The location of the hotel is OK, the surrounding eating and entertainment are not too far away, it takes a short distance, the appearance of the hotel looks like a star hotel, this hotel is not open for a long time, but after staying, I feel that the facilities in the room and the hotel facilities are not so new. The obvious disadvantages of the room I stayed in:
First, the health is not thorough, I think the people who stay in the hotel are most concerned about health:
1. There is hair on the bathroom wall,
2. The toilet is not completely clean, and there are stains and water stains on the toilet lid.
3, the tissue box is bad, the surface has stains and some do not know what liquid dry stains, if you use similar tissue box, may feel very disgusting.
4. The most deadly point is: the hotel may be a residential upstairs. When you get off work or get up in the morning, the bathroom use time, the bathroom floor drain is particularly serious. Your whole room will be filled with the smell of the sewer. It is really disgusting. These need to be paid attention to by the hotel.
II. Facilities
1, the room card is a very old card, it looks a bit like the scrapped kind.
2. Then the hotel facilities look old, the door handles are seriously worn, like the ”Express Hotel” that has been for many years, the room should be central air-conditioned, because I have not used it.
3. The hotel's manual is dirty, long, and even incomplete. I struggled to find the wifi password. After I found it, since I wrote a single digit less, such as WiFi passwords, these notices should be placed in an obvious position.
4, no drinking water, tea bags and other things in the room, but when booking, it is written.
5. The mattress problem seems to be that the hotel is a bed sheet directly on the mattress, and it is not very comfortable to sleep.
6, there is no desk and stool that can be used to write, there is a leisure sofa, and the front of the table, there is the kind of cigarette butt burned or how to get stains, the table is marble, but how can this not be cleaned? The facilities are reasonable to say that the newer hotels should not be, but it looks old to use the two, and the surface hygiene is not good.
III. Service
1. I feel that the hotel security, reception and service staff have not been professionally trained. Unlike hotel practitioners, it is more like a unit to work. You can't feel the respect and service expression.
I entered the lobby at 9 pm and the security went to turn on the lights because it was a bit dark.
3, the security of the door let you measure your body temperature just like the unit door inspection, even when I came in the next day was shocked, because I forgot to take the body temperature.
4. The reception is average, but when you check out the next morning, the reception should not be a special reception desk, it should be a temporary shift, you can't feel that you are here to consume, you are more like going to the unit or receiving inspection, such as: when checking out, Because I thought I was going to check the room, so I waited there, and then she said: It's okay, you can go... I felt like I was going to a certain unit or being checked on the road, and I was a little gray.
IV. Advantages
1. The hotel should be relatively complete in professional equipment when cleaning. I saw a vacuum cleaner in the corridor. This should be praised. Every time the carpet room is checked out, it should be sucked underground, because if you stick to a curved hair on the ground, you will feel very disgusting.
2, no more.
To the hotel practitioner: It’s a bit more said, and the summary is a bit meticulous. The hotel is a veritable service industry. Anything is actually not only generally decent. Many successes and failures are mainly in the details. The hotel is actually another home outside our home. How to make guests feel respect, warmth, or even come back next time, mainly in terms of service attitude, language, and details, it may be because of a detail, which makes people feel uncomfortable, or just poke at other people's ”points”, it will leave a bad feeling, I hope the hotel can improve some details. Finally, I wish the hotel business is booming!
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