Hotel Atrium

Don’t be fooled by the “5 stars” marketing. Nothing about the hotel is 5 stars, but their bad customer service. Do not waste your money at this hotel. 1. When we had our first breakfast at the hotel at 8:30am. There was no sight of host/hostess/attendant at the front host stand to check you in because they were all busy in the back corner where the bar area is chitchatting and lounging around having a great time. We then approached them to see if we can get a table, they just stared at us and gave a very indifferent response telling us to sit wherever, and carried on with their conversations. It was such a bizarre experience, let alone with the lack of dining service, literally anyone who isn’t a hotel guest can basically just walk in and sit themselves down for a free meal at this point. 2. The breakfast buffet, nothing was warm from the hot food section, the coffee tasted really weird, the fruits section and some other section were running low and no one refilled anything. We thought maybe it was just maybe an off day for the F&B team, but no, the rest of the next two mornings as well. The breakfast buffet experience were consistently bad throughout with the exact same issues. 3. On the 2nd day when we returned to our room, we noticed right the way the AC had stopped working (which the first night it made a lot of weird noises). We notified the staff, she said she will send the technician (which never came) and I had to go downstairs to remind them again. When he finally arrived which took 40 mins, he didn’t even do anything but holding a screwdriver and just put his left hand up to feel the air. He then tried to fool us by saying the AC is working normal. But who are you kidding it was only blowing hot air, and the digital indicator even has an error message flashing. We then requested a room change, it was challenging, as if the one of the receptionists that was on duty was just being difficult. This is nothing I have experienced, they took it as if I was lying that the room’s AC is not working. After technician’s confirmation that is not working she had us waiting in the lobby for 20 minutes. It would have been nice to be offered even a glass of cold water or something, as they can clearly see the weather that day was at 36°C and we had came back to the hotel from a beach day where we both are badly burnt by the sun. Overall, just an unpleasant stay. Definitely would not recommend the hotel, especially it’s marketed as 5 stars, if I really have to say, it’s more like a 3.5 with how unfriendly/crappy/lack of customer service skills of the staffs are, and the F&B were just bad icing on a bad cake. The location of the hotel is just ok, as it’s a 20 mins walk from the busy area Riva that’s about it.

The Atrium hotel is PERFECT IN EVERY WAY! We were a family of 4 with two wonderful interconnecting king size rooms. The bedrooms are spacious with huge bathrooms, large wardrobes, and lovely linen on comfy beds. The staff were wonderful. Really helped us out and nothing was too much trouble. The breakfast was beautifully presented and plentiful with lots of choice for the whole family. The location is great and we enjoyed our walk every day into the historical centre , even venturing further to Kasjuni beach on recommendation by the hotel. The spa area was really peaceful and our boys enjoyed the pool with bubble jets. What a great stay and we would personally like to thank you for your welcome and your help whilst we were with you. We would love to stay again when we are next in Split! Ciao for now

We stayed here just one night while on vacation in Croatia. The location was good, and staff were friendly. The room was just OK. One of the sinks didn't work and the AC was very slow. The breakfast was also not great, with a limited variety of items. I would definitely stay somewhere else if I was in the area again.

Nice hotel, but don't order cocktails in the bar. VERY expensive and we had to hunt down a bartender to serve us. The room was very nice with good amenities. the breakfast and dinner buffets were good, with very good selections. Would stay here again.

The best thing about this hotel was the price - Amazing value for money to stay even though the bar prices are very high. Not the cleanest but very comfortable and in a nice location with good restaurants near by.staff are v friendly and helpful.

We stayed for one night in March with a coach tour at the Atrium hotel in room 418. The room was very large and convenient. At 7 am, the breakfast area was quite uncrowded, and we were satisfied with the variety of buffet offerings. We had no time to explore the area around the hotel. We felt that the Atrium Hotel was a very comfortable hotel for an overnight stay.

Commercial hotel, for big tourist groups. We had a nice room on the 6th floor. Breakfast was good but very busy with the tour groups, the hotel battled to keep up with clean mugs for hot drinks, but did their best. Our luggage did. It arrive from Australia and the concierge tried their best to help. The hotel is a good 20 minute walk to the old city with not many restaurants nearby. The joker mall was handy for buying items when we didn’t receive our luggage.

We were on a tour so everything was arranged. Room was fine and comfortable but buffet breakfast and dinner were not as extensive as other hotels. Central location but did not see any where to walk. Very average.

Fabulous hotel. Great location, super friendly staff, comfortable room. Fantastic facilities, easy parking and a wonderful selection of food. Will definitely be back, highly recommend!!