Golden Tulip Essential Jaipur

This is an honest document of my encounter with this hotel. Room was great, but Staff ruined the experience. : The room was pretty spacious and modern. And mostly very clean. The problem however were the following: 1.) Lack of Amenities: Throughout the stay the hotel ensured the room was inadequately equipped with basic ammenities such as slippers, hand towels, toothbrush and paste, bucket and mug for shower. These caused a lot of inconvenience as everytime we went in the room, we had to call the housekeeping and wait 10/15mins before getting the thing we required. I don’t understand why you cannot keep these basic things already in the room. The water bottles were also of a pretty small size, coffee pouches was not filled everyday properly. 2.) Staff. Housekeeping staff, 0 problems, it was not their fault room was badly equipped with ammenities. However the main problem was the staff. In particular the name of the problematic staff were: Zabar Singh and Pankaj. These 2 gentlemen made no effort to help or welcome us during the stay. From the point we checked in, Pankaj was so busy with other stuff, we had to wait 15 minutes to check in even though there was no queue. When we reached the counters, he didn’t spare to even properly welcome us tell us the basic details of the room, even make some eye contact. Poor standard. When you check into such a high quality hotel, you expect the staff to properly welcome you and tell you all the basic information of the room and hotel. But this *** did none of that, it was a very “cold experience”. He handed the keys and went back to his work. The next day, before going for breakfast we went to reception again to talk to a *** called Zabar. We asked if he could organise a tour for us of Jaipur. Once again 0 eye contact, rude ignorant behaviour. Without even looking at us, he said 4000 rupees for a car for the day. I tried asking do you have any more packages and yours? No response. I asked do you have cheaper packages( as the standard rate is more like 1500) At this he smirked and said if you want more, go outside and find it yourself. Once again very “cold” overall. There was no attempt to be helpful and find a solution. The worse thing is, I had called the hotel several times before to confirm if they could sort out a package. They had said yes, but on the day, they had no options and were not helpful at all. It was scary, because I realised these people would not even help me in an emergency. I get it that you have a fixed hotel rate for a tour. But if a guest doesn’t find that the best, it is your job to work with the guest to find a solution and guide him. This guy just left us stranded and it was a disgustingly rude and cocky response. 3.) Now comes the most scary part! Our train was for 3am, so we asked Zabar to help us organise a drop off at the station for 1:30am. After much effort he finally decided to call his “local guy”, mutter something and say it will cost 800 rupees (2km journey). This was an extremely inflated figure which I realised he was quoting due to our passports (British and USA). We asked for some clarity, he didn’t give it. We asked for some more options, maybe help us get us an Auto or private taxi, he said no. We realised that we were trapped as the Wi-Fi was not working and we would have 0 option to get to the station that late at night. Once again, very cold! Always gave the feeling that the hotel was not with the guest. The hotel was trying to con the guest. There was no effort to be helpful and smile and help. In the end we ***aged to find multiple private taxis for 100 rupees. We went to the station In an AC car for 100 rupees.

I stayed here with my family for around 4days and I can vouch that this is one of the fine hotels. Budget friendly, good food, hospitality, etc. all was on point .!! Especial thanks to Mr. Veer, Chief Dharam paal ( foor yummy food ), superior Akash and Ra***joot .!! :) we will come back soon .!!

We are visited in 14tables restaurant for our anniversary, staff and food was so good, special' thanks to tej Singh je Kapil sharma Suraj veer and chef Negi and Kuldeep, they arranged our marriage anniversary set up as well as home style, thanks to essentials team

Restaurant staff is really prompt & very cooperative, food quality is also excellent, just today's menu lavki halwa is very nice, restaurant staff Mr Raghuveerji, Ra***jyotji , Ranveerji chef Dharmpalji, is really nice person,& very cooperative. Thank you specially Restaurant TEAM. Keep it up

Great ambience, excellent stay, delicious food, good staff behaviour is what I would describe our experience with Golden Tulip Essential, Jaipur. The food by Chef Santosh is yummylicious esp Dal bhati, paneer lababdar, kofta curry and special sweet dish boondi gulab jamun. First time we tasted the signature dish of Rajasthan - Dal bhati and the staff here helped us how to prepare it and eat it. Thanks to Thrillophilia for choosing this hotel for our stay at Jaipur.

Satisfied with service.Breakfast is very good.All staff of Golden tulip essential very cooperative.Rooms are very good and clean also.Its location centre in the city.Thanks to Raghuveerji and Ra*** ji and all staff.................

All is well really we like all no complain very very good very nice all staff is very good breakfast is nice Dharmpal raguveer ji and ra*** and ***ger kuldeep g is very nice person location is very osam beertut halwa is very testy brekfast is very very testy thank youu

Nice food snd good services for golden tulip essentials snd serer mr rsghuveer ji supireeya and mr deepsk ....... .......lunch is good .....................

Good Service And excellent food and good staff Rajhuveer , Ra*** ,Deepak and chef - hansraj they are good staff in hotels