Hotels in Glenwood

Check-in and check-out was very efficient, minor issues were dealt with immediately so they did not turn into bigger problems or an inconvenience - much appreciated so I could get on with business. Very friendly.

There is a large shopping mall around the hotel's z, supermarkets, dinner at night is also very convenient, a very cost-effective hotel, but the alarm occurred on the day of the check-in, all the guests in the middle of the night Run w downstairs.

The bed is very big, and it won't fall off when you turn over. I don't know why many beds in Australia are generally too small. The choice of this one depends on the size of the bed.

25 December 11:50pm I arrived at Hills Lodge after my husband had booked me in online. I requested an upgrade for my room which I mentioned I was willing and able to pay for but was informed I was in the last room available for the night a queen standard. This was a 15+ minutes conversation which matters because I had informed the front desk team I had just been discharged for severely swollen legs and high blood pressure needed to rest immediately. A lovely porter assisted me with my bags and acknowledged my interaction with front desk had been challenging and difficult to understand. When we arrived at the room the bed was not made the sheets were sloppy tucked under the pillows and the sheets werehanging out of the sides and there was a big dip in the middle like someone had been sitting there , I was SHOCKED I told the porter who tried to convince me the bed was made and it had just been made in a rush. I refused to settle in as I could tell it was an unmade bed , I then saw a bin with RUBBISH in it, 2 Pepsi cans, KFC packets and showed him, he checked the bathroom and saw towels on the rack and open soap at the sink. He apologised and told me he’d call reception to organise another room. He tried to convince me this was unusual for the hotel. I was still aghast as the cost did not correlate with this tardiness. The front desk then organised another room for me down the hall “an upgrade” they said. It was a suite with a separate lounge - however to my surprise I had been told there was no more rooms available when I checked in 30mins before and there’s no way they would have prepared a room in 20mins. The room was presentable but the curtain had a big red stain on it (forgot to take a picture) and the carpet dusty and old. I told my husband of my experience but because it was 1am on Boxing Day and the state of my body I had nowhere else to go. I stayed there till the morning and left early for personal reasons and thankful I did not have to stay another moment there. A few days later I called the hotel and told them my ordeal - the manager was polite but I was disappointed in how he kept trying to excuse the front desk’s behaviour. He told me how another guest had given the front desk guy a glowing review. I was not rude when I called him but just factual and encouraged him to make improvements for his team and in how they receive guests. His comments made me wonder why would the front desk treat me like that. I was unwell, with a baby in hospital and a husband away. Did I not deserve compassion and good customer service. It made me wonder was it the colour of my skin? I’ll never know but one thing I know is to encourage you to speak out if something looks wrong! You’re paying for this service and if you’re going to stay at Hills Lodge - good luck. I would not personally use my hard earned dollars to stay there. Very disappointed customer. Hills Lodge - excellence matters not sure how you got 4 stars but please DO BETTER!

The service of the staff is really nice and helpful. Unfortunately the apartment is a bit old and the sofas were worn out. It does have everything so you can do everything in the apartment. Dishwasher, clothes washer and dryer, free car parks and wifi. You could also book connecting rooms as well if you want to travel with family. Location wise, you should have a car. Walking to the bus and metro is annoying. Just a few minute drive and you would get to the metro, shops, pubs, bowling. For the price, the place is alright.

Since the city was so busy with their massive event, we decided to move outside of the city and this hotel was the best choice that we made. It was really peaceful and we had our best sleep here which is the first time for the Sydney trip. The room is spacious with beautiful little details and amenities. In addition, the service is excellent too, Eranja the Front Office Manager has always been helpful during our stay! They also have a sought-after restaurant complex which was so great in terms of foods choices and quality, as well as the ambience, never seen something like this before in Sydney, it is a must try!

Cleanliness is very important to all the hotels and accommodation. because it can cause diseases. Dust comming from the fan and air-conditioning when it's running. I show cockroaches coming through the gaps on the walls. Specially the noise from the doors and air-conditioning need to be replaced. But although I realised this is how we all end it up if we after economy room. Management is very friendly but need more attention of cleanliness and maybe it's time to do renovations. Thanks

It’s was good bathroom needed attention toilet paper ran out quickly there was only a little bit left on the roll when we arrived bathroom had like a hospital feel and smell but all in all it was good

The decoration is very good, very clean, there are many chairs in the room

With a stay at The Lodge, Blacktown - Sydney in Sydney (Rooty Hill), you'll be steps from Blacktown International Sportspark and 5 minutes by foot from Western Sydney Parklands. This hotel is 29.9 mi (48.1 km) from Blue Mountains National Park and 1.8 mi (2.8 km) from Nurragingy Reserve.Make use of convenient amenities such as complimentary wireless internet access, a reception hall, and a vending machine.You can enjoy a meal at Parklands Cafe serving the guests of The Lodge, Blacktown - Sydney, or stop in at the grocery/convenience store. Cooked-to-order breakfasts are available daily from 7:00 AM to noon for a fee.Featured amenities include luggage storage, laundry facilities, and a safe deposit box at the front desk. Planning an event in Sydney? This hotel has 3531 square feet (328 square meters) of space consisting of conference space and meeting rooms. Free self parking is available onsite.Stay in one of 37 guestrooms featuring Smart televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include laptop-compatible safes and desks, and housekeeping is provided daily.