Hotels in South Pasadena

I have booked a King room with Forest View for 2 nights and decided to add another night but the same room was not available, So I booked the additional night in the premium category. I called the property the day before and was told she may find a way so that we don't have to change our room. When we checked in around 9pm, they left a key to our room on the 3rd floor. This room is the least expensive room where there is only a very small window and it's half covered with eaves of the roof. It was so dark that you cannot read unless you turn the lights on during the day. The next morning, I asked the manager, Susan, we would like the room we booked for or there should be a refund for the rate difference. I was then told we booked through the third party booking site not their own website and we have a heavily discounted price. I really did not see that much difference between what we paid and their website rate. She said then she can waive the service fee of $15 per day additional service fee. I did not see that anywhere in the website. I only saw the handwritten note at the check-in area. She said there is no adjustment whatsoever because we got the cheap rate. All I asked was to get the room categories we booked and deserved. Her answer was I can check out if I was not happy. I made all the travel plans based on staying in the area. This is totally ”Bait and Switch” and her attitude was very unprofessional. We have extensive good experiences at Air BNB, etc. This is one property we were treated poorly. The property is old and needs some attention but overall, it was OK and the breakfast was fairly good and the guy in the kitchen was very helpful. The management left us with bad taste and I will not go back to the property.

This place is a gem. You wouldn't think so until you enter the room as it will be difficult to upgrade outdoors. But the room has been nicely renovated and formed interesting space retro decorations. I was tile grouting, congested snobbery and this bathroom did a great job. Spacious shower room was well assembled. The place was very valuable!

Frondesk Staff is unprofessional and unfriendly, During the stay housekeeping banging the Door around 7am in the morning when to the front desk making complaint didn't get any satisfy answer, specifically there's front desk staff just looking at me with stone face no smile just looking at me ,not even saying anything polite , no words, nothing !! ,i stood over there more than 5 minutes, finally one staff asking me did i need help ?! very unprofessional !!!

It's a pretty good hotel in the Chinese district, and it feels good value for money. The hotel has a lobby, free parking lot, and Chinese service. Overall, it is good. I recommend that you choose it first when traveling here.

Friendly service and nice clean hotel. Room has microwave and hotel looks like it was newly remodeled.

very quiet, Facilities: very new parking fee

The location is good and relatively safe. Pasadena is a relatively safe area in LA, and there are few homeless people. It is convenient to go shopping and eat. It is relatively comfortable. It's a good value for money on Ctrip. It is worth mentioning that Ctrip's overseas butler service is really 24 hours, and you feel at home. You can answer any questions and solve any problems. I took the trouble to renew the reservation and the room was full on Ctrip. The Ctrip housekeeper helped me contact the hotel and renewed the reservation directly at the front desk. I was very satisfied with the service. Finally, I found that the price difference compared with Ctrip was too much. I asked, and the overseas butler even returned the difference to my Ctrip account. I was almost in tears. Hey especially when a person is floating outside, they are so warm. One hundred likes to the customer service of overseas butlers, thank you🙏

It was a nice stay at the hotel! It’s nice and clean. Staff are very helpful. It’s a bit far from the city, but there are supermarkets, malls and restaurants nearby

Amazing experience! We asked if we could check in early just out of sheer curiosity and they were very accommodating. They didn’t have a room at first but then had a room available shortly after. Overall staff were very nice and the room was very clean. The room was also very spacious! We stayed on the fifth floor and it had a large lobby to sit, study, and/or talk with friends: The hotel is in a small Asian/chinese district. Lots of Chinese food and markets to go to!

Coming from a hotel ”snob”,saying that this Westin is one of the finest hotels I've had the pleasure of staying in means a great deal. Kudos to the professional and friendly staff - especially Adrionna, Autumn, Erwin, Guille and Marcos. Location perfect and interior and exterior first class.