We already reserved a hotel room for one night at the above branch through the official website on the day of July 06, 2020 and arrived there on July 09, 2020 at around 9:30 a.m. to check in and at least drop off our luggage and find out about the to inform the city. However, the receptionist informed us that she could neither check us in nor accept our luggage, let alone use the toilet in front of the reception. According to her statement, we have to understand that all this is due to the limited opening hours, which however were not mentioned anywhere on the website and booking confirmation of the above hotel. She confirmed this missing information (as of 10:00 on the same day). We were therefore in vain on the way from Braunschweig's main train station to the hotel and had to lose time and travel costs unnecessarily. The receptionist mentioned also said that we had only reserved the room but not yet paid the fee and that the reservation was only valid from 2 p.m. Therefore, we would not yet be hotel guests and would not officially have permission to stay in the entrance area and check-in would also only be possible at 2 p.m. So we didn't get a city map - until we asked them for this - nor did we get any further, alternative information about our extremely helpless situation and information about where authentic restaurants in the city are located. We understand that the Corona pandemic will result in some changes in hotel operations; however, we would have wished, as a guest in the B&B hotel, to experience more understanding, courtesy and hospitality on our trip, as we already knew from another B&B branch in Göttingen, for example.
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