Atour X Hotel, Shanghai International Tourism Resort Safari Park

I should open this review by acknowledging that I was a business traveller staying at a tourist holiday hotel, but regardless, what I experienced was not good and should not be ignored. The hotel location is quite remote, but it was near a company I was visiting, so I decided to try it since it has reviews classifying it as Amazing, which I now find unbelievable. I did not arrive at the hotel until nearly midnight, but immediately noticed the outside of the hotel was strewn with rubbish in front of the entrance doors - Not a good first sign. The lobby was large, bare and lacking in any atmosphere, although the staff at the front desk were efficient and polite. I had been upgraded to a suite, which I guess was because I had requested they ensure the advertised non-smoking room had not actually been used for smokers, as happens very often in China. The suite decor was bland and again lacking in any atmosphere, but due to my late arrival, I decided that it did not matter, as all I needed was a bed for the night. The room was old, worn, with an outdated black bathroom suite, which may have been fashionable at some point, but not any more! When I woke the next morning and opened the room curtains, the outside view was not good, in fact it was horrible (see the attached pictures) - The hotel looks to be in the middle of an industrial zone and I just had a view of the rubbish area! I went to breakfast, that was advertised as including 'American' buffet options - If American meant croissant and coffee, the have succeded, as this was the only non-Chinese food option I could find. The breakfast room was chaos, with no member of staff on duty to manage the guests, so it was more like a fighting war zone. There were not enough tables or chairs, and the food options quickly ran out, and due to the other disorganisation, I could not wait to leave. When I did leave the breakfast room, I noticed there was a staff meeting being held outside - Who does this kind of meeting during breaksfast when the staff were needed?? At checkout, as I waited in the lobby for my taxi to collect me, my leaving experience will be remembered by a male staff member shouting at the reception team - I very nearly got up and went and spoke to the man shouting, as this was totally inappropriate, especially in front of guests. His behaviour was disgusting and should not be accepted. I would never stay at this hotel again, and the owners should urgently and seriously make changes to improve!

The hotel is about 30 mins to Disney and factory outlet by taxi . Within walking distance there are a few good restaurants like Hong Kong cafe and Japanese restaurant serve nice food.

Great service, shuttle to Disney but far away from DT Shanghai

nice hotel

Very welcoming

入住體驗非常好，前台還給升級了房間，機場和迪士尼的接送班車也很方便，早餐和宵夜品類齊全，前台和客房服務人員也非常熱情，特別感謝前台的沒有煩惱幫我把洗好的衣服送到房間，還提醒我有宵夜，感謝前台的芬達幫我把遺落在房間的耳機寄到孩子學校，以後來迪士尼還會選擇住在這裏，強烈推薦給寶子們！

房間很乾凈，設施也很前面，還有浴缸，酒店還貼心的配了泡澡袋，電視很大頭還可以投屏，還有去野生動物園、機場和地鐵站的免費班車，早餐也不錯，現煮的麪條挺好吃～唯一的缺點就是床墊太軟，一晚睡下來有點腰痠背痛。總體還是性價比很高的一家酒店，如果要去海昌公園或野生動物園玩的推薦入住！

野生動物園三八婦女節半價正好媽媽沒去過就覺得帶她來次春遊，家裡過去要2個多小時為了更好遊玩所以就在攜程找了這家酒店。 服務：酒店包含野生動物園地鐵站接送所以我們坐上16號線就給酒店打電話聯繫來接我們司機師傅非常有禮貌。辦理入住時前台也給我們升級到了房間。 衞生：由於我們到的比較早所以在入住前稍等了5分鐘，酒店員工會再次確認房間打掃情況。 酒店夜宵晚上9:30開始挺多選擇的有小餛飩麪條餃子粥小菜蒸糕等，第二天早餐也是挺豐富的也會及時補充。 設施：酒店大廳新裝修的周圍有KFC和沙縣也可以選擇外賣，門口有公交車🚌可以直達新場古鎮非常方便。第二天有班車送到野生動物園但我們想晚點去所以打車過去了車程大概10分鐘左右

很滿意，來迪士尼玩的，住了兩天，工作人員服務熱情，房間設施可以，早餐也不錯哦，實名感謝王昭君小妹妹，熱情周到，超棒，很感謝，下次去還會去那邊，棒棒🌸