We just returned from our anniversary trip to the Andaz Mayakoba, and we loved it. We actually starting planning our next visit before we had even left! The service is excellent--only positive experiences with all staff we encountered. They are so kind, helpful, and sincere. We loved having our room cleaned every day, then tidied again in the evenings while we were at dinner. The beach is beautiful--lovely soft, light sand and NO sea****! The whole Mayakoba area has barriers placed in the sea to keep the sea**** from getting into the swimmable areas and onto the beach (we heard from other couples on our flight back that sea**** was a problem on other beaches around Cancun and Playa del Carmen). The whole resort is lovely with meticulous grounds. The buildings have a modern feel to them (stainless steel, gray woods, glass), but with a beautiful, colorful mural painted on each one (in the lagoon area). The regular king bedrooms are spacious with big bathrooms, a sitting area, and an outdoor patio. (We've stayed in suites in the past which are lovely and have a great little plunge pool, but don't ever really use all the space since we're usually off doing things). The resort is divided into a lagoon area and a beach area with bicycles you can ride back and forth, or golf carts that will take you from one area to the other. Both areas have their advantages with access to restaurants and pools. The lagoon area feels a little quieter, probably. It's easy to access both areas--I enjoyed riding the bikes to and fro. Food is very good. Highlights for us were Sotavento which is magical at night--right on the beach with lights and lanterns. I had sea bass and the green salad at Sotavento and both were delicous. The ice creams there were top notch--we tried two of the desserts one night, then came back again the next night for dessert so we could try the other ice creams! Casa Amate is a little pricey--but worth the splurge. Everything is prepared so beautifully. The red snapper was cooked perfectly and bursting with spices and flavor, and my wife's chicken was ultra tender and flavorful. Starters, salads, and desserts were fantastic. The other restaurants are less money--Tinta del Pulpo and Cocina Milagro portions are large and shareable--especially if you plan to get dessert! (I liked Tinta because when in Mexico, I love eating good Mexican food.) Overall--highly recommended. One of our favorite resorts anywhere.
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