4-Starhotels in Sydney

We originally had a very good experience at this hotel and were hoping to return in the future. However, the morning we checked out left us extremely upset. We had an urgent matter at the bank and could not check out by 10:00 a.m. At 10:30, we received a notice from the hotel asking us to check out immediately, otherwise a late charge would apply if we stayed until 1:00 p.m. I replied right away, explaining that we were handling something important and hoped to return by 12:00 noon. Suddenly, we were told that even between 11:00–12:00 there would be a late charge. We rushed back immediately, but the front desk staff gave us unfriendly looks and treated us poorly. We expressed that we did not understand why the late charge policy was not clearly explained from the beginning, and then prepared to return to our room to collect our luggage. Even at that point, the ********* male employee continued to show a hostile attitude. All the staff at the front desk kept pressuring us to pack up and leave, and none of them showed any courtesy. We acknowledge that we were late, but the staff kept repeating the checkout policy without any kindness or flexibility. After staying three nights, we expected at least a little goodwill. Instead, another of the front desk staff, male employee, even threatened to call the police. We did not use violence—we were only arguing about their poor attitude. Calling the police to solve or arrest us for complaining your poor service? Is this really your standard of hospitality? It is so ridiculous. When we voiced our dissatisfaction and anger at the attitude of the two male staff members, one female colleague suddenly laughed. At such a moment, should she really be laughing while looking at us? What we felt was not friendliness, but ridicule. If this is your usual standard of service and way of handling incidents, we truly feel helpless and disappointed. Possibly your management does not care about the service standards at all, which is why such unprofessional staff are employed. This incident seriously affected our mood and disrupted the rest of our trip. It is truly incomprehensible and unacceptable.

People there are nice! The lift at the main entrance is not obvious we have to carry our luggage up the steps. Hotel should indicate clearly so that customers can make good use of the lift instead of carrying heavy luggage through stairs

amazing almost unbeatable facilities! fully equipped unit which really helped us save lots of money by cooking. washer, coffee machine, induction stoves, pots and pans, kettle, dishwasher, microwave, chopping board and knives, cutlery/utensils, fridge with freezer, chiller and veg compartments. they even provide dishwashing powder and laundry powder. smart TV was great as well, beds were comfy. service was super friendly and helpful as well. they even have a pilates studio and a gym in this hotel. we had the best stay in this spacious room and we’ll definitely be back if we ever visit australia again!

Het hotel was goed, zeker ruime en in een comfortabele locatie. De woonkamer en de slaapkamer zijn uitstekend in mijn boeken. Het is echter een beetje daterend, en het toilet toont zijn leeftijd. We hebben elke avond kleine honden ontmoet. Gelukkig is het langzame soort dat je gemakkelijk kunt vangen. Ik waardeerde het groene programma dat gasten belonen die de kamerservice met vouchers overslaan, maar de voucher heeft beperkt gebruik, vooral met het ontbijtspreiding is vrij beperkt; eerlijk gezegd, je bent beter af te gaan naar de nabijgelegen cafés in plaats daarvan. Het lopen van het huishoudelijke systeem betekende ook dat ik mijn eigen vuilnis moest verwijderen en de recyclingbakken bij de liften bleef opstapelen zonder te worden gereinigd.

Zo'n prachtig hotel met het meest vriendelijke personeel. Christine en Hanni (sorry als namen verkeerd gespeld zijn) waren zo aardig en vriendelijk. Begroet ons altijd toen we het hotel binnenkwamen of verlieten. De locatie is geweldig en zo centraal in alles. Dit zal vanaf nu mijn hotel zijn om in te verblijven als we Sydney bezoeken. Het personeel is het beste hotelpersoneel dat ik heb ontmoet?

Dit hotel ligt in het centrum van Sydney, ongeveer hetzelfde als Nanjing Road in Shanghai, op de t****e verdieping. De omgeving is erg handig voor eten, winkelen en vervoer. Het is veilig om 's nachts uit te gaan. De kamer is ook erg goed, erg stil, en het badwater is ook erg groot, maar het enige nadeel is dat er geen verpakt water is (er staat dat je het kunt drinken wanneer je het doet). je hebt de waterleiding uitgezet, maar ik maak me geen zorgen, hoe duur het hotel waar je in Australië verblijft ook is, ze bieden geen water)

Absoluut comfortabel en mooi kamer, en er is wat gratis water gezaagd met verse vruchten in de grote ontwerp lobby net in de ingang gebied dat is goed 👍🏽 En het duurt 10 minuten lopen naar Central Station en vrij handig om te gaan naar veel plekken in Sydney Center

We nemen de metro naar het hotel (dichtstbijzijnde station CENTRAL) vanaf het vliegveld, ongeveer 15 minuten. Vanaf metrostation CENTRAL naar hotel 1 km, lopen met bagage is een beetje lastig. Vanaf lightrail L2/L3 station CHINATOWN naar hotel 300 m. Vanaf lightrail L1 station PADDY'S MARKETS naar hotel 400 m. -Gemakkelijk te voet. Receptiepersoneel van hotel super. Ontbijt goed.

Good location close to where I had to be for working week and to catch up with friends. All went well until my grocery bag that I had left on the kitchen bench next to the coffee/tea was mistaken” for rubbish after it had been in the same place for 7 days. APX followed up with cleaning company and I was to provide a list of what was mistakenly taken . I later received message from APX to provide my banking details for refund to be passed on to a cleaning company. I did not feel comfortable in providing my banking details so just accepted the write off of approx $40 but later realised I had another product Manuka honey that would have pushed the approx cost up to $60 but still not comfortable to provide banking details . All up I’ve learnt not to be lazy and to pack my stuff into a cupboard and that could have prevented this “mistake “. Would I use same location again - yes but will pack everything away .

It was a good location and very convenient hotel for business needs. A lot of business facilities around and also good for restaurants nearby too.