3-Starhotels in Independence

"I had a very disappointing and uncomfortable experience with the front desk staff. I arrived at the hotel Sunday 01 march around 12:30 PM and politely asked if early check-in was possible. The two women working at the reception told me that no rooms were available until 4:00 PM. I said that was fine and that I would wait in the lobby. However, while I was waiting, several other guests arrived and they were checked in immediately. It was very clear that rooms were available, which made the situation feel unfair. Later, I approached the desk again with the same guests who were checking in and said that I had a reservation for today. The receptionist acted as if nothing had happened and looked visibly annoyed. During check-in, she tried to charge my card again for the reservation, even though my booking had already been fully paid online. When I saw the amount and asked what it was for, she could not clearly explain it. I had to tell her again that the reservation was already paid. Both receptionists then started checking the system and appeared irritated and nervous in front of other guests. Eventually they explained that there was a security deposit of $50 per day, which I completely understood and agreed with. However, they attempted to charge the wrong amount again, and I had to question it once more before they finally corrected the charge to the proper deposit amount. Overall, the situation was extremely uncomfortable and unprofessional. First I was told to wait until 4 PM while other guests were checked in, and then I had to deal with confusion about charges that should have been clear from the beginning. The hotel facilities are good, but the front desk service was very disappointing and needs improvement."

"酒店的床還是很不錯的，就是早飯有點 衹有第一天有正經的早飯，平時都要去點。 點的好壞就要看了"

"在獨立鎮這種小地方，這可能已經是最好的一家酒店裡，一切不過不失吧。位置處於鎮中心，高速公路出入口附近，交通方便，去克里夫蘭CBD、機場、湖畔景區、阿克隆等都不過二十分鐘左右車程。酒店旁邊是當地一會展中心，附近餐飲的選擇不少，酒店有很大的停車場可免費泊車。 入住那天發現洗臉盆的塞子升不起來，無法排水，但因為時過傍晚，找不到人維修，又沒有房間可換，衹好自己動手臨時處理了，好在服務人員態度良好，所以也沒什麼不快。"

"The hotel location is off the highway, there are quite a few restaurants for personal or business gatherings, the room is spacious, with the sofa and desk for working, microwave, small fridge; especially the bathroom is big with a roomy shower room, the only thing was the A/C, once the heat was on, there’s a big noise. The Continental breakfast was also included in the room rate, That’s another plus."

"It was a comfortable stay"