Hotels in Dudley

Although there was a wedding downstairs there was no noise

We stayed here last night and I wasn’t impressed at all . Firstly we had phoned up to ask for a room with a bath , as I have fibromyalgia and we never stay anywhere without a bath as it helps me go to sleep easier . We was promised our room had one . When we arrived we realised our room had no bath . Asking to be swapped to a room that had one at reception, we was told the hotel was completely full , they had no staff to change the room and so we had to stay in the room we had been given . Down stairs in the reception area and bar is quite modern and nice . Our bedroom was we equipped with a fridge , kettle and iron board , but the decor was very dated … a room that looked to have been attempted to have been modernised on a low budget . Wood chip type walls were still a feature and the toilet , which was a separate room , was grubby and looked unclean . The room also smelt of cat wee , I have no idea why , but it did . The bar was extremely short staffed and we felt very sorry for the one bar staff that was rushed off his feet . We couldn’t even have a coffee before we’d went to our room , totally understandable from the bar staffs point as he was so busy he’d turned the machine off , but from a hotels point if view it was poor … you desperately need more staff to accommodate the large hotel you have . Not having a bath left me with a restless night , with little sleep . The breakfast was good though , definitely a plus point . I didn’t like that there was signs asking if you’d paid your parking as hotel staff wouldn’t inform you of the charges what happens to those who can’t read ? A nice £100 fine is what they’ll probably get … come on novoetel , you need to tell and warn your guests , you have that responsibility to look after them . This hotel is not very friendly for people with conditions , All in all I don’t think we’ll be staying in a novoetel anytime soon , it wasn’t the best .

There were 8 of us. 5 adults and 3 children. We had a family room and 2 other rooms. It was only 10 minutes from the family party we were going to. The hotel had an event booked, with music. They did warn us in advance, and the music did go off at midnight as promised. Unfortunately the design of the hotel is that the family rooms are the closest to the function room. We went into the bar for food (nearly 3 hours in the car). The bar manager rearranged tables and furniture to accommodate us all together, nothing was too much trouble. Above and beyond. Totally understanding of hungry 1 and 5 year old, whilst not misbehaving, were loud. The gluten free option one of our party chose was not available, so they accommodated with another meal, and didn't charge the extra. Other staff were also great, offering to help on the corridor etc. Next time we visit family, this will be the first choice. The rooms were spacious, clean and had everything we needed. Only wish we had had the time to visit the spa.

I didn’t get the room I booked and paid for. I was travelling with my family, 2 of my sons have autism and I booked a suite with 5bedrooms so they could have a bedroom each and the rest of the family could be together. Also the suite had a lounge where we could sit as a family and my sons could have the routines we have at home. However we were moved to a different suite and I was advised that the room I had selected was being used on a long term rent and I couldn’t have it. This caused awful issues for my children and me to have to stay up all night to monitor them. There wasn’t any managers around to discuss the matter with and the service from the receptionist was awful. Just kept saying it will not be possible. I showed him my booking and explained why I needed the room I had booked and he just didn’t seem to care. The whole situation was just really upsetting. The rooms were clean enough, the showers were dreadful and there wasn’t enough crockery for everyone to have a drink or something to eat. The road noises were so loud at night even if I managed to go to bed I don’t think I would of slept! All night party went on the din of music played for most of the night. The suite we stayed in didn’t have a lounge or table facilities for my children to eat at. I have called the hotel daily since my stay and no manger will speak to me about my complaint or possible refund absolutely terrible customer service! The worst I’ve ever experienced! Wouldn’t recommend this hotel to anybody, save your money book somewhere else and probably cheaper for better!!

I wrote the following email to the hotel upon check out, (14 days ago and no response) We booked a family room, as we had our little boy with us he is 4 and he could not reach the sink, you may like to consider in offering a child’s step when selling it as a family room so they can reach the sink and climb into bath. The shower curtain was not very clean and I didn’t feel comfortable when it was sticking to my skin whilst showering. See attached photo. There was no information given or provided in the room about the Wi-Fi. There was no TV guide on the television. No fridge in the room. One toilet roll for a family of three. No air conditioning We were notified that the swimming pool was closed which was disappointing but at least notified even though it didn’t reflect in the price. Breakfast was Luke warm buffet style so disappointing. The housekeeper knocked the door at 8.30am when we hadn’t checked out. I would like to mention we stayed at The Marriot in the centre of Birmingham on Tuesday night and this was a much better experience. All in all, it was a very disappointed stay.

Very clean relatively newly renovated rooms. The hotel is in a quiet green area which conveniently close to the city centre. The breakfast was very pleasent and good value. The staff are friendly and the room was very clean. Overall this was an excellent hotel.

Enjoyable stay with helpful staff beforehand, taking care of my bags for a couple of days before we arrived. Close to some fast food joints and the motorway. Also some grassy areas to walk the dog. Just one thing - make sure you register your car with the hotel's system. I had driven 400 miles and was not aware of a parking system (okay, I live in a remote part of Scotland that doesn't charge for parking). Staff never mentioned it either, but they were kinda busy between serving drinks and registering guests. Got a bill for £100 which I was not impressed with (finally reduced to £20 after an appeal - which failed, despite me confirming I was a resident at the premises).

Excellent stay as always, very friendly staff. problem with first room got upgraded to a bigger room. David was very helful with anything that i needed he was there to help👍🏻 cannot fault my stays here

Let me start by saying I usually stay at The Village hotel but decided to give this one a try. This hotel as air con, the Village hotel does not. The location is great just off the M5, everything is easily accessible I booked a twin room, the beds were so comfortable as you would expect with a Mercure hotel. The room was decorated to a high standard and had everything you need to be comfortable. The only negative which might affect some people's stay is the bathroom, it has a mixer shower so the pressure of the water was very weak. I did speak to reception who informed me that in the near future this will be changed. The breakfast was delicious, if you want poached eggs just ask, they are happy to please. This is my now place to stay when visiting family in the midlands. Shout out to Gerry on reception who goes out of her way to make sure you have the best stay, she is a superstar! FYI in the Privilege room- you get a mini fridge and bottled water/juices and a modern shower rather than a mixer tap shower

Do yourself a favour an spend another 40 quid an stay at far better options close by. This is far from any Ramada I’ve ever stayed at. Firstly the room stunk of stale smoke, smoking burns all over furniture, looked like a hostel. I asked to be changed rooms, which they are clearly use to as never questioned it, next room was a slight improvement. The cleanliness would not be suitable for an animal it was vile we didn’t use the shower as you would be scared to catch something. All the furniture is old, rotten, ruined, the bed was cheap mattress, I dare look under the sheets. The bathroom chrome has mildew everywhere. This was not the worse part, couldn’t get to sleep as the noise from banging doors, cars, was going on all night. Then about 3am a party of drunks continued to party very loudly disturbing guests till about 6, till a fight broke out between rooms, then the fire alarm went off, just don’t bother with this place it’s clearly used for people to do what they like, ****, crack an to know what else . It had a very unsafe feeling to it an they have the nerve to have the reception looking classy with a chandelier yet the rest of the place is the pits!