Gastgebruiker
9 februari 2023
Mimosa Court is a beautifully designed complex in a very natural setting. Although a bit outdated, the rooms are fully furnished with adequate set-up. I have stayed at Mimosa Court twice (because I like the property) but the management is despicable and could not be any worse. For some odd reason, they have placed the most incompetent, unprofessional and rigid manager in place. She has no regard for customer interest and makes no effort to make Mimosa be a pleasant experience for the guests. The management does not communicate clearly and when miscommunication arises from this, everything is blamed on “the system”. The site manager is feared by her staff and staff is petrified of making decisions continues to create friction and issues with customers. Since the ultimate decision maker doesn’t care, customers end up paying the ultimate price! I’m sure there are plenty of other places in Nairobi that have better setting and amenities than Mimosa court. I would never stay here again or would recommend to others. I’ll be moving out tomorrow after 2.5 months of constant fighting with the manager. Look around before you set foot in this compound; Nairobi is too beautiful to ruin your experience of this city.
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