This is a historic landmark hotel in a great location but it’s in bad condition. The in-room WiFi does not work, water temperature isn’t regulated hot to cold, room temperature can’t be adjusted, and most equipment in the exercise room is broken. There was no central heat for 50o nights. Not relevant to me but the advertised pool and rooftop deck are closed.
The desk staff are mostly friendly but they know about these problems and can’t or won’t address them or even mention when asked. Hypothetically the hotel is under renovation.
I think the hotel and ******* have an obligation to inform customers about this situation before accepting reservations. By the time I realized after checking in it was around midnight and no other hotels were available. Please do better, *******.
Vertalen