Nalagi Hotel

This hotel is awful. The biggest issue is that it is surrounded by a construction site. My balcony put me at immediate eye level with builders who would still be working at 8pm. You could never use the balcony or have any privacy. If i had known this I would never have booked a stay here. Additionally, the room was unclean. More worryingly, the staff clearly resent guests and offer no hospitality or warmth. They grunt and roll their eyes frequently. Absolutely avoid.

The people were so lovely! It’s not easy to walk from here but most tours will pick up from here.

One of the best ways to increase customer satisfaction and encourage more reviews from guests is by providing excellent customer service. Make sure your employees are well-trained and know how to handle any situation that may arise. They need to go out of their way to help visitors where they can, from personally booking tickets to scheduling itineraries for their stay. If any stressful events occur, they must know how to remain calm and deal with it swiftly. Making your guests the highest priority will ensure they leave with a positive lasting impression, and your reviews will reflect this.

The facilities were excellent when I was there. Reception staff were not welcoming a bit frustrating where I had to debate about my booking to have a room for 2 which they denied at first but agreed after several times debating about my booking! Service was ok. I have mixed feelings about this hotel in terms of services and assistance/support from staff, especially those at reception who are key to customer's impressions and satisfaction!

Checked in at 19:00 however it still took more than 30 mins for waiting and checkin process (maybe it is about the Fiji time) but staff was very kind and welcome us with smile. In room air circulation isn’t ideal so it didn’t smell normal when we entered the room and in room amenity was standard and okay for just a one night stay. With different small bugs in the room btw.

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Hotel staff was very helpful. Rooftop pool and bar was excellent. Room was good only drawback was WIFI was working intermittently.

Nice place to stay

Nice place