Days Inn & Suites by Wyndham Spokane

Our stay was very good. The personnel manning the front desk appeared immediately when someone approached. The breakfast meal was good and plentiful. We both like the sausage and cheese sandwich especially. The facilities were very clean and everything was in good repair. All the staff were congenial.

We are elderly and got stuck on a lower level. We had to drag our bags down 2 flights of stairs as they do not have an elevator. The heat pump was super loud all night long. I had ear plugs, my partner did not. Other then that the staff was wonderful, the place was super clean and the breakfast was great.

It was a bit further away from South Hill than I wanted to be, but the price was much more affordable. It was clean and comfortable, but definitely not in a quiet neighborhood. Would choose it again in a similar circumstance.

All front desk staff were very pleasant and helpful. Fixing the amenities would definitely have earned higher ratings!

I use the same philosophy with hotels as I do with restaurants. You come for the food, but you return because of the people and service. I have been a guest at this hotel once a month for the last 6 months for different amounts of time. Most recently, because my sister was in the hospital on life support. When you are in the middle of something so stressful, it is important to be treated with kindness. I would like to acknowledge 2 people who made a difference for me. First, the manager who helped me extend my stay a day at a time until I felt comfortable leaving my sister and returning home. She also made sure I got the room that I wanted because I needed a quiet place to de-stress after spending so much time in the ICU at the hospital with my sister. Her kindness, understanding and help were so appreciated! She even gave me her phone number so I could call her if I needed to. Next, on my last visit, everything that could go wrong, did, and on top of that, I had the pleasure of dealing with a brand new night clerk. However, as each problem cropped up, he was able to correct the situation, went above and beyond to make sure I was comfortable, and always with a great attitude. I want to say his name was Rick (?) but whoever he was, he displayed what customer service should be. Thank you!

Coffee pot didnt work, and mattress needs to be replaced and a bit warmer blanket would of been nice for this time of year. But clean, doable, and friendly staff at check in.

"Free breakfast @ 6am" doesn't actually exist. They have breakfast at 7am, contrary to what description states. Pool out of order, not stated at time of booking. Fitness center out of order, also not stated at time of booking. I travel with family on a budget, so having breakfast included is one of the main things that influence my decision to stay somewhere. We needed to be out of the hotel around 6:30am, so breakfast at 6am would have worked perfect for us, however we were informed at check-in that breakfast didn't start until 7am. So we had to go out of our way to make an extra stop, at extra cost, to ensure my kids were able to have a decent meal to start the day. Aside from the items listed above, the hotel is decent. It appears to have been recently remodeled, and rooms were what you'd expect from a budget hotel. Walls/doors seem to be paper thin, as anyone talking in the hallway at night feels like they're standing right next to your bed. Location was decent, rear of hotel overlooks a quiet suburb of Spokane. Front faces a relatively busy street, however noise from that was minimal. Overall the hotel is still a decent value, but in a repeat scenario I would stay elsewhere.

We had a very nice stay. The only thing was we asked for an extra blanket and never got it. And there was some guy checking out the cars in the parking lot. They said they had security but didn't see any. Other than that it was nice and clean. The staff seemed nice and curtis.

Our room was not serviced during our stay, had to ask for towels. Maybe that’s the new normal?