Ascott IFC Guangzhou

Stayed here with 3 other families. Nice hotel with places to eat nearby. A block away from the metro and the “ding ding” double decker trolley. Nice art museum and green space across the street.

Great location2 minutes walking from line 3 metro, nice interior, huge flats with amazing views over canton tower. Breakfast has not much variety for foreigners so it could be improved

Beautiful view and super clean. Great place for families as well had a 3 bedroom 200sqm unit

Very spacious, clean, nice friendly staff, perfect location!

Good service, free upgrade to a bigger 3 room due to the room we booked was dirty. Nice view of guangzhou tower

The room is big and clean. Nearby of hotel full of amenities and food. Shopping is also very near.

Today I had an experience with the front dest customer service where they inconsistently applies charges to breakfasts. They never charged my son before and on this particular stay it is the Canton fair. Because of the influx of people they now decided to charge the breakfast fee. I phoned the front desk to explain and they just referred to their policies not listening to may complaint of inconsistency. Later he transferred me to a second person which the assistant explained the sitution. This assitant asked me “how can I help you” acting like he had no idea. His english competancy was not strong as he asked me to repeat and speak slower. I decided that after breakfast I will go down to sort out the situation. When I arrived at the front desk, they showed me the policies, again not caring about the distrust formed due to the inconsistency intill I showed them my previous payments and bookings on paper. By this time the front desk person (Luo) who has been speaking to me in English, stopped making eye contact, put on his mask and refused to talk to me. He called another person over to tell me I should please wait for the manager. I was very uspet by the way I was treated. The manager tried to fix the situation by giving us the “half price” breakfast off to keep me as a loyal customer. I am very dissapointed by their customer service and I am unsure if I will support this brand again after this experience.

The clerk in the lobby is a super nice and warm hearted gentleman. when we need some help with typing a smaller notes, He finished it in one minute. He is quite efficient ! here we want to say thank you again. 

it's a beautiful hotel, they free upgrades me to a bigger room,room service especially is good ,location else is very central many shopping centre around the area lots of cab around the area for easy getaway, will return next time when I go Guangzhou