Hotels in Cuenca

Checked in: Jan 25, 2021 Time: 9:51 PM Deluxe Room 12hrs Me and my partner checked-in at this hotel late at night since it was the decent one we found near the grand terminal. The room given to us was clean but the floor was really sticky. We remember checking in at around 10pm but I had to call the front desk the next morning (9am) just to make sure I'm not mistaken since they did not provide us any checkout information when we paid for our room. The girl who I spoke to said we checked in at 9pm and they will only allow a 15min grace period for us to pack up and leave right away. I asked how much it will cost for us to have an additional hour so we can eat breakfast but the girl said she is not sure of how and that she will need to call us back. After a few minutes she called back and said we need to pay 180PHP for another hour to spend at the hotel. My partner was the one who answered the call and agreed so that they would let us stay until 10am. They DO NOT SERVE ANY MEALS, only cup noodles and junk food so we had to order food delivery. My partner went down the lobby to get our breakfast from the delivery guy and also spoke to the receptionist to confirm what was our check-in time last night. She was told it was 9:51PM and not 9PM contrary to what she told me when I called. After eating we packed up our things and went down right away so that we no longer need to extend an additional hour on our stay. The receptionist told us we still need to pay 180PHP even though we did not consume the 1hr extension since it was already recorded on their system. I argued but had to pay since we were on a hurry. TLDR: WE WERE ASKED TO PAY FOR AN EXTRA HOUR ON OUR STAY EVEN THOUGH WE CHECKED OUT ON TIME. THEY DO NOT SERVE ANY MEALS. THE STAFF IS NOT FRIENDLY AND PROPERLY TRAINES, EVEN THE GUARD WHO KEPT ON STARING AT US. P.S I HOPE THE MANAGEMENT WILL TAKE ACTION AND TRAIN THEIR PEOPLE TO BE PROFESSIONAL. CUSTOMER RELATIONS NEED IMPROVEMENT. THE RECEPTIONIST IS INCONSIDERATE.

Breakfast is relatively simple, no fruit; facilities are generally, compared with domestic, the applicability is relatively weak; in addition, the suites are newly renovated, the taste is more pungent, need to follow up; secondly, there are few surrounding facilities, not very convenient. Finally, the hotel has a gym and swimming pool (lobby and accommodation area), perfect for fitness.

It's my first time in Solano Hotel, around 2nd week of March. Customer service is great! Everyone greets you with a smile plus they respond quickly to requests making sure needs are taken cared of for their guests. What i like most during my stay was the roof deck experience. You can see 360 degree-view of Lipa, with all the nearby mountains. The scenic view gives you perfect sight of sunset, and of course the bonus feeling of peace of mind.

It's been a year since my team find this 20+ years old hotel and it feels home, people work here from Front Desk officer to all staff are all accomodating. Also good job on improvement from the facade up to the rooms. 😀👍👍👍

Place was book thru Trip.com Place was great and it is very Instagramable. food are great but limited to few choices still cant complain about that, Services is superb. on the dining area waitresses are accommodating and helpful. Rooms are very big although we got some problems in the AC unit it was leaking inside the room, but we got switch to a better room instead. Also the staff that are roving around are very helpful and cheerful. special kuya alboy he even ask us to get our pictures together around the area. Thank you po may mga couple pictures kami. Over all booking at Cintai Coritos Garden is a memorable experience for us. Would definitely recommend this place to my friends and relatives.

Amazing food, great staff! Great hideaway from the hustle and bustle of metro manila! All staff were very friendly and helpful! Really enjoyed their vegan breakfast spread and using their pools. Having the spa package is a must try! so nice to wake up and just have a nice walk around too. Will definitely come back for more R&R in the future. :))

The hotel is convenient because it is accessible to almost nice place in the city. The staff are all polite and aproachable. The rooms are big enough to stay and its clean. The internet connection is consistent. The bathroom also is huge and there is a hot shower. Youll never regret staying and the best thing is the lower room rates and the flexible check-in time. You can check-in & check-out anytime you like without any hidden charges. SALUTE.!

Arrived late, tired, happy to shower and sleep... To realize there's no water in the shower. Asked the reception, after checking for 15 minutes, they told us it's normal because of low water pressure, that we should try again around 3am (!!!). Too late to change hotel and already paid over booking.com, so no refund... We are going to bed quote unhappy and smelly!

Great Location in Xentro Mall with shops and restaurants opposite the busstop to/from Manila. can be a bit noisy all night cause some guests not following any rules and unfortunately there is no staff or security to remind them! rooms need small maintenance in colour, tiles in bathroom, powerplugs and other broken items. I got a good affordable rate so I,ll be back soon.

Thank you very much, convenient and comfortable