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5 star

Hotel Deville Prime Porto Alegre
4.6/5104 Beoordelingen

Hotel Deville Prime Porto Alegre

Porto Alegre|7.11km from city center
We visited this same hotel last year and wrote a 5 star excellent review. Things changed and not for the better. Our week long stay was not entirely enjoyable. While the hotel retains some of the quality, the quality of service and room standards has gone down noticibly. Specifically, wait staff is not attentive as before and even during non peak dining hours, wait times for the first greeting and offer of a drink were long. The food was well done but taste varied between lunch and dinner, dinner being the better meal selecting the same dish. We asked 3 times for the room to be cleaned while we took a break from work. The room was not cleaned when we returned. After ordering room service, tray pick up took 3 hours. Then, when we called back to insist they remove the tray, the restaurant called our room within 5 minutes to find out where thier coffee and not milk thermos was and insisted on knowing exactly what was in the room still. We felt like inmates rather than guests. The room we were in for a week was nothing like the room on the same floor on our first trip. Cheap artificial wood TV shelves replace beautiful dressers and the room felt like a holiday inn rather than an elegant hotel like our last trip. The highlight of our stay was Rosemarie (we think) in housekeeping. She's a delight and obviously a remanent of the old days. Alberto and Taylor in the dining room were the only waiters who made us feel comfortable. One waitress moved around so quickly, we were holding our glasses to be sure they were not taken. Very nervous way of serving tables. Another waitress took so long to serve us with guests, I had to get up 3 times to find help. The bell captains were also excellent and helped greatly. (Maybe they should be put in charge of the front desk and dining room!) If you need to stay in Porto Alegre, you'll want to stay here but be prepared and if you stayed before as we did, prepare yourself for the changes in room quality and service level. Not sure what happened but it's not the same place anymore.

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Business travel

Novotel Porto Alegre Airport
4.4/596 Beoordelingen

Novotel Porto Alegre Airport

Porto Alegre|6.39km from city center
We knew our flight arrived in Porto Alegre too late to go ”up” to Gramado, so we stayed one night. We called the hotel to call for a shuttle, which picks guests up at the same place of the rental car vans. That worked well. However, I noticed the front desk serves as guest service also, so sometimes it takes long for someone to answer the phone - which happened when we requested something. The team is attentive, though not exuberant - but it's more of a business hotel in style, so that's OK. During this brief stay, when we requested extra pillows. then help with the safe and even later some extra sheets, all were brought very quickly. The shower is very nice & the bathroom amenities are of the expected quality, though nothing to rave about too much - the bathroom door is at a slightly odd angle, but what just caught my attention negatively was the squeaky door to the shower stall - but no biggie, just a detail. Beds are OK, but more importantly, the accoustical isolation really worked well - I mean, our window was to one of the runways. TV has some limited channels and not much in the English language (CNN was the one I noticed as an exception). Even the movie channels apparently only in Portuguese - though maybe I just didn't find how to reverse to the original language. Breakfast is fine and served quite early, which I like (starts at 5 am on weekdays - so it works well for early flights). However, don't arrive too late - my daughter, who woke up much later than I, wasn't able to get waffles, which had run out more than 1 hour before the end of service. The omelette I ordered with lots of cheese was tasty, but the local cake (called cuca) was a bit drier than I think it should be. Something that one doesn't see much where I live in Brazil - blackberry - was fresh, though not too sweet. The lobby has a lot of different seating areas, books to read or just look at, and maybe because of that, neither it, nor the adjoining eating area has sufficient sockets to charge one's phone or laptop. I didn't actually ask - maybe they were hidden - so maybe I'm wrong on that count. There is a very nice eating area nearby, Boulevard Laçador, with very nice options for dinner - though it seems that the hotel's chefs actually prepare some good meals. We didn't stay long enough to confirm as we went out to a very good Thai restaurant.

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Breakfast

Quality Porto Alegre
4.1/576 Beoordelingen

Quality Porto Alegre

Porto Alegre|1.65km from city center
This is clearly a hotel that tries to provide a superior experience to the guest – fantastic location; very good, very well maintained room; very kind and attentive personnel; a pair of courtesy water bottles; Nespresso machine in the room... And then, everything is put to waste by a barrage of small but VERY annoying details: You arrive from the airport (counting on going to your room's restroom as soon as possible); receive your key; it works in the elevator... but not in the doorlock. You go back to the reception desk and the (authentically sorry) receptionist provides you with 2 keys, just in case (it is clearly a very common occurrence). It works, this time. Next day – not your last day of stay – you return from the workday and the keys (both of them) do not work again! Meaning it is not a problem with the keys but either a software or a human problem. When you finally get to the room, good luck if you want to call reception. Although there's a ”trendy” little prism over your bedside table informing the name of the cleaning lady of your room, there's nowhere you can find out the front desk number – it's not 0, 9, 1, * or # (it's *1, which I'm now informed is a standard in Porto Alegre; but then again, guests are usually from other places, right?). You finally get to talk to someone in the front desk, that informs you that there's no login or password to the wi-fi; you just have to fill up a form and will be logged in. You fill up the form (lots of info requests, including ID number, email etc.). Hit the ”Login” button. Comes a window: ”please check the 'accept conditions' box before connecting”. The 'accept' box is bellow the the login button AND bellow the screen line. Not only this, but all the (excessive) info you had typed in is lost – all the fields are emptied and you have to fill them up all over again. Time to checkout, it is 10:16 am and you want to have a cup of coffee before leaving. The breakfast ends at 10 am exactly and the coffee jars are probably the first to be taken away. You mention it to the checkout clerk and she gives you a free welcome (in this case farewell) drink voucher and you are able to ask a cup of espresso in the bar. This last event synthesizes the experience in the Quality Hotel: lots of effort to compensate for frustrations that could easily have been avoided in the first place, with a modicum of attention to the customer experience. I hope this feedback helps them do exactly that.

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Family friendly

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Hotels in de buurt van beroemde attracties in Porto Alegre

Bekijk deze hotels in de buurt van populaire bezienswaardigheden in Porto Alegre

Universidade Federal do Rio Grande do Sul

Eko Residence Hotel - a 200m Dos Hospitais da Santa Casa
4.3/577 Beoordelingen

Eko Residence Hotel - a 200m Dos Hospitais da Santa Casa

Porto Alegre|0.51km van Universidade Federal do Rio Grande do Sul
For those who like American hotels, you will love it. Unfortunately, I was a bit disappointed with some aspects of the hotel: because it is large (10th floor), everything has to be lined up. Take the elevator and eat breakfast. In the early morning, the elevator stops on all floors. If you are placed on the top floor, you must constantly exercise patience. All this is very bad. Although there are free early check-in ads, please forget this option. The hotel is overcrowded and there are always people coming in and out, so I find it difficult to buy. We arrived at the hotel at 12 and couldn't even get in the room. The advantage is that we can put our luggage there and label it because the place where I store them is full. For vegans/vegetarians, breakfast food has many shortcomings, it only has fruit. The cakes are so sweet that you can't taste them at all. Orange juice is unnatural. The rooms/corridors are carpeted. The swimming pool is small, it even looks like a child's. The hotel needs some maintenance, especially on the terrace, some areas are being renovated. There are no most plants in the vegetable garden = ( The sunset view on the terrace is simply beautiful. Very good gym, equipped with all necessary equipment and mirrors. There is a lounge where you can read books, practice yoga, relax, and the decoration is great. The staff are very friendly. We ordered food through the app, and the receptionist received it and called us to let us know it had arrived. Everyone is very patient and willing to help. Every day the cleaner will ask us if we want her to clean the room. It has cable TV, Netflix and globoplay. I think there is a sink in the room, separate garbage (organic and recyclable), microwave oven and air conditioning are good. The room size is very good and very spacious. The shower was great, the water flow was very strong and very hot (if you want).

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Rua Goncalo de Carvalho

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Catedral Metropolitana de Porto Alegre

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Public Library of RS State

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Ontdek gastenbeoordelingen van hotels in Porto Alegre

Op zoek naar hotels in Porto Alegre? Laat u inspireren door beoordelingen van echte reizigers.
Ibis Styles Porto Alegre Centro
4.3/564 Beoordelingen
Very good, clean and hygienic, but also safe, traffic is also very convenient to change, very good to find. The surrounding environment is also good, the boss staff are very enthusiastic. I will have the opportunity to live here again next time.
Novotel Porto Alegre Tres Figueiras
3.7/574 Beoordelingen
The reception and room service staff provided good service. However, the experience in the hotel restaurant was poor. We had previously booked a meal at the hotel restaurant and chose to enjoy it after check-in, the restaurant staff did not have this information and did not know how to conduct the service. The service was poor, the main course took a long time, the salad came without sauce, the dessert which was a mousse was frozen and the staff were impolite. In addition, the entire building smelled strongly of frying during the first day and, if I am mistaken, the benefits of my Gold ALL status were not fully available.
Master Express Dom Pedro II - Aeroporto
4.2/558 Beoordelingen
The staff were very careful, breakfast was delicious, well-sucked, comfortable room was clean, several TV channels. The shower was delicious with water at the right temperature. I loved the bed, super comfortable and loved the view through the window. The hotel is excellent location.
Hotel Moov Porto Alegre
4.4/588 Beoordelingen
New and comfortable, super functional hotel with some bathroom facilities...Parking with manufacturer and charged part (R$21,00 per day), tasty breakfast and variety but tb charged part (R$30, 00 per person). In my view, if you can add the costs of parking and breakfast can stay in a hotel well better with this value!! I didn't find a good cost x benefit! TB reception officials could be more sympathetic, Like the male dry staff!
Hotel Expressinho Aeroporto
3.9/545 Beoordelingen
It is a very well located hotel in the airport area and very easy access ( 10min ) from the br290 q is the way for q it comes to beaches of Florian poli . It has a covered car . Comfortable room . Very good full breakfast for the segment . The hotel was very friendly and helpful. Check in /out very fast Well sounded for being near the airport. Very good price/service equation The bad q the Hab 206 wifi did not work
Charlie Connect Puc
4.1/52 Beoordelingen
The hotel is located in the centre of the city.

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Lokale reisinformatie

Hoogste prijs€ 272
Laagste prijs€ 14
Aantal beoordelingen3,641
Aantal hotels789
Gemiddelde prijs (op weekdagen)€ 65
Gemiddelde prijs (in het weekend)€ 66