Intercontinental Shanghai Expo

Great welcoming from Jack from the membership lane at the reception for assigning a nice river view room for me! Had some struggles for connecting to the WiFi, and they sent a technical support person to come in person to address the issue, a very good caring thing was that they also sent a lady to come along with the technical guy, which shows their caring and consideration for customers! Finally the technician had been very helpful and called their provider to address my issues and fixed the problem! Though the room was a bit old in their designs and furnitures, their bed was super comfortable which allowed you to have a very nice good rest for the night! Shout out to Monnie during breakfast time, she was very friendly and considerate enough to serve me for coffee two times, her working attitude is certainly a good role model for other colleagues! I would certainly recommend this hotel if you prefer to stay in a quiet area away from the busy area in Shanghai!

Great hotel. Big spacious room. As others have said, the cooling doesn't work great (pretty much no hotel I've been at in China gets rooms cold during winter, but I could get the temp to 23 degrees). Big TV, comfortable chair. There is a nice looking sound system, but I couldn't figure it out. Nice big bathtub. I found the Liquor Town bar my last night. Great pub... Reasonably priced drinks... Except for a can of soda water (48rmb). Not even special soda water. A cozy little place though... Just avoid the soda water. There are 2 little grassy areas in the hotel compound. Very nice. The indoor swimming pool looked nice, but I didn't go swimming this time. The gym also looked good. Room service... The food was good... But ordering was a pain. They have a qr code to scan to order.... But it didn't have the full menu and had items that were not on the menu. If you want to order room service. You have to call customer service, tell them you want to order. Then you hang up and room service calls you back... Sometimes you could tell them the food, other times you had to give the foods number.... I hope they come up with a unified way to order. Not many stores nearby, so if you need something, gotta use eleme or meituan. Patrick at the front desk was helpful! And unlike a lot of hotel staff members these days at other hotels, he did not ask for me to mention him or anything, which is great. Very close to the river park. That's the biggest bonus. I walked to the Mercedes Benz Arena along the river front. Anyway, I had a great stay and will definitely go back. Perfect for a little staycation.

Great stay and great 24h service. It was nice to sleep here after a long flight and still being able to order room service in the middle of the night.

Quiet location with perfect view at Pudong. Excellent service from the hotel staffs especially Penny from hotel reception and 李小华 from house keeping.

I recently had the pleasure of staying at your esteemed establishment, and I felt compelled to express my sincere appreciation for the outstanding service provided by one of your staff members, Ms. Carol Zhang from the front desk. Throughout my stay, Ms. Zhang exhibited a level of professionalism and dedication that truly set her apart. Her warm and welcoming demeanor made my experience memorable, and her commitment to ensuring my comfort and satisfaction did not go unnoticed. From promptly addressing inquiries to going above and beyond to accommodate my needs, Ms. Zhang exemplified the epitome of excellent customer service. In an industry where personalized attention is paramount, Ms. Zhang's exceptional skills and genuine kindness left a lasting impression. It is evident that she takes great pride in her role and is a valuable asset to your team. Please convey my heartfelt gratitude to Ms. Zhang for making my stay at Intercontinental Hotel truly exceptional. I look forward to future visits and commend your establishment for maintaining such high standards of service.

Good hotel enjoyed the stay

Excellent stay, location, and service. Definitely 5/5 if not 6/5. Very lovely and super helpful staff. Amazing food and buffet! Kids loved it and whole family.

Very good hotel! clean and comfortable environment, since my arrival the stuff was very kind, Carol was also very helpful during my stay and took care of the details. Service always good. I recommend this hotel

Beautiful river view:) Thank you for your wonderful attentive service!