The Westin was very centrally located close to shops and restaurants. Easy self parking at the resort at no extra charge was available. We booked an ocean view double queen room with a balcony. The room had a lovely view. I only rated our experience four stars due to just a few issues. When we booked our room, the Westin site had a banner that said we would be charged a $35 per day resort fee that included bikes for two, beach chairs, and island shuttle service. When we checked in, we were handed a flyer that listed available amenities and on that list was, “discounted bike RENTALS available.” Confused, we pointed out to the very nice person who checked us in that our main focus during our stay was to explore the island by bike, and the reason we decided to leave our own bikes at home was that we were told bikes were included in our resort fee during our stay. After just a brief moment of haggling he agreed that it was confusing and agreed to comp our bikes during our stay. This is an unacceptable and unnecessary confusion for guests, making a difficult situation for staff, and gives an unfavorable impression of the “resort” from the very start. Additionally, all the amenities at the hotel seemed understaffed, and worn out. We saw stacks of beach chairs near the beach walkover but no attendants. The pool area later in the day was a mess of wet towels abandoned on chairs and needed a refresh. The hot tub wasn’t hot and needed repair. Another slight issue with the hotel was that our room seemed very damp when we first arrived. The carpet felt wet. The air conditioner had been left running with the fan in the ON position. It’s possible that this made the room more humid. We switched the AC fan to AUTO and the issue was resolved by the next morning. The beds and linens were very comfortable but the bathroom seemed a little tired and could use a remodel. Lastly, we were disappointed when other guests around our room chose to smoke on their balcony. I suggest that if this is not allowed, the resort should put small No Smoking signs somewhere out on the balconies to remind their guests. All in all it was a pleasant stay. The grounds around this hotel are beautiful, beach access is easy, staff were accommodating, and it’s hard to beat this location. Next time we will probably bring our own bikes and either stay at a different “resort” for more pampering or a less expensive more do-it-yourself option. This hotel charges for the former but in reality runs more toward the latter.
Very Good
100 Beoordelingen