Queens Hotel

The hotel is in a perfect location, close to everything, plenty of free parking nearby for your rental car. Unfortunately, it's an old building undergoing extensive renovations, in asnd out, and that's not clear when you book. No food service but that didn't bother us... The walls in all common areas and our room had peeling paint, a pervasive musty-mold smell throughout, no hot water for showers. Full disclosure, a family member inadvertently booked an extra night and when we realized our error we immediately phoned Harvey, the owner, to see if he'd adjust our booking. Yes, the site says no refunds but in small business you build business with relationships and customer service...I felt it was appropriate to ask. Harvey was kind in May 2023 when we booked this stay and told me emphatecially that he'd take care of this but when I called, and called and sent numerous emails he completely ignored my outreach. Even once we arrived for check-in he promised to adjust ther bill and once we left Lerwick he ignored my outreach still. Perhaps the hotel can be restored to its original warmth but ownership doesn't support the customer. Totally unfortunate.

A difficult one to review. It's in a great location. The hotel has substantial exterior renovations going on, and being fair it did say that the bar and restaurant were closed. First impressions left us feeling worried though, and there is evidence of damp throughout the hotel, wallpaper peeling etc.. Our room was ok, faded but clean. View to the sea. Clean beds and towels. But it was 'ok' in a way that this was not a room you wanted to spend any extra time in. We paid nearly double for one night here as we had spent the night before and it wasn't justified. I wish them well with the renovation and hope that they are able to bring it back to a great standard.

I truly like this hotel. Granted, it needs some cosmetic updates, but the bones of my room were very satisfactory. The room was clean and comfortable, the bed the right degree of firmness, the heater was very efficient, and there was excellent hot water for both bath and shower. The wifi was also excellent. The staff were friendly and on premises. My room overlooked Banes Beach and I got to see and har people bathing every day (!). The location was extremely convenient to shops, cafes, take aways, chippies, and the small grocery in the center of Lerwick. The community center and museums were within convenient walking distance. If I return to Lerwick, I will stay here again.

The best thing was the heated towel rail in the bathroom. The hotel was very shabby, the room was dated and not very clean, the bathroom had hot water but not much else to recommend it. The lounge and dining room were closed for building works. I might not have minded so much, but I paid £159 for a double room which I think is s high price for what we got.

Though I loved the charm of the old, beautiful building on the water, I didn’t have my hopes up too high after reading the online reviews. I was pleasantly surprised, however. My room was very clean and comfortable. The room was full of light and had everything I needed, including blackout curtains in the bedroom, which was very helpful in late June, though it killed me to close them! I looked out over the water and had stunning sunrise views towards Bressay and even nice sunset type views over the buildings in town to the north. I was able to fully open my window and the breeze from the water was wonderful. I commented to the owner about the distance from the nightstand to the outlet and the next day he purchased a power ***** for me. The location couldn't have been more perfect. It was right by the dock with lots of activity, the visitor center and several shops and restaurants. My only two issues were 1) there were no blinds or curtains in the large bathroom window which was uncomfortable for me. The toilet, sink and shower all lined up with the window. I woke up one day and there was a huge cruise ship “right” outside the window. There were always boats coming and going and people kayaking right below my window. And 2) there was definitely something, pigeons I think, above my head. They were VERY noisy. Bring earplugs! The owner was helpful, and I applaud him for taking on such a daunting task. Yes, the building is a very old historic building in a state of remodel, where labor, materials and available time all have to come together at the right time, but overall, I thoroughly enjoyed my stay and would absolutely stay here again.

We booked here for one night as our holiday rental property was not available until the following day, and we were unable to secure any other accommodation in Lerwick. Superficially, an attractive historic building right on the sea, and a few minutes stroll from Lerwick Town centre. Otherwise I think this place struggles to fill the definition of a hotel. There was no receptionist on our arrival, only a hand written note with a mobile number to call. It was answered at the third attempt, and the staff arrived after about 10 minutes. To be fair, he was polite and courteous, and helped with our luggage, and showed us to our room. The bed was at least clean and comfortable. The hotel has no functioning restaurant, bar, or lounge, and we were advised to use the Grand Hotel for food and drinks, which we were later told by local residents belongs to the same owner. We couldn't ignore the damp and black mould on the walls in our room, a tiny TV which was wall mounted at ceiling level, exposed electrical wires to a trouser press, and wallpaper coming away from the walls behind the reception desk and in the corridors. We were woken the next morning by a fire alarm at 6.15 am, went to reception to be told there was no emergency by the one member of staff available. Fortunately Lerwick has some very welcoming restaurants and cafes. A couple we met on our trip who had also been booked into The Queens, told us they were shown to their room, and the toilet seat was propped up against the sink. They cancelled their booking and managed to secure alternative accommodation for the week. One cafe owner we got chatting to said " we deserved a medal " for staying there, so our experience does not appear to be unique. This place has so much potential given its location, but is either being deliberately run down, or knowingly run extremely poorly on a shoestring. Having been quoted £160 for the on line booking several weeks before, the experience was frankly laughable. Avoid if you have the choice.

Nice enough hotel had a ample room overlooking a small bay. Hotel was very quiet not many other guests due to time off year, sone restoration works ongoing at time. Quaint way off checking in, you had to phone for receptionist to come by and check you in, but it works.

The place is filty, moldy, with pigeons in the loft, wallpaper peeling, woodlice everywhere including in the bed and the electric equipment not checked since 2014. Room dirty and not cleaned. There is certainly a health and safety issue here. It should be closed by the authorities. No staff, present, no bar, no kitchen and no reply to emails. And all of this £125/night for room only!

I am here for work, they are paying £174.00 per night. It’s very dated, the reception isn’t manned, you have to phone to get service and the kitchen isn’t operational. So no breakfast and no alternative offered ( like a bag with fruit and rolls). The room- broken toilet seat, the shower is very weak and the windows are rotting with damp. It’s a shame as the location is beautiful, right on the sea front. I’ve been many times to Shetland and the would give a terrible representation of the island for first time visitors.