Tor Park Hotel, Sure Hotel Collection by Best Western

Decent location. Spacious room with good in room facilities. Reception is open 24hours. Staff at reception were very friendly. There was a lot of noise from people running up and down the stairs and this continued till late at night. Otherwise it was an ok stay with value for money.

This is a very cheap hotel and with that in mind, you expect cheap. It's like a pot noodle. Don't expect much! The staff were friendly, this is a plus and they are helpful too. The food is good value if you need to eat there, it's location is not too bad and the rooms are a good size. Rooms are noisy because it's an old building that hasn't been maintained or updated much. The floors above sound like elephants stamping if the people above move around! This is fine till they go to the loo at 5am! The main issue is deep neglect. It's filthy, surface level clean yes, and this could fool you for a one night stay but they don't do any cleaning during stays, no wipe down of surfaces, no vacume, just change bins and refill the tea. The dust, grime, and rubbish around were poor. I took a video of the grime on the bathroom doorframe but can only upload the photo of the tissue after. In a few weeks of working on it, they could transform the place, but I didn't see any real effort to clean or spruce. One outside area is an overgrown garden full of flowers left to rot and covered in trash. Under our beds was rubbish that was not ours! Carpark is full of trash too. We didn't go to the staff for these things because they were livable and not really deal breakers at £35ish a night. We had better things to do than complain whilst away. But this is a basic and cheap hotel, and if you keep that in mind, it's fine. The free parking makes it cheaper than travel lodge, but they would win over cleaning! Towels and linen are not changed even for a week stay, we read to leave towels on the floor only when they need changing and we did that, leaving them 3 times in the week when they were dirty from things. As there is no shower mat, we had to use towels for that, but only hand towels were changed once at the start despite us leaving dirty towels out to be changed like the instructions stated. The person just threw them over the shower. Our first housekeeper for the first few days was notably better than the other, I could tell the person had changed! 3 mins walk is Ginos cafe, Torquay Fryer and corner shops. Rooms: Good size. No WiFi, one key. En suit bathroom with basic facilities. TV with terrestrial channels, hairdryer, fan, 2 chairs, one wardrobe and bedside table and a desk. Lots of plugs. Bedside lamp. Nearby activities: Best fish and chips at Torquay Fryer, a little gem of a place. Safety: The area is close to the police so it's relatively safe. Many homeless are in torquay and you will walk past the if you walk to town or seafront, some approach you for cash. But it's safe if you remember to keep your stuff close to you. Walkability: 15 to 20 minuets to town ( use Google maps) 3mins to some local restaurants and shops, close to a play park and police station. Close to Torre train station. Parking free Food & drinks: Breakfast till 10am and fairly priced. Dinner served till late, good value for money. Noteworthy details: In case you wondered, the I

Website stated they had entertainment and breakfast. I arrived on holiday with my 6yr old son to be told no entertaintment, no breakfast, no bar. Really put a downer to our plans. The rooms are ok pictures look alot nicer than they actally are. No soap provided and 1 loo roll in bathroom. Not a family stay hotel. The reception staff however was lovely.

Wasn’t the hotel we booked Wasn’t impressed Was told the hotel we booked had a problem so were rebooked into the sister hotel tor park Was told we had an upgrade , we booked a double room was put in a twin ( upgrade). It was further away from the centre Was told it was a no smoking establishment yet the reception stank of smoke . Room although was clean (ish) look better than it actually was Beds were so rocky and un comfortable we took the bedding off and slept on the floor. I feel we were duped this hotel actually were offering rooms for less than we paid but no refund for the difference was offered

Not sure where to start with this one. Experience was terrible it felt more like a hostel than a hotel. When arriving we noticed that there was no restaurant and no breakfast until the fourth day when we saw a breakfast menu on the receptions desk. There was no communication that the hotel was having work done changing the locks on the room doors to digital which was heard all night by the loud disrespectful residences who party till early hours of the morning that seem to live at the hotel.Walls are paper thin so you have no chance to relax watch tv or even sleep. The hotel itself needs a lot of work doing it seems to be wasting away and not being used to its full potential the rooms were clean but it was questionable on how long they had cleaned it for. The only good thing about my experience is the staff that we had seen were nice but wouldn’t say they made an extra mile that other hotel staff do. Due to this experience we decided to check out early

We stayed here as part of a large party at the weekend. A good value hotel, clean with very nice staff. Plusses were huge bath towels and a full length mirror in the bedroom (so rare!) Negatives were no bar! There is lots of lounge area, the hotel is missing a trick, especially where there was a large group staying! Also, it would have been nice to be able to choose what breakfast items you got! I would have requested various items but instead was served all and so wasted some.

Would not stay again got there and told we don't do breakfast WiFi poor first room given had not been cleaned shower not working tonight being filled council i will stick to bandb infuther.

My room was very tidy and clean , the bed was very comfortable. When my shower switch didn’t work it was fixed almost immediately. Reception were friendly and explained about the lift being a little bit slow. The outside of the building could do with smartening up and the car park could do with a tidy but this did not affect my wonderful stay. I would stay here again.

I said we are checking out soon and the guy said no you’re leaving now and then said you have 10 mins. So is it now or ten minutes Confusing. He came back less than 10 mins and said he was calling the police as we were ‘refusing’ to leave Which is lies