3-Starhotels in Cuzco

The hotel was in a very good location, within a less than 5 minutes walk to plaza de armas. There was plenty of food options, convenience stores, shops, pharmacies and markets all around. The breakfast was simple but filling featuring juices, cereal, coffee, teas and assortment of cheese, ham and jams. Elmer the owner was very accommodating and attentive to every aspect of our stay. When we asked if there was a toaster, he went out and bought one the next day so that we could have toast. On the days we had early morning tours, they provided us with a packed breakfast. The room was very spacious. At times there was a lack of hot water but after waiting a few minutes, the hot was comes back. It seems to be an issue in the city rather than just this hotel. The hotel was charming, the rooms were clean and the staff were friendly and very helpful. A canister of oxygen was provided when my partner was suffering from a bit of altitude sickness. Thank you Elmer and Soledad for your excellent hospitality and for making our stay thoroughly enjoyable.

The rooms were clean and comfortable with a storage heater and hot shower. About 10 minutes walk to the main square. However, when we arrived it was a little strange for us when the receptionist said that we didn't have a booking there even though we had and I had the confirmation receipt to show him. He wasn't responsive until I called Trip.com online service, and then he continued looking and said that he actually found it, so maybe be aware of this happening when you arrive. It was also a little strange that after they checked us in, we had a lot of luggage and staff showed us to the rooms that were quite a walk away and up one set of stairs and two sets of elevators, that they didn't help with anything of the bags. We only noticed this as we had much better service in other hotels in Cusco.

I stayed at this hotel twice; in between I went to Macchu Pichu and left the baggage at the hotel. Location wise - it’s very central with a PeruRail office next door albeit the other ones are not too far. Reception is 24hr and there is a nice courtyard with a restaurant as well as a common area with a kitchen at the back. I stayed in the Teepee tent on both occasions; first time the rate was more affordable at around gbp40/night. In July, the night gets cold. But the tent does have additional blankets and a heater. This worked except on the last night as it seems it stopped in middle of the night. Without the heater, the room was quite cold. The common bathroom is at the back; the showers are ok and you get enough privacy. I noticed the hot water does take a while to come through. I left the baggage in the storage - no issues. Overall good but for same price bracket I would try somewhere else.

This is an amazing hotel with friendly and accommodating staff! The views from the front are unreal also, and the rooms very big and cleaned everyday to a high standard! Would definitely recommend. The staff also made us lunch when we had early morning trips!

Let me start with the positives, stylish design, exactly like the pics advertised, from entering the hotel to the resting area to the balcony to the room, all very nice. But you need to be ready for the stairs if you not getting here by car, going out and coming back from the square, especially if you have luggage or backpack, everyone arriving here were out of breath. The bathroom has odor coming up from the pipe, which is normal for house this old, if you are okay with it. I was in room 201, sound proof does not exist, can hear car passing, dog barking, guests coming back from partying at night, tourists cheering & leaving hotel for trips at 3:30am, didn’t get much sleep. Most disappointing thing was hot water, I arrived in the afternoon climbing up the stairs, was hoping to have a quick shower before heading out for dinner, stood in the bathroom waited 5mins for hot water, was told be staff hot water was out they are trying to fix, came back after drinks, still no hot water, was very late so didn’t call staff, tried to have a shower before check out at 7am, hot water was still not available after another good 5mins standing in the shower… sigh

В первый раз заселили в номер на первом этаже возле ресепшена. Звукоизоляция отсутствует, слышно всех и все! В номере отсутствует вентиляция, влажность 100%. После приема душа, испарение настолько сильное, что вода течет по стенам. В номере стоит аппарат для сбора влажности, но он не особо помогает. Из за влажности в номере холодно, есть небольшой обогреватель. Во второй раз попросили другой номер, заселили на второй этаж. Номер оказался немного лучше, но с влажностью и вентиляцией история повторилась. Завтраки очень очень скудные, есть яичница, вафли и йогурт и так ежедневно. Вообщем плюсы только за местоположение и отзывчивый персонал!

I stayed here 4 nights before and after the Salkantay trek. The first 4 nights were in a studio room which is very nicely decorated with plants and flowers, the last 4 nights were in a double room with a view of the city. I enjoyed my stay in both. The checkout was very easy, I left the key and bags in my room when I left at 4.30am for the salkantay trek, and when I returned, I was immediately brought to my new room with my bags already inside, which felt really nice after a tiring 5 days. The breakfast was nice, had fresh papaya or orange juice. The location was great as well, just about 5 min walk down to the main square (about 10min up) and the first 2 streets from the main square have police officers around which made me feel safer. Also many cafe and restaurants in the streets around it. I was having diarrhoea and feeling unwell on my last day and was grateful that I could check out later to have a longer rest.

I arrived in the hotel found that the bath tub doesn’t have stopper so asked them to provide stopper but was given a day later and there is no hand wash provided. No soap provided on my last day. Also the hotel staff asked me to pay additional $55.00 as they don’t seem to have record of my arrival to Peru and I have come illegally to Peru.. I have to argue about it and finally they found my arrival details. Breakfast is fantastic and cleanliness is good as well.. Apart from minor issues it is good..near to all amenities .

В целом отель неплохой для Куско, маленькая комнатка, маленькое окошко, очень маленький санузел, не обогревается, нет питьевой воды, тапочек, но ставлю 5 за чистоту, за расположение, и за то, что отель новый. Когда мы там жили, стоимость составляла 90$ за ночь без завтрака. Для такой стоимости нормально. Но когда мы уехали на 2 дня и вернулись обратно, стоимость составляла уже 180$ за ночь, что для данного отеля просто невообразимо. Прожив неделю в Куско, стало понятно, что цена и качество не только для данного отеля но и для других большая проблема! Цены ставят высокие, а сервиса предоставляют минимум!

Had two separate bookings with the hotel as I was going to Machu Picchu and staying overnight there. During my first day at this hotel in my first reservation, I was asked to pay for this second booking together. No receipt given but was assured that there will not be any misunderstanding. Was told to pack and leave my things at the reception and check out and re-check in. So not sure why I needed to pay for the second reservation upfront in my first booking (Maybe afraid that I would cancel it as I was really tempted to). As mentioned in my previous post, the amenities are severly lacking, cause of low water supply, the pipes and toilet filling up is very loud and the water flow from the tap is like the picture at night and it was trickling and dripping one of the early mornings when I had a tour. In short, i will not stay here again.