Hotels in Eastlake

I recommend this hotel with two thumbs up. Though not new to Holiday Inn Express, this was my first time staying in the beautiful town of Mentor Ohio. The rooms were very clean. I appreciate having on-site laundry. The machines were, I believe $2 a piece. Very spacious first floor laundry room next to the swimming pool. The exercise room is on the second floor. All areas are well maintained. There are ice and soda machines on every floor. In the lobby they sell snacks, frozen food, and drinks. Coffee, tea and cocoa are available free in the lobby 24 hours a day. Continental breakfast is served daily at Marion's restaurant. The restaurant is open in the evening on the outdoor patio. The continental breakfast was more than adequate and the food was tasteful. The hotel is located right off the expressway in an area populated by many restaurants, gas stations, and other shopping stores. The post office is just a few miles/minutes around the corner. I had a king size room and a room with two double beds. Each room came with a desk, two lamps, two chairs, large TV, refrigerator, and a digital clock. Closet space was ample and the hotel provided an ironing board, iron, and blow dryer. I learned the hard way not to keep my room key next to the cell phone, but the staff was always understanding. The desk is well maintained with personnel and they could not have been more accommodating.

With a stay at Best Western Plus Mentor-Cleveland Northeast in Mentor, you'll be near the airport, within a 10-minute drive of Lake Erie and James Garfield National Historic Site. This hotel is 1.9 mi (3 km) from Indian Museum of Lake County and 2.6 mi (4.2 km) from Mentor Ice Arena.Be sure to enjoy recreational amenities including a 24-hour fitness center and a seasonal outdoor pool. This hotel also features complimentary wireless internet access, concierge services, and a fireplace in the lobby.Enjoy American cuisine at Skye Restaurant & Pub, a bistro which features a bar/lounge, or stay in and take advantage of the room service (during limited hours). Mingle with other guests at the complimentary reception, held daily. A complimentary buffet breakfast is served daily.Featured amenities include a 24-hour business center, express check-out, and complimentary newspapers in the lobby. Planning an event in Mentor? This hotel has 300 square feet (28 square meters) of space consisting of a conference center and 2 meeting rooms. Free self parking is available onsite.Make yourself at home in one of the 49 air-conditioned rooms featuring refrigerators. Complimentary wired and wireless internet access keeps you connected, and cable programming provides entertainment. Private bathrooms have complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.

As a Diamond Honors member, I stay at a lot of Hiltons. The staff here in general are not the best – I’m not the type who needs to be patronized and hate insincere hotel greetings, but on many occasions during my stay I walked by the front desk when no one else was around and the staff did not bother to look up and say hello or goodbye as just a common courtesy. Poor training or no motivation?  Also, I asked for my room to be made up specifically because I was running low on shampoo, soap and conditioner – they came and did the room but did not replenish any of the supplies as requested. So I asked a second day if they could replenish the supplies, they came and dropped off about 3 body creams (which I already had and did not need), no conditioner and two shampoo. They also did not replenish the coffee or coffee cups when used cups and empty creamer were sitting right next to where they left the shampoo. This is just plane laziness and ticking off tasks rather than really listening to guests.  Also, I was really looking forward to using the hot tub, which was out of order. When I asked if it might get fixed during my stay, the guy laughed and said it had been out of service for well over one year. What possible excuse can there be for not being able to fix this for over a year? If you do not plan to have it, why have it sit there embarrassingly out of service and to disappoint guests?  It shows a poor commitment to maintaining the hotel, also noting that the clock in the pool area was not running and on two days I had to run back to my room to use my towels as there were no clean towels by the pool. Just plain sloppiness.  Lastly, as a Diamond member, we used to get free breakfasts no questions asked. Now there is some new choice system which was poorly communicated – I apparently received honors points instead of free breakfasts, but only learned this on check out and was not given a choice. So I got surprised with a large food bill when I assumed I would be getting free breakfasts. Very disappointing if you are taking things away from customers and poorly communicating about this, this change is not a good one for customers and NO, you are NOT offering us more flexibility if we are not aware of the choices, you have only added complexity and disappointment. When I complained about this at check out, the front desk person had zero compassion, never apologized or thanked me for being a Diamond member. Nothing huge was wrong but there were certainly enough small things wrong and clear signs the staff here fall short of what I expect when I visit a Hilton.

A stay at Steele Mansion places you in the heart of Painesville, steps from Lake Erie College and a 4-minute drive from Lake County History Center. This family-friendly inn is 3.5 mi (5.7 km) from Fairport Harbor Lakefront Park Beach and 3.6 mi (5.9 km) from Fairport Harbor Marine Museum and Lighthouse.Take in the views from a terrace and a garden and make use of amenities such as complimentary wireless internet access. Additional amenities at this inn include concierge services, wedding services, and a television in a common area.Grab a bite from the snack bar/deli serving guests of Steele Mansion. Mingle with other guests at the complimentary reception, held daily. Quench your thirst with your favorite drink at the bar/lounge. A complimentary full breakfast is served on weekdays from 7:00 AM to 9:00 AM and on weekends from 8:00 AM to 10:00 AM.Featured amenities include complimentary wired internet access, express check-out, and dry cleaning/laundry services. Free self parking is available onsite.Stay in one of 16 guestrooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers. Conveniences include desks and free tea bags/instant coffee, and housekeeping is provided daily.

Facilities: very satisfied Hygiene: very satisfied Environment: very satisfied Service: Satisfied