Terra Andina Colonial Mansion

1-star rating because of theft from our luggage. Before we left for the day, we tried to use the in-room safe, but were unable to get it to work. We should have gone to the front desk and had them fix the safe. We left 4 envelopes with money in my husband’s backpack and secured all the latches. We left the hotel at 8 am and returned at noon. Upon our return my husband noticed that the latches on the backpack were open. He looked inside and saw envelopes, but we should have counted the envelopes to insure all were there. We checked out the next morning and went with a private guide in his private car and were out of Cusco for two days. During that entire time, the backpack was either with us or locked in the trunk of his car. Upon returning to Cusco to a different hotel and repacking, we noticed 2 of our envelopes were missing for a total of $700 USD. The 2 envelopes which were not touched had Chilean pesos. Our Cusco guide went with us back to Colonial Mansion to help us with this problem. The room cleaner had been employed there for many years with no problem. They said they could look at security video to see who was in the area during that 4-hour window. We asked them to have the manager call our guide and they took his number and said he would call us that day. They never did. The hotel is clean, well maintained, and has comfortable beds, but if you choose to book here, make sure to take all precautions for your valuables. Having $700 stolen leaves sour taste.

1-star rating because of theft from our luggage. Before we left for the day, we tried to use the in-room safe, but were unable to get it to work. We should have gone to the front desk and had them fix the safe. Our mistake is we did not. We left four envelopes with money in my husband’s backpack and secured all the latches. We left the hotel at 8 am and returned at noon. Upon our return my husband noticed that the latches on the backpack were open. He looked inside and saw envelopes, Our mistake #2 is we should have counted the envelopes to insure all were there. We checked out the next morning and went with a private guide in his private car and were out of Cusco for two days. During that entire time, the backpack was either with us or locked in the trunk of his car. Upon returning to Cusco to a different hotel and repacking, we noticed two of our envelopes with a total of $700 USD were missing. The two envelopes which were not touched had Chilean pesos. Our Cusco guide went with us back to Colonial Mansion to help us with this problem. They understandably said it was too late, we needed to tell them immediately. The room cleaner had been employed there for many years with no problem. They said they could look at security video to see who was in the area during that 4-hour window. We asked them to have the manager call our guide and they took his number and said he would call us that day. They never did. The hotel is clean, well maintained, and has comfortable beds, but if you choose to book here, make sure to take all precautions for your valuables. Having $700 stolen from our luggage leaves a sour memory.

The hotel and the room are clean. Would be nice if the hotel offers drinking water for the room and tea.

Comfortable beds with high quality linens. Staff friendly and helpful!

Wonderful hotel! Great location, friendly staff and attentive!

Nice hotel centrally located close to points of interest. Good breakfast also. Only issue was the beds were a bit uncomfortable.

We were recommended to this hotel by Alpaca Expeditions. So glad they did. They really tried hard to help us with our needs, which can be extensive for Inca Trail travellers. Great staff and amenities for a great price. Clean, well taken care of and centrally located, all for a great price.

It’s a nice place with nice employees. Last time I was here I received a VIP amenities, but at this second time I didn’t. But other than that the Hotel is really nice.

Excellent Hotel. Great Amenities, great location, good breakfast. Wilmer our bellman was amazing!!!