Selini Suites & Waterpark

Upon arrival, the hotel looked beautiful, we were greeted by George at reception who was lovely at the start but started turning very horrible and ( I don't mean to be rude) useless. He gave us no information about the hotel and the facilities, he had just shown us the room and just handed me a paper, to which the lights were not working, we waited about 15 to 20 minutes for them to be fixed, the WiFi was appalling, Whenever we had a question he was incredibly hostile and for someone that apparently has 15 years experience he had no clue about any of the tourist attractions and was rude when we were trying to figure out what we can do instead of helping us. However apart from that the stay was beautiful, the room was gorgeous with one amazing view, every member of the kitchen was stunning and amazing at what they do especially Olivia who was a star, each member would greet you a friendly hello. Nancy at reception was brilliant and incredibly helpful. Although the pool was freezing, it was beautiful to sit by it and enjoy the sun. All I would suggest is they to find a way to heat the pool because it felt like an ice bath. I can't say I would stay again but it was beautiful.

A wonderful place with friendly staff and delicious food. A great place for the family👍. I want to especially thank Maria ❣️ from the wellness and Giorgos 🤗 from the bar, who make our stay much more pleasant with their kindness. A perfect vacation

Firstly the positives, check in very quick and lady took us to the room. The hotel is clean. The rooms are quite basic but they did the job. Kettle provided but no tea, coffee or sugar. Shower head was spraying water out the side, was reported but nothing was done. Waterpark that is part of the hotel was literally 5 min walk. Very clean, food provided at 12pm but wasn't topped up. Don't know if this was because we were out of season and it wasn't very busy. Hot & cold drinks and ice cream all provided. Nice little waterpark with safe areas for little ones and slides for the bigger ones. Beach is a further 5 min walk but is very stoney. Nowhere to get a drink or have a toilet. The food at the hotel wasn't the best. If you didn't get there when it opened then you had little chance of getting it hot. The serving area just didn't seem to keep the food warm. The salad/cold food was fine but not covered at all and flies were on there. There was always chips, spaghetti and pasta but as this is a family hotel, there wasn't much choice for kids. My 2 literally lived on chips for the week. A choice of 3 of 4 desserts and ice cream. The hotel is on a very quite part of the island, there is a bus stop right outside but don't know how frequent they run. We booked through Love Holidays but there wasn't any reviews, I really wish I had come here and read the ones here. No entertainment at the hotel but it was end of season (24th-31st October) so don't know if that's why but nothing to do in the evenings at the hotel.

Spent a few days here recently and it was better than ok. All Inc was a little bit repetitive but acceptable. Room was a good size, clean and beds were really comfortable. Staff were all amazing. All in all pretty good for the price we paid.

This hotel doesn't deserve some of the poor reviews that it was been given at all. However other customers - 99% German are extremely rude and judging by the manner in which they barge into people, their eyes must be drawn on. Upon arrival we were met by a very nice receptionist who had prepared us a sandwich as it was late at night. He showed us to our room which again was lovely, however lacked basic necessities such as coffee, tea and bottled water. However a fridge and kettle were provide which didn't really make sense to me. Food was excellent, unsure how anyone can complain about it. They even provided the typical beige food for those with kids but again restaurant spoilt by ignorant germans who seem to think queues don't apply to them. Receptionist staff were by far the best, always went above and beyond to help with questions about the local area. Cleaners extremely hardworking and friendly too. Hotel is quite isolated with the only entertainment being on a Sunday - but its definitely worth watching. We laughed for three hours straight. Buses are easy to use and cheap. I recommend Platanius for an evening night out and Chania old town is well worth a day trip and thats approximate one hour away. Buses are reliable and run until 1am. Nearly shops are a rip off. Come out of the hotel, turn right and walk 20mins until you come to the Svepta supermarket which is the only genuine supermarket. Don't bother going to Knossos. It's absolutely diabolical. 4 hours travel each way and literally nothing to see, apart from little cats being mowed down by careless drivers. I'd avoid Heraklion altogether. What spoilt the holiday for me was the snack bar staff. The lady was unbelievably rude, unsure if language barrier or just generally hated her job but I'm going with the latter due to other people saying the same whilst we were there. Music she played round the pool was fair though and the other staff member who ran the pool bar whilst she was off clearly had no concept of what was appropriate music. Playing all the typical English club music loudly with all bad language whilst loads of children were around. The pool area emptied out whilst he was there. Try sko skouteli down the road if you fancy a meal out too. Amazing and so cheap. I enjoyed my holiday but not enough room go back and again the main draw back being the pool bar staff. Let the rest of their team down massively.

The hotel was nice and well-kept, a bit one-sided food and drink, which is what often happens when you take all-inclusive. The kids loved the waterpark witch was placed a little bit away from the hotel. Visited their spa, wellness spa, where I had an facial trea**ent. The trea**ent was excellent and the staff very professional. If you visit the hotel I would recommend a trea**ent there - ask for Maria she was great.

We didn't book that hotel in the first place. I made a hotel reservation through the stayforlong website and due to their mistake we were transferred to the Selini suites hotel. The original reservation was for a better quality hotel, that's why 3 points and not 5. Selini suites hotel is an ok hotel, the staff is really friendly. The hotel does not offer any activities for children/youth or guided yoga or body care moments. Karaoke on a few nights for those who like it. The hotel's water park area is nice, and food and drink are also served there. The hotel pool areas are small. There are 3 pools in the hotel area. Allinclusive's food offering was slightly below average for my taste.

Great value for money, staff are friendly and hotel is very relaxing and quiet. For a weeks holiday this is perfect, with bus stop outside and car rentals companies within 5mins walk. The hotel does not have any entertainment in the day and evening was only twice, which made it quieter around the pool but also great for kids to play and others to relax. Nevera rush for sunbeds and good friendly mixture of European countries. Always good food choice although if you are expecting burgers every day, you will not get it. it is good quality's 3 star food. Limited vegan options but always one or two good meat dishes. snacks during the day are limited to basic pizza, chips and sausage rolls. local beach is 5 mins walk and free water park is 3 mins from hotel and bus stop is outside hotel for trips to nearby sandy beaches and towns.

Rooms were nice and clean. Very basic. Food was ok, after a week, sorry to say, there were a very little variations, so all statreted taste the same. Very poor information and staff wasn´t so friendly, care taking or outspoking to their customers especially to children. Waterpark was really nice, clean and amusing. Very nice spa trea**ents and friendly staff. Location is kind of far away so there is no services near by and very little information available without asking how to reach them. Beach is very wavy and rocky, so it´s not best solution with small children.