Hotels in San Rafael

TLDR: un paved road, no hot water for more than 50% of our stay, inaccurate menus, no remote controls in room, not water at all, and then no hot water again! Horrible, horrible, horrible stay!!! Just a waste of money and precious vacation time. We got here 2 days ago and we were very tired after a 3 hour journey to get to the hotel from Medellin. Be advised that the road is not paved all the way to the hotel. One would expect a Marriott hotel to at least have paved roads but here one must severely lower expectations. When we checked in we found out the luggage trolley was not working. That’s fine we helped the bellboy carry our things to the room. We get to the room and our next door neighbors were having a little get together. Normally this wouldn’t be a big deal but the walls here are paper thin. We could hear cars pulling up to the hotel entrance from our room. We switched rooms and unpacked, ordered room service and tried to take a shower but there was no hot water. We were too tired to deal with that so we got ready for bed. 20 mins later we get a call to tell us what we ordered wasn’t available, a call we should have gotten maximum 5 mins within pacing our order. The next day we still had no hot water so we called maintenance at 10am. Maintenance spent the next few hours trying to fix it. We decided to change our plans and stay at the pool since we couldn’t shower to go out for the tours we had planned. We thought this would give them time to fix it. 6pm rolls around and still no hot water. At this point we demand a refund and they offer to upgrade us to a room with hot water. We take the upgrade and there are a few kinks like: two TVs in the suite but no remote controls, espresso machine that isn’t plugged in and we had to call maintenance because the plug is behind a huge bookcase. We go to have dinner and the cocktails on the menu aren’t available because they switched menus but they still give guests the old menus. Lo and behold, by 2pm the next day we have no water at all. The hotel claims a pipe burst and they had to have it fixed so water was cut. A few hours later the water is back but no hot water AGAIN! This hotel is located in a warm climate but it gets extremely cold at night so hot water is necessary. Now we’re sitting in our room waiting for hot water. In total we have spent more than 50% of our trip waiting for hot water. This is truly unacceptable from any hotel, even less from a Marriott location. We thought this would be a relaxing and run getaway but it has been awful, stressful and a waste of time and money. The hotel is beautiful and the food at the restaurant is truly delicious but this place does not have its act together. The staff truly tries and it’s not their fault that the place is such a mess, they didn’t build the paper thin walls, they didn’t decide not to pave, and they didn’t install insufficient water heaters. This was all the owners and management so I don’t blame the staff. I think this place was opened

Great views in the rooms! The food is amazing and the place in general is very nice. The relationship between price and service is appropriate. It is a bit far away from the city and the airport so plan ahead before booking. Highly recommend!

With a stay at Hotel Verony Guatape in Guatapé, you'll be a 3-minute walk from Parque Comfama and a 3-minute drive from Rock of Guatapé. This hotel is within the region of El Tesoro Shopping Park and Medellin Botanical Garden.Take advantage of recreation opportunities such as an outdoor pool or take in the view from a terrace and a garden. Additional features at this hotel include complimentary wireless internet access, tour/ticket assistance, and a vending machine.You can enjoy a meal at the restaurant serving the guests of Hotel Verony Guatape, or stop in at the snack bar/deli. Quench your thirst with your favorite drink at the bar/lounge. A complimentary full breakfast is served daily from 7:30 AM to 9:00 AM.Featured amenities include a 24-hour front desk, luggage storage, and laundry facilities. Free self parking is available onsite.Stay in one of 44 guestrooms featuring Smart televisions. Your bed comes with down comforters and premium bedding. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms feature showers with rainfall showerheads.

With a stay at LA MADRIGUERA HOTEL in Guatapé, you'll be within a 10-minute drive of Rock of Guatapé and Peñol-Guatapé Reservoir. This spa hotel is 28.7 mi (46.3 km) from Llanogrande Mall and 1.7 mi (2.8 km) from Benedictine's Monastery.Pamper yourself with a visit to the spa, which offers massages.Enjoy a meal at the restaurant or snacks in the hotel's coffee shop/cafe. Quench your thirst with your favorite drink at the bar/lounge. A complimentary full breakfast is served daily from 7:30 AM to 9:00 AM.Featured amenities include a 24-hour front desk, coffee/tea in a common area, and a water dispenser. Free self parking is available onsite.Make yourself at home in one of the 19 guestrooms. Complimentary wireless internet access is available to keep you connected.

When you stay at Hotel Los Recuerdos in Guatapé, you'll be in the mountains, within a 15-minute walk of Rock of Guatapé and Peñol-Guatapé Reservoir. This family-friendly hotel is 26.3 mi (42.3 km) from Llanogrande Mall and 0.2 mi (0.3 km) from Parque Comfama.Take advantage of recreational opportunities offered, including a nightclub, an outdoor pool, and a sauna. This hotel also features complimentary wireless internet access, an arcade/game room, and tour/ticket assistance.Satisfy your appetite for lunch or dinner at the hotel's restaurant, or stay in and take advantage of the room service. Wrap up your day with a drink at the bar/lounge.Featured amenities include a business center, dry cleaning/laundry services, and luggage storage. A roundtrip airport shuttle is available for a surcharge.Make yourself at home in one of the 108 guestrooms featuring minibars and LCD televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms have hair dryers and bathrobes. Conveniences include phones, and housekeeping is provided daily.

When you stay at Hotel & Restaurante La Roca in San Rafael, you'll be within a 5-minute drive of Las Tangas Spa. This hotel is 19.5 mi (31.4 km) from Rock of Guatapé and 16.6 mi (26.7 km) from Peñol-Guatapé Reservoir.Make use of convenient amenities such as complimentary wireless internet access, a communal living room, and tour/ticket assistance.Enjoy a meal at the restaurant or snacks in the coffee shop/cafe. The hotel also offers 24-hour room service. Mingle with other guests at the complimentary reception, held on select days. Wrap up your day with a drink at the bar/lounge. Buffet breakfasts are available daily for a fee.Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk.Stay in one of 36 guestrooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms with showers are provided.

When you stay at OSIMIRI apartamentos in San Rafael, you'll be in the suburbs and 14 minutes by foot from Las Tangas Spa. This apartment is 19.3 mi (31 km) from Rock of Guatapé and 16.4 mi (26.3 km) from Peñol-Guatapé Reservoir.This apartment features discounted parking nearby, designated smoking areas, and ecotours nearby. Recreational activities include bicycle rentals nearby, hiking/biking trails nearby, and kayaking nearby.A complimentary cooked-to-order breakfast is served daily from 7:00 AM to 11:00 AM.Featured amenities include luggage storage and laundry facilities.Make yourself at home in one of the 2 individually decorated guestrooms, featuring kitchens. Rooms have private balconies. 55-inch LED televisions with satellite programming provide entertainment, while complimentary wireless Internet access keeps you connected.

With a stay at La Martinera Malecón in Guatapé, you'll be within a 10-minute drive of Rock of Guatapé and Peñol-Guatapé Reservoir. This apartment is 28.4 mi (45.8 km) from Llanogrande Mall and 2 mi (3.1 km) from Parque Comfama.Make yourself at home in one of the 5 guestrooms, featuring kitchens with refrigerators and microwaves. 32-inch plasma televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Conveniences include portable fans, and housekeeping is provided once per stay.

With a stay at Hotel El Paisaje in Guatapé, you'll be within a 10-minute drive of Rock of Guatapé and Peñol-Guatapé Reservoir. This hotel is 27.6 mi (44.5 km) from Llanogrande Mall and 1.7 mi (2.8 km) from Parque Comfama.Take advantage of recreation opportunities such as bicycles to rent, or other amenities including complimentary wireless internet access and tour/ticket assistance.At Hotel El Paisaje, enjoy a satisfying meal at the restaurant. Mingle with other guests at the complimentary reception, held daily. A complimentary continental breakfast is served daily from 8:00 AM to 9:00 AM.Featured amenities include a 24-hour front desk, luggage storage, and laundry facilities.Stay in one of 6 guestrooms featuring LCD televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms with showers are provided.

With a stay at La Martinera Plaza Principal in Guatapé, you'll be within a 10-minute drive of Rock of Guatapé and Peñol-Guatapé Reservoir. This apartment is 28.1 mi (45.3 km) from Llanogrande Mall and 1.7 mi (2.7 km) from Parque Comfama.The front desk is staffed during limited hours.Make yourself at home in one of the 4 guestrooms, featuring kitchens with refrigerators and stovetops. Rooms have private balconies or patios. Flat-screen televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Conveniences include separate sitting areas and microwaves.