5-Starhotels in Harbin

"Junyi Hotel is exceptional! Greeted by all staffs present during our check-in. Throughout the stay, there were so many incredible moments. Easy contact concierge via WeChat. One day we accidentally left our windows open when we left the room, they WeChat us to check if we wanted the room cooler, and that allowed them to help close the windows or we will be returning to a -20deg room after a long day, so thankful. Used the self-service laundry (Free of charge) at the 7th floor. Forgot to collect my laundry and they actually helped to collect and send to our room and even helped to hang dry some not totally dried laundry. There was a day that my slightly late collection of laundry, when I went to the laundry room, it was already taken out and folded nicely in my laundry bag. We did not opt for breakfast, however the hotel have free coffee/tea machine and light snacks daily from 11am. Our rooms were always well made-up. They even gave lighters, warm sticky patch to me for free when I asked them where I could buy them from. There was a day I chance upon the housekeeping staffs cleaning even the walk way display to the most meticulous detail. Junyi hotel really impressed me even though they were my last hotel throughout my 2weeks trip in China. So grateful! Thank you so much!"

"Our family of three, with a two year old daughter stayed for eight nights (28.12.25-05.01.26). Xiao Shuang from the Hotel was extremely helpful and organized a pickup at the airport prior to our arrival. After we got at the hotel in the evening, we came to realize that one of our suitcases was missing.  Xiao Shuang had multiple calls with the driver and the airport authorities and in no time the suitcase was found. She organized a vehicle to deliver it to the hotel. The suitcase was delivered at the hotel the same evening!  Everyone at the hotel was very kind - especially to our daughter and very professional! Everyone was helping fast, regardless of the request!  Xiao Shuang helped us get tickets for the Ice World on a very short notice over WeChat. For our first walk outside in the cold we received a gift for our daughter - warm pads for the feet and body!  On the day of the checkout our family received a goodbye gift!!! We thank everyone at the reception, housekeeping and at the restaurant, especially Xiao Shuang for the lovely stay and the wonderful memories from Harbin! 谢谢🙏！"

"My friend and I had the pleasure of staying at Grand Mercure hotel in Harbin, and I must say it was an exceptional experience. From the moment we entered, I was struck by the spotlessly clean surroundings and the comfortable feeling that enveloped us. The high ceiling added a touch of grandeur to the ambiance, making it feel a luxury 5-star accommodation, all at a budget-friendly price. The highlight of our stay was undoubtedly the comfortable bed and fresh linens. I had the best sleep and woke up feeling refreshed, as if I had slept like a baby. The attention to detail in ensuring a comfortable sleep experience was truly commendable. The hotel staff deserves special mention for their exceptional service. Despite some language barriers, they went above and beyond to assist me with anything I needed and provide accurate information. I vividly remember ALAN CHEN or Chan, although I'm unsure of the exact spelling of his name. He was always attentive to our concerns and questions, taking the time to communicate and ensure we received the correct directions. Their dedication and willingness to assist made a lasting impression on me. In terms of location, the hotel was conveniently located near a bus stop, making it easily accessible from the airport which is around 45mins or less. The ride took less than 10 minutes to reach the high-speed railway station from the hotel. However, I must mention that there weren't many convenient shops in the immediate vicinity, which might be a minor inconvenience for some travelers. Our only issue during our stay was the room temperature, which was quite warm. Despite adjusting the thermostat, we couldn't achieve a comfortable coolness. We resorted to opening the window slightly to let in some fresh air, but leaving it open throughout the night posed the risk of catching a cold. It would be highly beneficial if the hotel could consider providing a humidifier, as the air in the room felt excessively dry. Overall, my stay at this hotel was truly amazing. The cleanliness of the hotel, the exceptional staff, and the convenient location all contributed to a memorable experience. I would highly recommend this hotel to anyone visiting Harbin and would absolutely choose to stay here again on my next visit. The management may want to look into improving the room temperature control and addressing the dryness in the air to ensure an even more pleasant stay for future guests."

"We loved the huge playground with the slide and a ball pit. The room was very big in an open space. Bath tub, shower room and toilet were separated from 2 beds and playground. 1 bed was combined by 2 single king-beds which is huge. The service was great having free ‘good night’ milk and free check-out luggage service. The location was excellent, a few mins walk to the subway or cableway station. A few mins walk to Zhongyang (Central) Street. The breakfast was good, too, having both Chinese & Western food. High recommended, will book it again if we revisit Harbin."

"The best experiences we had in Harbin was Crowne Plaza Hotel. Besides overall excellent experiences, they gave us free ski pass for my whole family. They have staff courteou, pleasant and professional. The checking in and out was smooth. English speaking staff were there round the clock. I recommend Crowne Plaza Hotel."

"Located conveniently and walking distance to the famous Zhong Yang Da Jie. Check in is easy and thus hardly interacted with the staff whom seems to be unfriendly. Room wise is spacious and quite comfy. But some lights are not working. Im concern about cleanliness as the teaspoon wasn’t washed the next day though cup was washed. Coffee was not replaced. Bedsheet still feels untidy. Location is good and room spacious so it’s ok. Room it’s hot and thus we need to keep windows open to cool it down."