Marriott's Canyon Villas

Staff: Generally welcoming and helpful--had issues with the first villa I stayed in (upstairs neighbor was tromping around starting ~2AM for the rest of the night) and was able to move to another villa for the rest of my stay. Basics/amenities generally met expectations: there was definitely wear-and-tear, especially around the baseboards in the bathroom, but overall both villas I stayed in were neat, clean, and well-appointed: - Electrical outlets near both sides of the bed with bedside tables - Good counter space in the bathroom (there were two vanities, one in the room with the toilet and the step-in-shower and one in the room that was open to the bedroom with the soaking tub) - Hair dryer (no shower cap) - 2 bars of soap - Lightly scented shampoo, conditioner, and body wash in dispensers attached to the wall in the shower - Terrific vent fan in bathroom (great for creating white noise when neighbors were noisy) - Tissues - HVAC worked, though the temperature controls were capped - Free, basic wifi - Dining room table (for 6) and full kitchen with utensils, cutlery, dishes, pots/pans - Washer/dryer in unit (with detergent) - Water available in the reception area as well as the fitness center - Complimentary basic coffee/tea machine available - Ice machine available - Basic fitness facility housed in two rooms: the first with cardio equipment (e.g., treadmills, ellipticals, recumbent cycling machines) and the second with strength equipment (e.g., weight bench, free weights, weight training machines). At least one of the treadmills was broken and the strength machine was difficult to workout in later in the morning when there were 5+ people working out, but overall the facility was fine. (No bathroom attached to either fitness room.) - Pickleball, shuffleboard, pool(s) were sprinkled throughout the property. Location: Not that walkable, except to the neighboring Marriott. There was one shopping center relatively close by, but no sidewalks to walk there.

I am a lifetime Marriott Bonvoy titanium member and booked two rooms at Canyon Villas for me and extended family, which were not ready when I arrived around 2:45pm. I understand check in time is listed as 4pm, so while I was disappointed the room wasn't ready, I understood that was a possibility. I got a text that my room was ready around 3:20pm. After waiting nearly 20 minutes to talk to a staff person to collect my keycard, I was told my second room wasn't ready. I asked if I could know where the room is and get a keycard for it, but won't enter it until it's ready and was told no. I didn't want to wait another 20 minutes for the second room check in process, but it's what I had to do. So I leave the front desk with my first keycard to load my luggage to the room. While on my way (probably two minutes after I left the lobby) I get the text my second room was ready. I load all bags into my first room then go back and wait a solid 25 minutes to check in to my second room. I get the keycards for second room and it reeked of cigarette smoke. I again have to go back to front lobby to request a new room and wait another 20 minutes to talk to front office staff to request a new room and asked to have someone assist moving my stuff from room 1 to the new room 2 since new room 2 was far away now. I was told someone would be there immediately, but after waiting 15 minutes I decided to move it myself. I lugged half the stuff across the facility to the second room, which made me feel like I was at work, not at a vacation club. Check in staff never acknowledged my titanium status, provided me with information about the scratcher to win points or a prize, never gave me the local discount card upon checkin, which is frustrating because I ate at one of the restaurants that night not knowing I could have gotten a discount. I only learned about these things from checkout staff the next morning. I was very disappointed in the service aspect of this hotel. They should always provide you with full details about the property, benefits of staying there and find ways to solve a customers issue. A simple phone call to housekeeping staff surely would have allowed them to know my second room was ready rather than wasting a significant amount of my time. Also, sending one to a room that smells like cigarettes is an issue. The cleaning staff should have alerted the front desk of this issue. Staff in all regards at this property should do better, especially the front desk check in folks. I won't stay here again and wouldn't consider a Marriott vacation club in the future based on this experience.

We are every other year owners here. Our last time here was October 2022. It was OK then but did have some problems. This year was a lot better. We got the building we wanted 2300. And we got a 2nd floor golf course view. The 2 bedroom villa was spotless. We never heard a peep from the 3rd floor unit above us. Parking was never a problem. One of the problems in the primary bedroom was the light from the smoke alarm. It blinked very brightly and then there was a flash of white light. Had the same problem last time. Not conducive to a good night's sleep. So we found "blackout" dots on Amazon. They did the trick. We did have to stand on the night table to put them over the 2 tiny lights but they worked perfectly. The blackout drapes closed all the way. The bed was way too soft for me but my husband thought it was fine. The sofa in the living room is not very comfortable. We took pillows from the 2nd bedroom to use as back supports. After shopping at Albertson's, we ate all of our breakfasts in the villa and most of our lunches. I love having a full kitchen. We spent a lot of time at the relaxation pool or spa pool. I can never get the name right. We were lucky at times to get chairs. There really aren't enough and definitely not enough umbrellas or shade. Also, some of the chairs didn't have cushions on them. There are 2 large beds with pillows that take up a lot of space but I have never seen anyone use them. We were looking forward to the 2 Smores events. We got to the "main" fire pit to find no one there. At the front desk, they said go to the lawn at building 2700. We did, no one there. I decided to go back to the villa. On my way back, I saw the smores on the lawn at building 2400. A few nights later was the 2nd Smores night. We went to the "main" fire pit. Nope. But now we're told to get skewers from the front desk and then go outside to get your Smores packet. Then we walked to the lawn at building 2400. It would have been nice to have better communication. The location of Canyon Villas is perfect for shopping and eating. A 5 minute drive gets you to Desert Springs or High Street. We did take a drive to Cave Creek. Not to be missed there is the Cave Creek Olive Oil Company. Tons of olive oils and balsamic vinegars for tasting. Yes, we did buy and they wrapped it in bubble wrap for our flight home. Be forewarned that they are clearing ground byond the spa pool for a new building so they may be a lot of noise and dust. We didn't have a problem. Supposedly they are redecorating in a few months. It will be interesting. We really do feel at home here and the staff has always been friendly and helpful.

The rooms are rundown and needed to be renovated awhile ago. The couch is stained, the mattress is beyond its useful life, and if you have the misfortune of sleeping on the sofa bed, it will feel like you are sleeping on a boards. You cannot even tuck in the sheets because of the poor design. The lack of maid service is gross and I am not surprised that other reviewers reported seeing bugs. If rooms only get cleaned every 10 days, it is not surprising there would be bugs. The Canyon Villas lost value when access to the JW Marriott was restricted. I was told that we are able to use all of the amenities that anyone walking off the street could use like overpriced restaurants with very limited menus. The price is high for the services offered right now. I would definitely stay at a different property in the future.

We are Marriott Vacation Club members. Have stayed at many MVC locations. This is not as modern as others. But looks like they are planning to do some remodeling. The location is great. Next to Wildfire Golf Course and Marriott's Desert Ridge Resort. Plus many restaurants within a mile or two.

We stayed here several times over the years, and it was a great place… Really going down the tubes now. We called before our arrival with questions and were lied to. Front desk is rude and dismissive. They told us a room would be ready early and then we got here and it was not sitting here for hours. Place is also really run down!! it’s too bad.

I will never stay in a Cozy Suites again. Or stay in a Marriott ever again with how they've handled this situation, as I booked the reservation through their Home Villas. I checked in late on Saturday 12/30, notice right away that the smoke detector is ripped out of the ceiling and the cords are just dangling. I didn't make a big deal of it because there was a smoke detector in the bedroom. I go to bed and wake up the next morning to find a set of false eyelashes stuck to the bed side table. That immediately makes me wonder what else was not cleaned. The toilet was running the entire time - to the point where I had to go into the tank and re-attach the bobber to make it stop. I asked that day, first full day, if I could check out the following day and get refunded. I was told I could leave but I would not be refunded. The next day I ran out toilet paper and tissues. I had a half of one roll of TP when I arrived. I asked for toilet paper and they sent toilet paper 16 HOURS LATER. 16 hours. I finally had my last straw when they asked if they could have someone come by for an hour to fix a few things. I told them no, not while I was staying there. I left the next day, two days early. When I contacted Marriott they gave me $150 back and as a apology 3500 points. I paid over $700 plus 77k points for the five night stay and that is what they did to make it right. I will never stay again at any Marriott.

Room was spotless, ready on time. Customer service was great. We could hear our neighbors.

My wife and I are at the villas for the second year because we enjoyed it last year. When we checked in we were surprised to see a new rule, "No outside Food or drinks at the pool". We are always happy to buy frozen drinks at the pool but at $33 for two drinks, we mix in some our own drinks to keep costs reasonable. I find this rule ridiculous and greedy for Marriott. We have not seen it at any of the other resorts. We will check the rules we we book in the future.