Ontdek uw verblijf in Naples

The room was bigger than I expected, probably because it was a corner room. I didn't have a problem with eating. The staff are very kind. I used it for the night before sightseeing.

We arrived in Naples for a long weekend getaway. Instantly greeted by Michelle at the Front Desk who was so kind and helpful after a long travel day. She was great with information about the area. We utilized the shuttle beach service Saturday and Sunday. Hotel offers Free beach chairs, towels and water. If you need an umbrella, the beach service area, once at the beach, is very convenient and inexpensive to rent. Bella, the Front Desk Manager aka Shuttle Van Driver is GREAT! She has a bubbly personality and impeccable service skills. You can tell, she loves her job. We had a wonderful weekend. The rooms were spotless. The Pool was clean and beautiful. Highly recommend !!

Nice hotel. Swimming pool is revitalizing. Exercise room very nice. Guest laundry is very clean and price for washer and dryer are less than expected to pay. Breakfast was good but set up in a tight small area, not much room in between food variety, needs to be more space in serving area. Really liked the scrambled egg hash bowl! Fruit/berries for oatmeal was in an office organization container which is tacky. Breakfast food not showcased in an appealing display; organized like an office organizer in office organizer plastic containers. Ceramic dishes and metal silverware for breakfast. Room was nice. Bed good. Clean except for dish sink drain and garbage disposal which reeked of mildew/mold; the dish sink drain/garbage disposal needed cleaning. Lots of towels in bathroom. Super nice front office and cleaning staff. Superiorily safe and private hotel. I would have given 5 stars for this hotel but the dish sink drain/garbage disposal was really not good; but, much better after cleaning. Also, a towel hook was very loose which kept falling off the wall.

We have been at Belllasera a couple of times in the past but this was our first visit after some years and also the first visit after their renovation. Overall nothing really changed that much. The suites are still perfectly clean and extremely well kept. Kudos to the great housekeeping team! Noticeably the renovation was carried out a little bit awkward. You will see that they changed some of the furniture and carpets but not entirely everything and not consistently in every room. Some rooms still have parts of the old carpet or older kitchen tops. Noticeably the rates have gone up significantly, therefore the hotel seemed empty during the week. Unfortunately we had to switch rooms twice (therefore we had the chance to see 3 different rooms and noticing the differences in the room renovation). The first room had some really loud noise coming from the HVAC unit next to the bedroom whereas the second room was very close to the kitchen vent outlet of their restaurant. Since I am a light sleeper and we wanted to spend our afternoons on the terrace it bothered us. Staff was apologetic and helpful and finally upgraded us from a 2 to a 3 bedroom unit. Not that we needed the space (with only 2 guests) but the gesture was greatly appreciated. The final suite was flawless and we enjoyed our 7 nights here.

Second time staying at the Naples Bay Resort but this was the first time in one of the cottages. Great location and only a 1 min walk to the main pool complex. We had a couple of issues with the cottage when we first got there but the resort had them all resolved within hours. The whole resort is beautiful and a short walk to 5th Avenue and Tin city. The pools and amenities are great, it was a self maintained cottage so no daily housekeeping as you would get with the hotel, if staying longer I’d like to have had housekeeping come at least once tho. The cottage was clean although attention to detail wasn’t there e.g. dust on top of pictures, bed frame etc… but generally was clean. It had everything we needed, they supply towels and toilet paper (a few) and a few other things like detergent. Kitchen was well stocked and had more utensils than we would ever use. Overall a great stay and we will be back.

I don't say this lightly, I would prefer not to go on vacation vs. staying here again. The person who checked us in was so kinda, and when we asked to have our room switched they were so quick to help out, but the hotel rooms and hallways were truly gross. We did not use the pool and missed the breakfast so I have no comment there. Prior to staying here, I didn't do much research. We are super familiar with the naples area and just needed a place to stay at for a night before our airbnb opened. I travel for work often and trust marriott and didn't think twice about booking a reliable Residence Inn. We got in pretty late, it must have been just before midnight. I point this out because I'm not sure if they were low on availability or something. The first room we were given had a unique scent of throw up upon opening the door. Like it was blatant. When my husband went into the bedroom, there were wet spots all over on the carpet and our gut just felt like the room was not properly cleaned. It really, really smelled. When we opened the crib for our son a bunch of cheerios fell out of the pack and play. It was that moment that I realized I had to be that person to ask for a different room. I really don't often do this but the smell of throw up was overwhelming and the floor was too wet to trust it. Honestly, it was really gross. I'm disappointed they'd even offer this room to someone. When we opened the door to the second room, the smell was overwhelmingly of ciggarettes. It's a nonsmoking hotel and room so clearly someone just broke the rules. They didn't have another crib so we just carried the cheerio crib to this room. We realized two of the garbages in the new room hadn't been emptied. At this point it was like 1AM and we just tried not to think about it and fell asleep. When we woke up we packed up our things and peaced out as quickly as we could. I share this experience because I always trust Marriott but this was BAD. We paid an insane amount of money for our one night (high season) and I left feeling violated. I know that probably sounds comical but I felt scammed. In summary, the check in guy was so kind. This isn't a knock on the workers. But the two rooms we experienced were flat out disgusting and not sanitary. I would not stay there ever again even if the entire stay was free.

I felt that the price of the restaurant was high compared to the accommodation price. However, the service is not a problem. The room was very clean and tidy.

The air conditioner is a bit noisy indoors, but the attitude is good.