Airth Castle Hotel

Booked here to stay for a wedding, location and scenery was brilliant. Checked in and was told we were staying in the castle part of the hotel made our way from the reception to castle and got a bit lost within castle sign posting was poor. I decided to ask a member a staff if he could assist and his reply was " i dont know where that room is, i cant help you and walked off we then asked another member of staff and she said the rooms were all the top floor. On our way to the rooms there was flys everywhere on the spiral staircase and wallpaper ripped off the wall. Enter the room it didnt appear to be very clean, no television, missing buttons from the phone, window didnt open at first and when we got it open there was no way of keeping it open and there was no toilet roll within the room aswell as a few flys circling the room. Called reception numerous times with no answer, asked when we went down to wedding reception we mentioned about having no toilet roll and was assured it would has been delivered by end of the night. After the wedding at 1am we arrived back with no toilet roll. When we called reception to ask again we were told it was waiting and we needed to come and get it. Had to run to the other building in the rain and to collect toilet roll and at this point we decided enough enough and requested a move of room which at first the receptionists was reluctant however manage to do this and we finally got into another room at 2am to call it a night. Whole place was poorly sign posted, had holes in the corridor wall as if it was missing lights and at reception when checking out no real concern about our experience at the hotel. Overall a very poor experience and other guest had more to say about there rooms at breakfast.

Very mismanaged and dirty hotel. There was blood stains on the wall in the bedroom and everything was dirty. Staff were unprofessional and did not care about their guests. Horrible experience and would not go back

My boyfriend booked this place as it was nearby Edinburgh Airport and also on our way home (I was after long flight). Castle looks impressive when you drive in, at hotel we checked in (staff were nice and friendly) and headed to the room. When I walked in to the room it was obvious it needs to be updated, all furnitures old and just looking tired, tv with little screen. I was glad that I had flip flops from my travel with me as I wouldn't walk on that carpet with bare feet/socks. Carpet definitely needs to be replaced, likewise in all hotel (lift in bad state too). The most disturbing was mould in a bathroom, I can't understand how you can offer a room in such a state, we are in XXI century in high developed country...? there should be some inspection for that hotel definitely. Mould on tiles, shower head, around bath was just disgusting. Very patchy wifi - I had to stand/sit in certain places to get it, I didn't have any wifi while I was laying in bed. Also the last thing was there is literally no insulation/soundproof as we could hear even conversation which next room had..not raised voices, just usual conversation. I don't eat greasy breakfast, so there was no really alternative for me. Only some cornflakes and little pastry and little jams. No cheese, ham, lettuce, fresh veg. Disappointing. On good side I had nice dinner and staff apologized when I said about mould in bathroom (doesn't really do anything, room should be renovated in a first place).

we came here because of a trip to Falkirk and boness. breakfast was good and the staff were really nice. the pool was the best part of the whole experience the staff always gave us towels after our swim the sauna and steam room were really nice too. anyway the room was reasonable it was clean but the bath had a couple of scrapes along the bottom so they paint had chipped away and the bed sheet had a rip in it otherwise clean and pretty nice