Alegra Boutique Hotel

good location BUT very poor maintenance. Room not clean, no one at reception desk, no wi-fi in the room, broken tv, broken water . tap in .the shower, POOR Breakfast. Even the room keys were mistaken: Our keys and neighbor room keys were identical and this affected our privacy and security

My husband, two friends and I arrived in Israel for what was a planned vacation, only three hours after the war started on October 7th. We tried to leave the country right away from the TLV airport, but were unable to, and then threats were being made on the airport. We decided to drive to Alegra Hotel, which we had booked in Jerusalem for that evening. Amir greeted us upon arrival and could not have taken better care of us. He was a model of hospitality. He calmly showed us the bomb shelter and provided us with other pertinent emergency information. He told us that Jerusalem would be a safe place to be. He helped us to our rooms, and then opened up his kitchen to us, since we hadn't eaten in several hours. He opened up drawers and showed us where they kept cheese, vegetables and eggs, showed us how the stove worked, told us we could help ourselves to drinks, really anything you would want in a situation like that. He made sure we had Wifi so that we could work on getting back home, showed us how to lock all of the doors, and made sure we had everything we needed. We will never forget his hospitality, graciousness and calm under pressure. Beyond that, the hotel itself is absolutely beautiful and is just what you see online. The grounds are lovely and there is a beautiful and serene courtyard and rooftop with a great view. The rooms were clean, pretty, well-stocked and very comfortable. Our room had large windows with plenty of natural light. The neighborhood itself is really nice as well, you're just outside of Jerusalem proper, and it's lovely with restaurants and its own attractions. It was about 15 minutes away from downtown Jerusalem. If this is how they treat guests in circumstances such as ours, we can't imagine the experience without the tragedy of war. Thanks again Amir, we will never forget you!

In one word fantastic. The hotel is on. Beautiful place,close to the city Center. The rooms are large , very clean and decorated very nicely. Staff is very pleasant. Have to mention especially the reception manager David that went beyond the call of duty to accommodate all our needs. Would strongly recommend this hotel. We will be back. Tge

There are no words that can describe my experience there. The hotel is so beautiful and special, clean and spacy. The staff is very friendly, pleasant and courteous , with a very high sense of service. Everything I asked for, was answered with a big smile. The breakfast is excellent. In conclusion, an amazing and special hotel, a perfect experience.

It was a very charming facility but some times to not have all the amenities that we would desire. We had to request breakfast the night before, and it was only certain types of food. They forgot to clean up the room one day. It was quintessential Israel and would’ve been better for just a couple of days as opposed to eight nights.

Alegra Hotel is beautiful and full of charm. The staff was really friendly, giving plenty of advices, helping us find a guide, making bookings for us in restaurants, etc. The breakfast was really delicious. We very much appreciated the warm welcome and highly recommend this place!

Arrived at the hotel on Friday, booked 3 nights and paid upfront when reservations was made two days prior to arrival. Added one night and then came down with Covid where I had to isolate in my room. Unfortunately, I had cold like symptoms and needed to rest and plenty of fluids; hotel staff treated me as if I had leprosy - when I called to ask about ordering dinner from an outside restaurant because they do not offer dinner service on property, they were extremely callus and rude and refused to help. They also didn’t offer to leave water, tea etc. outside the door in the afternoon and evening. To add insult to injury, they overcharged me. This establishment is uncaring, rude and unprofessional. I will never return, nor will I, as a travel industry professional, send any of my clients there.

Lovely hotel. Clean and spacy and well heated rooms. Only 14 rooms so no noisey kids. The staff were very courteous and friendly. Breakfast is excellent, tea and coffee are available all day, as well as fresh fruit and hot soup in the evenings. Parking is not available, but there is a parking lot about five minutes away. The only thing missing was a mirror over the sink.

I have been trying to contact the hotel for a week and every email address doesn't work. I have a reservation coming up soon. Can you please let me know how to contact you. What is a good email address? I hope you all can help as i am looking forward to my stay. Thank you!