Hampton Inn & Suites Memphis at Beale Street

When exploring Memphis (Beale st) I was elated to stay right in the heart of downtown Memphis. I was able to enjoy and stagger to my room without worry. I highly recommend.

We got there 1 1/2 hours before check in, and typically a room is available. Apparently the "system crashed" and we were told to come back at 4 PM. We did only to find a line winding through the lobby. My young daughter needed to use the bathroom and we narrowly avoided an accident because the bathrooms were locked. The worst part was one of the elevators was broken - made for long wait times. The pool was dirty too, super cloudy. If we come back, we will probably stay somewhere else. No offense, just the price didn't match the quality & value. The staff were friendly but it wasn't earth-shattering service.

One Elevator was out of order making wait times long, and elevator crowded. Rude staff at desk No breakfast even though they said we would get, got downstairs pretty early and nothing left. No instructions on entering garage, watched numerous people struggle to enter. Only housekeeping every other day. The price did not equal the service. No military discount No fan bathroom or Microwave in room.

Being close to the FedEx forum really was the only reason for choosing this hotel one elevator was broken made for long waits our air conditioner never cooled the room off

This hotel was great except for a few minor issues. 1 elevator was broken (waiting on parts) which made getting to/from your room a lengthy wait. The room had a plug in air freshener and since I’m allergic to perfume, I got a headache, stuffy nose and sneezing. They should not allow those in hotels since many are allergic. The door to the hall stuck and was difficult to close. Finally the housekeeper walked into our room before we were checked out and while one of us was getting dressed. Otherwise great location, very safe, and very clean

The lady worked Saturday 17 at 3:00 was very rude and unprofessional. It wasn’t just us who thought this. We did get there at 3:00 o’clock and she made sure we understood in a very rude way that check in ain’t until 4:00 o’clock. It was also said I don’t understand why everyone thinks they can check in at 3:00 instead of 4:00. I’m very understanding that the room probably wasn’t ready but every other hotel in the country will tell you we can keep your luggage behind the counter and call you when it’s ready which I would of been fine with that. Not this very rude lady. I would say we came back a little after 4 and it was a whole different experience. The check in desk was very polite and wonderful dealing with. The hotel was nice and clean. I didn’t feel unsafe walking back to our room and it’s in the best location on Beale Street.

The only problem is that there was no complimentary soap, note pads, pen, etc. in the room. Overall my experience was great.

Clean beds, clean showers, great location about a 3 minute walk to Beale St and Fed Ex Forum. No valet parking but they have a parking garage about $20 per night. We went for a Grizzlies game at Fed Ex Forum, so it was a tad more crowded but wasn’t really a problem unless trying to get on the elevators. They lock the property doors after 8 pm. We felt safe and had no problem with Loud music from outside but they do provide ear plugs just in case . Breakfast is kind of limited (waffle maker, breads, eggs, sausage, oatmeal). I was pleased with my stay.

It’s ridiculous that you have to go to the lobby to pick up your own towels if needed. Also, why can’t I just call and say to please clean the room everyday. Instead, I have to fill out paper just to get my room clean.