell off. Not very spacious though, you couldn’t swing a cat around, but our fault because we could have booked a bigger room. Bed was comfortable and had a great nights sleep. After spending the night in Torquay, and having dinner and cocktails we arrived back at the hotel around 11pm-12am, used the passcode on the door to enter which was very straight forward. There was no one on reception as expected. As we walked through the hallway to the stairs we noticed that the owner was in the bar area with the tv on, asleep on the sofa with a beer in his hand, after the lounge being locked all day. Then breakfast arrived, it was plentiful, good sausages and bacon, cooked very well, and also a good tasting cuppa to go with. Would just have liked more choice of cereals and maybe some fruit juices, however we were full after eating breakfast. Unfortunately, some poor lady and her husband didn’t get the memo about having set seats and sat at the wrong table. Whilst the hostess kindly explained why the seating was important due to matching room numbers to breakfast orders she made amendments to the seating due to the honest mistake. However when the owner got whiff of this all hell broke loose. He started bellowing from the kitchen about how people need to follow the rules to which the room went silent, followed by a Charge into the room at which he began to berate the couple for their mistake before picking up their items from the table and manually moving it to where they were supposed to be sat whilst continuing to repeat about they need to follow the rules. He returned to the kitchen at which point he shouted to the hostess that they can now only have one slice of toast. Made the atmosphere most awkward and left everyone else either leaving their breakfast or eating as quickly as possible to get out of the firing range. To summarise, it felt as if we were guests in the owners home, but if to wish to enjoy your stay know the rules keep on the owners good side and maybe try addressing any problems you have yourself first aka avoid customer service.

We arrived 2 hours early to Torquay & as with all hotels we stay in, we thought we’d see about checking in early, or at the very least, parking up & leaving our bags until checkout opened. As we approached the property, we were warned by other early guests that they had tried to check in, but that they were very abruptly told that it opens at 3pm & to find parking elsewhere (despite there being spaces on the incredibly steep and probably not worth making the effort “drive”). As parking was clearly advertised on the booking, we decided to park up on the drive (we almost broke our rear axis getting up). If we were going to drive off, we’d have parked in the local carpark 5 mins away rather than risk a 2nd parking attempt! We parked up & thought it courteous to let the guest house know we’d parked, however we were apprehensive based on the other new guest’s warning. We went to try and speak to someone at the guesthouse but they didn’t seem to be around and there was a note on the locked from door stating check-in opened at 3pm. I phoned the hotel and advised the gentleman I spoke to that I was also a bit concerned as we had left all our bags in the car (as hidden as possible) and someone was very closely watching us when we arrived and took some items out the boot, however I was told he wasn’t around for another half hour & “what was he supposed to do about it…” When we were hovering around the car, waiting to make a decision on what to do regarding our luggage, another guest told us that the owner was about and directed us to a room next to the main entrance that he was in. Again, thinking it would be courteous and we’d be reassured re leaving our car on the drive, all we got was a blanks stare, a shrug of the shoulders, some choice words telling us it wasn’t his problem & a very foul feeling in our stomachs. It was made quite clear that check-in was 3o’clock and he had zero intention to engage with us in any capacity before then. After much deliberation we decided to head out to our booked meal (we were now quite late) and decided to leave the car and bags where they were and enjoy it as best we can. To be honest though, I was quite shocked and very confused as I’ve never been spoken to like that before, never mind by a guesthouse owner or similar that I’m paying to stay at. We just wanted some reassurance/advice… It was also made quite clear to us that we had to check-in BEFORE 6pm, so we hurried back from our meal before we were ready to avoid not having somewhere to stay and being chastised for “inconveniencing” the proprietor again. When we returned I also decided it was best to avoid the owner/manager as I couldn’t bare to be made to feel so anxious or dreadful. Luckily it was not a problem as when we arrived to “check in”, the door was still locked so we called up again. We were provided with the code for the front door lock and our keys were left on the reception desk, along with a list of our names and room numbers. There