I had indicated many weeks in advance that I would like an early check in due to an event that I was attending. I even indicated that I was willing to pay extra for the courtesy. When I arrived, I was told that I couldn’t check in early because they had updated their computer system and they couldn't tell which rooms were already cleaned and available. But get this, the gentleman that they helped before me was allowed to check in early and they had no issue figuring out what was clean and available. All it would have taken is to contact housekeeping and ask them which rooms they had ready. The fact that they had no issue in figuring out what was ready for the gentleman before me and then tell me that they couldn’t do the same for me was astoundingly rude. I was treated differently for no other reason than they didn’t want to put in a little extra effort for me. This is called discrimination.
As a result of the desk people’s incompetence, I was forced to go down the road and use a gas station bathroom to change into my formal attire and get ready for my event.
Don’t give me any hogwash that there’s no guarantee that you can check in early either. If the gentleman before me was allowed, then there was zero reason I couldn’t. The lady at the desk told me she knew there were available rooms. She just didn’t want to put in a little extra work to figure it out for me.
Vertalen